Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Universiteit Leiden
Skills you'll gain: Policy Analysis, Public Policies, Economics, Policy, and Social Studies, Policy Development, Environmental Policy, Program Evaluation, Governance, Immigration Law, Research Methodologies
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Help Desk Support, Patient Communication, Health Informatics, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Information Management, Issue Tracking, Electronic Medical Record, Medical Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, Cloud-Native Computing, Google Cloud Platform, Application Deployment, Scalability, Load Balancing, Containerization, Data Persistence, Data Storage, Cloud Security, General Networking
Intermediate · Course · 1 - 3 Months

HubSpot Academy
Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Training, Sales Process, Sales Prospecting, HubSpot CRM, Sales, Inside Sales, Prospecting and Qualification, Sales Strategy, Consultative Selling, Customer Relationship Management (CRM) Software, Lead Generation, Negotiation, LinkedIn, Value Propositions, Professional Networking, Planning
Beginner · Course · 1 - 3 Months

Pontificia Universidad Católica de Chile
Skills you'll gain: Transportation Operations, Transportation Management, Network Analysis, Operations Research, Systems Analysis, Operational Analysis, Analysis, Demand Planning, Mathematical Modeling, Econometrics, Markov Model, Behavioral Economics, Economic Development, Economics, Policy, and Social Studies, Cost Benefit Analysis, Market Dynamics, Customer Demand Planning, Probability, Social Impact, Model Evaluation
Mixed · Course · 1 - 3 Months

Yale University
Skills you'll gain: Social Impact, Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Sustainable Development, Research and Design, Business Modeling, Communication, Advocacy, Innovation, Program Evaluation, Fundraising
Beginner · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Web Analytics, Google Analytics, Social Media, Search Engine Marketing, Social Media Marketing, Marketing Analytics, Market Research, Digital Marketing, Marketing Effectiveness, Content Performance Analysis, Analytical Skills, Online Advertising, Social Media Strategy, Email Marketing, Customer Data Management, Analytics, Target Audience, Key Performance Indicators (KPIs), Social Network Analysis, Facebook
Intermediate · Specialization · 1 - 3 Months

IE Business School
Skills you'll gain: Product Marketing, Value Propositions, Target Market, Marketing, Product Strategy, Market Analysis, Marketing Strategy and Techniques, Market Trend, Competitive Analysis, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Cloud Platform, Data Lakes, Data Pipelines, Model Deployment, Data Processing, Apache Kafka, Real Time Data, Dataflow, Extract, Transform, Load, Tensorflow, Data Architecture, Apache Spark, Big Data, Data Warehousing, Data Infrastructure, MLOps (Machine Learning Operations), Data Integration, Data Security, Data Quality, Apache Hadoop
Intermediate · Specialization · 3 - 6 Months

Duke University
Skills you'll gain: PySpark, Databricks, Data Pipelines, Apache Spark, MLOps (Machine Learning Operations), Apache Hadoop, Big Data, Data Warehousing, Data Quality, Data Integration, Data Processing, Database Architecture and Administration, DevOps, Distributed Computing, Data Transformation, SQL, Python Programming
Advanced · Course · 1 - 4 Weeks

Starweaver
Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Hospitality Services, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)
Intermediate · Specialization · 3 - 6 Months

28DIGITAL
Skills you'll gain: Technical Standard, General Data Protection Regulation (GDPR), Personally Identifiable Information, Information Privacy, Case Law, Medical Privacy, Court Systems, Telecommunications, Law, Regulation, and Compliance, Legal Research, Data Ethics, IT Security Architecture, Technology Roadmaps, European History, International Relations, Interoperability, Data Governance, Cybersecurity, Data Security, Emerging Technologies
Intermediate · Specialization · 3 - 6 Months