Many people assume they communicate well, yet many make the same few mistakes: they talk more than they listen, they say what they mean only approximately, their body language contradicts their words, and they avoid the conversations that matter most. Communication skills are a set of observable behaviors, spanning intention, listening, rapport, voice, posture, and word choice, and every one of them can be practiced and improved.

Communication Skills For Dummies
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Communication Skills For Dummies
This course is part of Business Communication and Influence Specialization Specialization


Instructors: Starweaver
Included with Learn more
Recommended experience
What you'll learn
Evaluate what effective communication requires, set clear intentions, and adapt to different communication styles.
Demonstrate active listening, rapport building, and a delivery in which attitude and voice support the message.
Apply interpersonal skills, including body language, conflict handling, negotiation, and cross-cultural awareness, to difficult conversations.
Design clear written, digital, and telephone communication for audiences you cannot see, strengthening your business communication skills.
Skills you'll gain
- Communication Planning
- Interpersonal Communications
- Communication Strategies
- De-escalation Techniques
- Rapport Building
- Influencing
- Social Skills
- Telephone Skills
- Selling Techniques
- Negotiation
- Business Communication
- Constructive Feedback
- Contract Negotiation
- Verbal Communication Skills
- Active Listening
- Conflict Management
- Strategic Communication
- Persuasive Communication
- Communication
- Behavior Management
Details to know

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October 2026
13 assignments
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There are 6 modules in this course
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