Les cours en business analysis peuvent vous aider à comprendre comment recueillir des besoins, analyser des processus et formuler des recommandations. Vous pouvez développer des compétences en analyse fonctionnelle, documentation, priorisation et communication claire. Beaucoup de cours utilisent des outils professionnels pour structurer les analyses.

Knowledge Accelerators
Compétences que vous acquerrez: Gestion des relations avec la clientèle, Service clientèle, Assistance et services techniques, Accueil des clients, Engagement des clients, Service d'assistance, Résolution des plaintes des clients, Soutien à la clientèle, Amélioration de l'expérience client, Communication, Niveau de service, Compétences téléphoniques, Empathie, Soutien aux clients et à la clientèle, Résolution de problèmes, Attributs personnels, Gestion des processus
★ 4.8 (1,9 k) · Débutant · Cours · Moins de 2 heures

Compétences que vous acquerrez: Spreadsheet Software, Google Docs, Dashboard Creation, Dashboard, Cloud Storage, File Management, Presentations, Microsoft PowerPoint, Microsoft Excel, Data Visualization, Google Workspace, Pivot Tables And Charts, Excel Formulas, Google Sheets, Data Presentation, Business Reporting, Multimedia, Microsoft Word, Project Documentation, Editing
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Photo Editing, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Typography, Color Theory, Document Management, Generative AI, Graphic Design, AI powered creativity, Graphic and Visual Design, Graphic and Visual Design Software, Adobe Creative Cloud, Document Control, Photography, Visual Storytelling, Adobe Firefly, Graphics Software, Workflow Management, Branding
★ 4.7 (719) · Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Due Diligence, Ethical Standards And Conduct, Business Ethics, Law, Regulation, and Compliance, Real Estate, Property and Real Estate, Investments, Decision Making, Critical Thinking, Financial Statement Analysis, Finance, Financial Analysis, Analysis, Return On Investment, Economics, Corporate Finance, Estimation, Capital Markets, Regression Analysis, Cost Estimation
Débutant · Cours · 1 à 4 semaines

Sage Publications
Compétences que vous acquerrez: Pandas (Python Package), Statistical Methods, Data Import/Export, Statistical Analysis, Research Design, Data Literacy, Statistical Inference, Text Mining, Science and Research, Data Integration, Data Manipulation, Data Analysis, Research Methodologies, Applied Machine Learning, Predictive Analytics, Data Science, Social Sciences, Network Analysis, Data Visualization, Python Programming
Intermédiaire · Cours · 3 à 6 mois

Sage Publications
Compétences que vous acquerrez: Product Marketing, Sales Strategy, Organizational Leadership, Leadership Studies, Business Transformation, Brainstorming, Change Management, Leadership, Problem Solving, Leadership Development, Organizational Change, Business Leadership, Organizational Development, Sales Management, Ideation, Innovation, Marketing Strategies, Business Management, Creative Thinking, Salesforce
Débutant · Cours · 1 à 3 mois

The Expert Academy
Compétences que vous acquerrez: Overcoming Objections, B2B Sales, De-escalation Techniques, Conflict Management, Enterprise Sales, Sales Presentation, Sales Strategy, Negotiation, Selling Techniques, Closing (Sales), Sales, Trustworthiness, Price Negotiation, Stakeholder Management, Behavior Management, Communication Strategies, Business Communication, Sales Prospecting, Communication, Resilience
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Order Management, Order Fulfillment, Order Processing, Supplier Management, Market Opportunities, Customer Acquisition Management, Sales Strategy, E-Commerce, Upselling, Scalability, Entrepreneurship, Business Operations, Marketing Analytics, Market Research, Target Market, Go To Market Strategy, Operational Excellence, Business, Digital Marketing, Business Strategy
Intermédiaire · Cours · 1 à 4 semaines

Sage Publications
Compétences que vous acquerrez: Time Series Analysis and Forecasting, Stata, Logistic Regression, STATA (Software), Quantitative Research, General Science and Research, Regression Analysis, Descriptive Statistics, Forecasting, Exploratory Data Analysis, Data Entry, Descriptive Analytics, Statistical Inference, Statistical Methods, Probability & Statistics, Statistical Analysis, Statistical Programming, Statistical Modeling, Data Import/Export, Data Analysis
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Prioritization, Product Roadmaps, Sprint Planning, Agile Methodology, Culture Transformation, Oral Expression, Timelines, Strategic Prioritization, Process Improvement, Active Listening, Agile Project Management, Verbal Strategic Communication, Continuous Improvement Process, Kanban Principles, Organizational Change, Strategic Communication, Business Transformation, Leadership Development, Performance Measurement, Business
★ 4.7 (102) · Intermédiaire · Spécialisation · 1 à 3 mois
Chris Croft Training
Compétences que vous acquerrez: Sales Process, Sales Development, Consultative Selling, Sales Pipelines, Sales Training, Sales, Sales Prospecting, Lead Generation, Communication, Sales Strategy, Influencing, Customer Relationship Management, Time Management, Professional Development, Account Management, Customer Relationship Building, Goal Setting, Active Listening, New Business Development, Relationship Building
Mixte · Cours · 1 à 3 mois

Macquarie University
Compétences que vous acquerrez: Data Visualization, Data Analysis, Data Wrangling, Data Manipulation, Exploratory Data Analysis, Jupyter, Data Import/Export, Data Transformation, Statistical Methods, Data Preprocessing, Python Programming, Data Processing, Data Dictionary, Data Mapping, Data Structures, Feature Engineering, Data Management, Data Storage, Scripting Languages, Model Training
Débutant · Cours · 1 à 3 mois