In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.
This course is part of the Effective Communication in the Globalised Workplace Specialization
Offered By
Effective Communication in the Globalised Workplace SpecializationNational University of SingaporeAbout this Course
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Course 1 of 5 in the
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Approx. 10 hours to complete
English
Subtitles: French, Portuguese (Brazilian), Russian, English, Spanish
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 1 of 5 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 10 hours to complete
English
Subtitles: French, Portuguese (Brazilian), Russian, English, Spanish
Offered by
National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Syllabus - What you will learn from this course
27 minutes to complete
Introduction to Specialisation and Course
In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we will begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal communicative strategies to present information based on the 7 communication principles. And, finally, you will learn to build your personal profile and appropriately align yourself to a globalised workplace.
27 minutes to complete
2 videos (Total 7 min), 2 readings
2 readings
Specialisation Overview10m
(FAQ) Frequently Asked Questions10m
2 hours to complete
Establish Work Relationships
In this module, you will learn that, in order to adopt appropriate communication strategies in a globalised workplace, it is very important to gain insights into what is valued in a culture and how language is used to reflect cultural values. We can then move on to discuss some effective intrapersonal and interpersonal communication skills required to build relationships with colleagues and to inform others in a workplace.
2 hours to complete
9 videos (Total 58 min), 1 reading, 1 quiz
9 videos
Power Distance2m
Individualist and Collectivist2m
Masculinity and Femininity3m
Long and Short Term Orientation3m
How cultural values affect the way we communicate6m
Intrapersonal Communication9m
Communication Process12m
Cultural Values, Context and Politeness10m
1 reading
References10m
1 practice exercise
Establish Work Relationships30m
6 hours to complete
Effective Communication
In this module, you will learn about the 7 principles of effective communication, and how you can effectively inform your colleagues based on the 7 principles of communication to inform.
6 hours to complete
15 videos (Total 119 min), 2 readings, 4 quizzes
15 videos
Clarity5m
Completeness4m
Correctness3m
Conciseness3m
Concreteness4m
Coherence4m
Courtesy7m
Summary for 7Cs1m
Using the 7Cs to Inform9m
Giving Instructions14m
Offering Suggestions16m
Seeking Clarification15m
Giving Bad News21m
Summary for Interpersonal Communicative Strategies2m
2 readings
References10m
Pre-lesson tasks10m
1 practice exercise
Quiz for Giving Instructions30m
3 hours to complete
Personal Profile
And, finally, you will learn how to establish a professional self in a globalised workplace. You will learn to adopt strategies to build a professional image and relationships with colleagues as a team member and team leader in a globalised workplace, align yourself to your workplace, build your own personal profile (brand) in a workplace, and use social networking sites to widen your network and present your personal profile (brand).
3 hours to complete
6 videos (Total 65 min), 3 readings, 1 quiz
6 videos
Aligning self to your workplace4m
For Potential Employers8m
In Workforce17m
Connecting on Social Networking Sites14m
Etiquettes of using Social Networking Websites8m
3 readings
References10m
Useful websites for your personal branding, CV and portfolio10m
References10m
Reviews
TOP REVIEWS FROM ESTABLISHING A PROFESSIONAL ‘SELF’ THROUGH EFFECTIVE INTERCULTURAL COMMUNICATION
by APDec 11, 2016
The methodology taught was awesome. I, being an Indian benefited a lot, truly. It was another platform to interact globally.
by INAug 31, 2020
amazing course I must say.. thanks for giving me the opportunity to study this course.. I really enjoyed it
by EMAug 27, 2020
Nice Course, and help us to develop for do a better communication with people.
by SBJul 20, 2020
Very useful and interesting course. Thank you for this opportunity!
About the Effective Communication in the Globalised Workplace Specialization
In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
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