Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Total Seminars
Skills you'll gain: Operating System Administration, User Accounts, Microsoft Windows, Group Policy, Mac OS, User Provisioning, Ubuntu, Control Panels, Operating Systems, System Configuration, Windows Servers, Desktop Support, System Monitoring, Systems Administration, Data Sharing, File Management, File Systems, Registration, User Research, User Feedback
Intermediate · Course · 1 - 3 Months

Total Seminars
Skills you'll gain: Malware Protection, Operating System Administration, Microsoft Windows, Display Devices, Unix, Desktop Support, Software Installation, Operating Systems, System Support, Mac OS, Threat Detection, Package and Software Management, Security Software, System Configuration, Patch Management, Network Troubleshooting, Hardware Troubleshooting, Security Controls, Performance Management, Performance Improvement
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Ubuntu, Red Hat Enterprise Linux, Systems Administration, System Monitoring, File Systems, General Networking, Event Monitoring, System Configuration, Network Troubleshooting, Software Installation, Service Management
Intermediate · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Educational Materials, Visual Impairment Education, End User Training and Support, Education Software and Technology, Microsoft Office, Microsoft Windows
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Diversity Training, Intercultural Competence, Workplace inclusivity, Disabilities, Diversity Equity and Inclusion Initiatives, Emergency Response, Professionalism, Communication Strategies, Behavior Management, De-escalation Techniques, Positive Behavior Support
Beginner · Course · 1 - 3 Months

Skills you'll gain: Agentic Workflows, Generative AI Agents, Agentic systems, AI Orchestration, OpenAI API, OpenAI, LLM Application, AI Integrations, Performance Tuning, Real Time Data, Tool Calling, Prompt Patterns, Prompt Engineering, Token Optimization, AI Security, Application Programming Interface (API), Software Architecture, Application Security
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: COBOL (Programming Language), Agile Software Development, Systems Development Life Cycle, Agile Methodology, Technical Support, Software Development Methodologies, Software Development Life Cycle, Agile Project Management, Scrum (Software Development), Technical Support and Services, Software Development, Application Lifecycle Management, Help Desk Support, System Support, Software Quality Assurance, Quality Assurance, Software Quality (SQA/SQC), Development Testing, Code Review, Computer Programming
Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Orchestration, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, OpenAI API, Model Deployment, OpenAI, AI Integrations, Tool Calling, LLM Application, Enterprise Application Management, OAuth, Model Context Protocol, Prompt Engineering, Performance Tuning, Real Time Data, Interoperability, Prompt Patterns, Application Deployment
Intermediate · Professional Certificate · 3 - 6 Months

Skills you'll gain: Email Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Generative AI, Cloud Computing Architecture, Generative AI Agents, Cloud Services, Cloud Development, Cybersecurity, Hardening, Data Storage, Peripheral Devices, Virtualization, Computer Hardware, OSI Models, General Networking, Database Administration, Programming Principles, Computer Programming
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: End User Training and Support, Training and Development, Collaborative Software, Technical Documentation, Technical Communication, Technical Support, Document Management, Document Control, Software Development Life Cycle, Query Languages
Intermediate · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: ChatGPT, Customer Service, Personalized Service, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer Inquiries, Generative AI Agents, Customer experience improvement, AI Integrations, Customer experience strategy (CX), Generative AI, Product Support, System Configuration
Mixed · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: Firewall, Linux Administration, Authorization (Computing), Linux Servers, Security Controls, Linux, Hardening, Authentications, Network Security, System Configuration, Servers, Server Administration, Encryption
Intermediate · Course · 1 - 4 Weeks