• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Engagement

Results for "customer engagement"


  • S

    Sage Publications

    Developing Your Communication Skills in Social Work

    Skills you'll gain: Active Listening, Professionalism, Emotional Intelligence, Cultural Responsiveness, Social Skills, Communication, Communication Strategies, Interpersonal Communications, Social Work, Empathy, Self-Awareness, Patient Communication, Trustworthiness, Verbal Communication Skills, Ethical Standards And Conduct, Rapport Building, Conflict Management, Assertiveness, Psychosocial Assessments, Client Services

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • C

    Commonwealth Education Trust

    Foundations of Teaching for Learning: Being a Teacher

    Skills you'll gain: Pedagogy, Communication Strategies, Teaching, Education and Training, Instructional Strategies, Classroom Management, Student Engagement, Professional Development, Diversity Awareness, Cultural Responsiveness, Self-Awareness

    4.7 stars, 1.1K reviews, Mixed, Course, 1 - 3 Months

    ★ 4.7 (1.1K) · Mixed · Course · 1 - 3 Months

  • R

    Real Madrid Graduate School Universidad Europea

    Leadership and Talent Development in Football

    Skills you'll gain: Succession Planning, Empathy & Emotional Intelligence, Emotional Intelligence, Conflict Management, Active Listening, Smart Goals, Drive Engagement, Talent Recruitment, Team Performance Management, Goal Setting, Leadership Development, Self-Awareness, Talent Management, Organizational Leadership, Organizational Development, Leadership, Organizational Strategy, Team Motivation, Employee Coaching, Team Collaboration

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Generative AI for Retail Inventory Management

    Skills you'll gain: Demand Planning, Inventory Management System, Forecasting, Merchandising, Inventory Control Systems, Enterprise Architecture, Generative AI, Inventory Control, Performance Measurement, Customer Demand Planning, Operational Performance Management, Inventory Management, Inventory and Warehousing, Return On Investment, Key Performance Indicators (KPIs), Time Series Analysis and Forecasting, Business Analysis, ChatGPT, Data-Driven Decision-Making, Order Management

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • M

    Microsoft

    Enterprise Product Management Fundamentals

    Skills you'll gain: Product Development, New Product Development, Product Management, Product Lifecycle Management, Product Roadmaps, Market Research, Microsoft 365, Product Planning, Product Requirements, Agile Product Development, AI Product Strategy, Cross-Functional Collaboration, Product Strategy, Market Analysis, Business Research, Compliance Management, Competitive Analysis, Cross-Functional Team Leadership, Enterprise Security, Agile Methodology

    4.5 stars, 323 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.5 (323) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • M

    Madecraft

    Managing Innovation

    Skills you'll gain: Innovation, Brainstorming, Ideation, Root Cause Analysis, Value Engineering, Systems Thinking, New Product Development, Product Development, Problem Solving, Business Solutions, Fundraising and Crowdsourcing, Knowledge Transfer, Process Development, Problem Management, Value Propositions, Business Metrics, Analysis, Market Research, Customer Insights, Trend Analysis

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • P

    Pontificia Universidad Católica de Chile

    Hacia una práctica constructivista en el aula

    Skills you'll gain: Curriculum Development, Course Development, Curriculum Planning, Education and Training, Teaching, Instructional and Curriculum Design, Pedagogy, Instructional Design, Human Learning, Lesson Planning, Interactive Learning, Digital pedagogy, Student-Centred Learning, Instructional Strategies, Learning Theory, Peer Review, Student Engagement, Culture, Social Sciences, Diversity Awareness

    4.9 stars, 1.7K reviews, Mixed, Course, 1 - 3 Months

    ★ 4.9 (1.7K) · Mixed · Course · 1 - 3 Months

    Category: Preview
    Preview
  • U

    University of California, Irvine

    Introduction to Digital Marketing

    Skills you'll gain: Search Engine Marketing, Digital Brand Strategy, Keyword Research, Digital Marketing, Online Advertising, Search Engine Optimization, Content Marketing, Social Media Marketing, Social Media Strategy, Digital Media Strategy, Social Media, Web Analytics and SEO, Storytelling, Marketing Strategies, Marketing Strategy and Techniques, Pay Per Click Advertising, Marketing Communications, Digital Advertising, Customer Relationship Management, Brand Management

    4.7 stars, 244 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (244) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    ChatGPT Masterclass: Learn How To Use ChatGPT 5 Effectively

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Business Writing, AI Personalization, Generative AI, Multimodal Prompts, Image Analysis, AI Workflows, AI literacy, Photo Editing, Business Research, Business Communication, Writing, Context Engineering, AI powered creativity, Research Reports, Context Management, Customer experience improvement, Data Analysis

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • C

    Chegg Skills

    Workplace Feedback Essentials

    Skills you'll gain: Constructive Feedback, Conflict Management, Recognizing Others, Team Collaboration, Performance Management, Teamwork, Communication Strategies, Verbal Communication Skills, Interpersonal Communications, Collaboration, Active Listening, Communication, Business Communication, Team Management, Professional Development, Leadership, Relationship Building, Emotional Intelligence, Business Relationship Management, Productivity

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Luxury Hospitality & Brand Innovation

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Social Media Analytics, Organizational Change, Hospitality Management, Content Creation, Hospitality Services, Design Thinking, Social Media Marketing, Brand Marketing, Service Management, Digital Marketing, Content Marketing, Social Media Management, Search Engine Optimization, Design, Prototyping, Leadership

    4.4 stars, 207 reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4.4 (207) · Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • S

    SkillUp

    Scrum Master (PSM I) Certification Preparation

    Skills you'll gain: Risk Analysis, Risk Management, Project Management Institute (PMI) Methodology, Project Management, Employee Coaching, Discussion Facilitation, Kanban Principles, Change Management, Project Documentation, Stakeholder Analysis, Product Improvement, Project Planning, Conflict Management, Performance Analysis, Leadership, Analysis, Registration, Market Opportunities

    4.6 stars, 552 reviews, Advanced, Specialization, 3 - 6 Months

    ★ 4.6 (552) · Advanced · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1…858687…399

In summary, here are 10 of our most popular customer engagement courses

  • Developing Your Communication Skills in Social Work: Sage Publications
  • Foundations of Teaching for Learning: Being a Teacher: Commonwealth Education Trust
  • Leadership and Talent Development in Football: Real Madrid Graduate School Universidad Europea
  • Generative AI for Retail Inventory Management: STARWEAVER
  • Enterprise Product Management Fundamentals: Microsoft
  • Managing Innovation: Madecraft
  • Hacia una práctica constructivista en el aula: Pontificia Universidad Católica de Chile
  • Introduction to Digital Marketing: University of California, Irvine
  • ChatGPT Masterclass: Learn How To Use ChatGPT 5 Effectively: Packt
  • Workplace Feedback Essentials: Chegg Skills

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok