About this Course
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Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 24 hours to complete

Suggested: 6 weeks of study, 1-2 hours/week...

English

Subtitles: English, Japanese

What you will learn

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    Apply communication principles and techniques for in-person and virtual teams

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    Use a science based approach to create impactful presentations

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    Refine your communication style to better persuade and influence others

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    Run more effective and impactful meetings

Skills you will gain

Communication Theoryconflict resolutionMeetingPublic Speaking

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 24 hours to complete

Suggested: 6 weeks of study, 1-2 hours/week...

English

Subtitles: English, Japanese

Syllabus - What you will learn from this course

Week
1
2 hours to complete

Introduction to Virtual Teams and Virtual Communication

This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.

...
10 videos (Total 44 min), 3 readings, 1 quiz
10 videos
First trap - Speaking in third person2m
Second trap - Speaking in formal language3m
Third trap - Speaking with too many details5m
Misconceptions, pros & cons7m
Three types of remote teams5m
Confessionals3m
Be so sensitive4m
3 readings
Recognizing the 3 traps10m
To formal or not to formal10m
Why are these terrible?10m
1 practice exercise
Module 1 Quiz30m
Week
2
1 hour to complete

Virtual Meetings: Boring to Awesome

In this module we cover meetings both in person and virtually. We will discuss how to make meetings dramatically more efficient and effective. We will also introduce strategies to make the meetings more interactive and to keep an audiences attention especially when they are looking at a screen.

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4 videos (Total 30 min), 1 reading, 1 quiz
1 reading
Good or Bad?10m
1 practice exercise
Module 2 - Meetings
Week
3
3 hours to complete

Influence, Power and Questioning Strategies in Virtual Collaboration

In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.

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14 videos (Total 68 min), 6 readings, 1 quiz
14 videos
Uninformed (Empathy & POV)4m
Supportive (Everything and Everybody)7m
Underlying Motivations4m
Achievement3m
Affiliation5m
Power5m
Questions1m
Closed questions2m
Open Questions4m
Strategic Questions6m
Positional vs Principled Bargaining9m
6 readings
Do you want some more?10m
Let's go deep10m
Jedi Mind Tricks10m
Nudging10m
What you thinking about?10m
Let's play a game10m
1 practice exercise
Module 3 Quiz30m
Week
4
3 hours to complete

Speaking and Presenting in a virtual context

This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.

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7 videos (Total 36 min), 4 readings, 1 quiz
7 videos
KNOW-Phrase3m
Belly Button Rule7m
The Lazy Rule3m
Picture Superiority Effect5m
4 readings
Do you remember?10m
Science! Area 4710m
Do you see it?10m
Almost everything10m
4.7
5 ReviewsChevron Right

Top reviews from Communication Strategies for a Virtual Age

By GGAug 28th 2018

Fast paced dynamic presentation from a professional communicator. Course has many interesting aspects.

Instructor

Avatar

Ivan Wanis Ruiz

Instructor
Continuing Studies

About University of Toronto

Established in 1827, the University of Toronto is one of the world’s leading universities, renowned for its excellence in teaching, research, innovation and entrepreneurship, as well as its impact on economic prosperity and social well-being around the globe. ...

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.