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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    EDUCBA

    Master AutoCAD Drafting: Create & Refine Architectural Plans

    Skills you'll gain: Architectural Drawing, AutoCAD, Technical Drawing, Computer-Aided Design, Drafting and Engineering Design, Architectural Design, Building Design

    Beginner · Course · 1 - 4 Weeks

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    Microsoft

    Microsoft Account Manager with Generative AI

    Skills you'll gain: Solution Selling, Budget Management, Account Strategy, Productivity Software, Financial Management, Financial Data, Consultative Selling, Administrative Support, Negotiation, Sales Process, Business Ethics, Customer Relationship Management (CRM) Software, Contract Negotiation, Key Performance Indicators (KPIs), Account Management, Microsoft Copilot, Client Services, Content Management, Relationship Building, Generative AI

    Advanced · Professional Certificate · 3 - 6 Months

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    Rice University

    Introduction to Scripting in Python

    Skills you'll gain: Data Visualization Software, File I/O, Data Visualization, Plot (Graphics), Package and Software Management, Python Programming, Data Cleansing, Programming Principles, Data Manipulation, Development Environment, Data Structures, Scripting, Data Storage, Data Import/Export, Data Processing, Data Analysis, Program Development, Data Integration, Scripting Languages, Computer Programming

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    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Verify Fixes and Analyze Quality Metrics

    Skills you'll gain: Verification And Validation, Software Quality Assurance, Software Quality (SQA/SQC), Debugging, Maintainability, Regression Testing, Quality Assurance, Data Quality, Issue Tracking, Root Cause Analysis, Business Intelligence, Jira (Software)

    Beginner · Course · 1 - 4 Weeks

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    IBM

    Generative AI Engineering with LLMs

    Skills you'll gain: Prompt Engineering, Large Language Modeling, Retrieval-Augmented Generation, LLM Application, PyTorch (Machine Learning Library), Generative Model Architectures, Generative AI, Natural Language Processing, AI Workflows, Hugging Face, Vector Databases, Transfer Learning, Embeddings, Text Mining, Model Evaluation, Model Deployment, Data Preprocessing, Recurrent Neural Networks (RNNs), Deep Learning, Reinforcement Learning

    4.5
    Rating, 4.5 out of 5 stars
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    Intermediate · Specialization · 3 - 6 Months

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    Packt

    Advanced Programming, Control, and Monitoring Systems

    Skills you'll gain: Programmable Logic Controllers, Real-Time Operating Systems, Program Development, Human Machine Interfaces, Automation, System Monitoring, Simulations

    Advanced · Course · 1 - 4 Weeks

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    Adobe

    Design Fundamentals with AI

    Skills you'll gain: Adobe Express, Adobe Firefly, Typography, Digital Design, Visual Design, Layout Design, Creative Design, Graphic Design, Color Theory, User Interface and User Experience (UI/UX) Design, Logo Design, Generative AI Agents, Content Creation, Creativity

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    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Noise, Vibration & Harshness (NVH) Testing

    Skills you'll gain: Vibrations, Test Engineering, Product Testing, Performance Testing, Human Factors, Engineering Analysis, Digital Signal Processing, Laboratory Testing, Scientific Visualization, Data Integration, Root Cause Analysis

    Intermediate · Course · 1 - 4 Weeks

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    Alex Genadinik

    B2B Sales Skills From Cold Lead Generation To Closing Sales

    Skills you'll gain: Overcoming Objections, Lead Generation, B2B Sales, Sales Presentation, Closing (Sales), Negotiation, Inside Sales, Phone Sales, Cold Calling, Sales Process, Sales, Selling Techniques, Account Strategy, Sales Strategy, Outside Sales, Customer Acquisition Management, Marketing Strategies, Email Marketing, Rapport Building, Communication Strategies

    Mixed · Course · 3 - 6 Months

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    Packt

    Foundations of AI, LLMs, and Development Environments

    Skills you'll gain: OpenAI API, Generative Model Architectures, Hugging Face, Programming Principles, Computer Programming, Software Installation

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Analyze Marketing Data, Boost Conversions

    Skills you'll gain: Marketing Analytics, Web Analytics, Content Performance Analysis, Marketing Effectiveness, Marketing Automation, Data Analysis, Customer Insights, Data-Driven Decision-Making, Statistical Analysis, Web Analytics and SEO, Model Evaluation, Anomaly Detection, Continuous Monitoring, Quality Assessment, Verification And Validation

    Beginner · Course · 1 - 4 Weeks

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    Siemens

    Introduction to the Industrial Metaverse (IMV)

    Skills you'll gain: Business Transformation, Digital Transformation, Asset Management, Information Technology Operations, Cloud Computing

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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1…899091…549

In summary, here are 10 of our most popular customer experience courses

  • Master AutoCAD Drafting: Create & Refine Architectural Plans: EDUCBA
  • Microsoft Account Manager with Generative AI: Microsoft
  • Introduction to Scripting in Python: Rice University
  • Verify Fixes and Analyze Quality Metrics: Coursera
  • Generative AI Engineering with LLMs: IBM
  • Advanced Programming, Control, and Monitoring Systems: Packt
  • Design Fundamentals with AI: Adobe
  • Noise, Vibration & Harshness (NVH) Testing: Coursera
  • B2B Sales Skills From Cold Lead Generation To Closing Sales: Alex Genadinik
  • Foundations of AI, LLMs, and Development Environments: Packt

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