About this course: In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles. Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
Created by: National University of Singapore
Taught by: Misty So-Sum Wai-Cook, Dr
Centre for English Language Communication
| Basic Info | Course 1 of 5 in the Effective Communication in the Globalised Workplace Specialization |
| Commitment | 3 weeks of study, 1-2 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Introduction to Specialisation and Course
In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we will begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal communicative strategies to present information based on the 7 communication principles. And, finally, you will learn to build your personal profile and appropriately align yourself to a globalised workplace.
2 videos, 2 readings
- Video: Specialisation Introduction Video
- Reading: Specialisation Overview
- Video: Course Introduction Video
- Reading: (FAQ) Frequently Asked Questions
Establish Work Relationships
In this module, you will learn that, in order to adopt appropriate communication strategies in a globalised workplace, it is very important to gain insights into what is valued in a culture and how language is used to reflect cultural values. We can then move on to discuss some effective intrapersonal and interpersonal communication skills required to build relationships with colleagues and to inform others in a workplace.
9 videos, 1 reading, 1 practice quiz
- Video: Introduction to Multicultural Dimension
- Video: Power Distance
- Video: Individualist and Collectivist
- Video: Masculinity and Femininity
- Video: Long and Short Term Orientation
- Video: How cultural values affect the way we communicate
- Video: Intrapersonal Communication
- Video: Communication Process
- Video: Cultural Values, Context and Politeness
- Practice Quiz: Establish Work Relationships
- Reading: References
WEEK 2
Effective Communication
In this module, you will learn about the 7 principles of effective communication, and how you can effectively inform your colleagues based on the 7 principles of communication to inform.
15 videos, 2 readings
- Video: Introduction to the 7Cs
- Video: Clarity
- Video: Completeness
- Video: Correctness
- Video: Conciseness
- Video: Concreteness
- Video: Coherence
- Video: Courtesy
- Video: Summary for 7Cs
- Reading: References
- Video: Using the 7Cs to Inform
- Reading: Pre-lesson tasks
- Video: Giving Instructions
- Video: Offering Suggestions
- Video: Seeking Clarification
- Video: Giving Bad News
- Video: Summary for Interpersonal Communicative Strategies
Graded: Quiz for Giving Instructions
Graded: Offering suggestions
Graded: Seeking Clarification
Graded: Giving Bad News
WEEK 3
Personal Profile
And, finally, you will learn how to establish a professional self in a globalised workplace. You will learn to adopt strategies to build a professional image and relationships with colleagues as a team member and team leader in a globalised workplace, align yourself to your workplace, build your own personal profile (brand) in a workplace, and use social networking sites to widen your network and present your personal profile (brand).
6 videos, 3 readings
- Video: Establish Personal Self
- Reading: References
- Video: Aligning self to your workplace
- Video: For Potential Employers
- Video: In Workforce
- Reading: Useful websites for your personal branding, CV and portfolio
- Video: Connecting on Social Networking Sites
- Video: Etiquettes of using Social Networking Websites
- Reading: References
Graded: Personal Branding and Profile
FAQs
How It Works
Coursework
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Creators
National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
The methodology taught was awesome. I, being an Indian benefited a lot, truly. It was another platform to interact globally.
It is extremely contemporary and a very useful course!
SUPER
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great