Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.

Too focused on phone calls, and the fact that is peer graded does not help with the certification.

Extremely cumbersome, sometimes not understand what to do, how to proceed.

a lot of little bugs the captions werent mayching the voice on the video

it is useful course but, content more test frustrate the user

dislike peer review havent learned enough to judge others

The test and exam questions were sometimes misleading.

I have learnt new customer service tips

It was very practical and involving

Not what I expected.

The videos were not engaging. The voice sounded monotonous and the entire video was simply just about reading slides. And frankly, the slides were poorly designed and looks outdated. There was no human interaction whatsoever for a lesson that focuses on building human-centered relationship. The 2-stars were really for the assignments which engaged me optimally.

A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.

Peer graded assignments slows down individual students pace.

Alright... This is an amazing course but unfortunately your assignments are not as clear as they may sound, because it says that I can chose to do it or not and I fished all the important ones but still had a 60 percent on your course, So I would IDVISE who ever created this course to try and copy GOOGLE'S courses, when you are done you are done, unfortunately I will have to cancel my subscription today because I do not want to be charged for something that I did not get.

Please if any of the people responsible for this course or app sees this comment, do consider on trying the course then rate my comment.

I wish you all the best and I did want to get this certification.

Good luck for you GUYS.

I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.

This course is awful. More than 50% of the course is spent answering peer graded assignments that have little to do with the course itself. The course itself has very little learning in it and is constantely having annoying pop up quizes throughout each video. You would be better off spending 30 minutes reading customer service articles online. Would not recommend this course.

When I completed this course, it was titled, "IBM Customer Engagement Specialist Professional Certificate," and now it's showing as a generic customer service course. I have the e-mail confirming that I completed that course and that I could claim my digital badge, but

it's no longer there. Why?

Hey ! I find it tiring to see everything completed but can't get a certificate. All videos watched, assessments done and notes read but still my progress is 73%. I have done all the assessments but its not yet graded. This is tiring and my deadline is August 2nd.

I was happy to finish the course but was very disappointed that i did not get a certificate from IBM- Customer engagement specialist Certificate.

Nobody who is paying to take a course should be expected to perform free marketing for you.

Old and rotten techniques are being taught. I request not to take the course

i complete and it wont move me forward

I am not interested in this course