ServiceNow courses can help you learn IT service management, workflow automation, incident management, and change management processes. You can build skills in configuring ServiceNow applications, creating reports and dashboards, and integrating third-party tools. Many courses introduce ServiceNow's platform features, such as the ServiceNow Studio for application development and the Performance Analytics tool for data visualization, allowing you to apply your knowledge in practical settings.

Skills you'll gain: Cloud-Native Computing, Software-Defined Networking, Cloud Deployment, Virtual Networking, Cloud Infrastructure, Network Infrastructure, Application Deployment, Cloud Platforms, Containerization, Kubernetes, Microservices, Computing Platforms, Infrastructure Architecture, IT Infrastructure, Virtualization, Virtual Machines, Networking Hardware
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Fraud detection, Web Services, Simple Object Access Protocol (SOAP), API Testing, Service Design, Verification And Validation, Process Design, Software Design, Workflow Management, System Testing, Extensible Markup Language (XML), Data Validation, Enterprise Architecture, Project Design, Integration Testing, Business Logic, Middleware
Mixed · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Development, Organizational Strategy, Health Care, Customer experience improvement, Innovation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Istio, Microservices, Kubernetes, Cloud Deployment, Cloud-Native Computing, Google Cloud Platform, Application Deployment, Software Architecture
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Service Design, Customer Service, Service Management, Service Improvement, Strategic Marketing, Marketing Communications, Employee Training, Operational Excellence, Marketing Channel, Marketing, Product Strategy, Quality Management, Staff Management, Promotional Strategies, Quality Assessment, Branding, Cross-Channel Marketing
Mixed · Course · 1 - 3 Months

Pearson
Skills you'll gain: Package and Software Management, Linux Administration, Linux, Linux Commands, Operating System Administration, Red Hat Enterprise Linux, Ubuntu, OS Process Management, Systems Administration, Remote Access Systems, System Configuration, Network Monitoring, Network Administration, General Networking, Software Installation, Performance Tuning, Network Protocols, Authentications
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Data Processing, Cloud Security, Identity and Access Management, Data Security, Authorization (Computing), Security Controls, Role-Based Access Control (RBAC), Google Cloud Platform, Data Transformation, Containerization, Data Storage Technologies, Scalability
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Dataflow, Data Pipelines, Data Processing, Site Reliability Engineering, Serverless Computing, Continuous Deployment, CI/CD, Data Integrity, Debugging, System Monitoring, Performance Tuning, Unit Testing, Disaster Recovery
Advanced · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Medical Support, Technical Support, Health Informatics, Information Technology Operations, Health Care, Issue Tracking, Change Control, Medical Devices, Network Troubleshooting, Change Requests, Disaster Recovery, Technical Documentation, General Networking
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Service Management, Sales Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Support, Management Reporting, Dashboard, Customer Service, Knowledge Transfer, Data-Driven Decision-Making, Business Reporting, Report Writing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Requirements Elicitation, Service Level Agreement, Organizational Strategy, Business Planning, Process Improvement, Stakeholder Analysis, Organizational Development, Process Development, Organizational Change, Organizational Leadership
Intermediate · Course · 3 - 6 Months