This course is part of the Professional IQ: Preventing and Solving Problems at Work Specialization

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47 ratings

C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will help you help others, and learn skills to make it happen.
Listening and being sure of your values underpins everything that comes with professional influencer and leadership soft skills. We’ll go on to look at self-assessment and leadership planning, negotiation, addressing and resolving conflict, and successfully identifying and promoting circumstances you want.

 After this course, you will be able to:

- state your own mission and plan with confidence
- negotiate and persuade
- deal with difficult people
- contribute to crafting a working environment you want to work in

The prerequisites for this course are Courses One and Two of the Specialization "Professional IQ: Preventing and Solving Problems at Work".

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Course 3 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 27 hours to complete

English

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 27 hours to complete

English

Instructor

Instructor rating

4.61/5 (13 Ratings)

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

16,785 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week1

Week 1

2 hours to complete

Course Orientation

2 hours to complete

2 videos (Total 5 min), 5 readings, 1 quiz

6 hours to complete

Week 1: Becoming a Leader

6 hours to complete

21 videos (Total 99 min), 2 readings, 5 quizzes

21 videos

1.1.1 What Is a Leader?3m1.2.1 2MC: Valet Parking1m1.3.1 What Is Leadership?2m1.3.2 2MC: Safety Violations1m1.3.3 Leaders Come in Different Packages5m1.3.4 Leadership Is More Than a Title5m1.3.5 Leaders Are Learners6m1.3.6 Leaders Keep Improving3m1.4.1 How Do You Become A Leader?1m1.4.2 2MC: Your Nephew’s Company1m1.4.3 Act Ahead of Where You Are6m1.4.4 Planning for Leadership4m1.4.5 Experts Comment: Transitions6m1.4.6 Experts Comment: Your Nephew's Company6m1.5.1 What Leaders Do5m1.5.2 2MC: Your Friend’s Future1m1.5.3 Leaders Pick the Hardest Things6m1.5.4 Share Glory7m1.5.5 Remember How You Say It8m1.5.6 Experts Comment: Your Friend's Future7m1.6.1 Experts Comment: Valet Parking7m

2 readings

Week 1 Overview10mWeek 1 Resources and References10m

4 practice exercises

Lesson 1-3 Practice Quiz30mLesson 1-4 Practice Quiz30mLesson 1-5 Practice Quiz30mWeek 1 Quiz30m

Week2

Week 2

6 hours to complete

Week 2: Influence, Persuasion, and Negotiation

6 hours to complete

22 videos (Total 114 min), 2 readings, 5 quizzes

22 videos

2.1.1 Influence, Persuasion, and Negotiation1m2.2.1 2MC: Sell Vaporware3m2.3.1 Influence and Negotiation5m2.3.2 2MC: Billing Error1m2.3.3 Speaking Credibly9m2.3.4 Negotiation in More Depth5m2.3.5.1 Interests vs Positions8m2.3.5.2 Experts on Negotiation5m2.3.6 Experts Comment: Billing Error5m2.4.1 Using What You Already Know49s2.4.2 2MC: The Tennis Pro and the Airline Pilot1m2.4.3 Stages of Negotiation7m2.4.4 Errors in Negotiators’ Frames7m2.4.5 My Friend's Car7m2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4m2.5.1 Negotiation Skills at Work57s2.5.2 2MC: Gift or Bribe?2m2.5.3 Interests, Rights, and Power7m2.5.4 Applying the IRP Model6m2.5.5 Keep Learning as a Negotiator9m2.5.6 Experts Comment: Gift or Bribe?7m2.6.1 Experts Comment: Sell Vaporware4m

2 readings

Week 2 Overview10mWeek 2 Resources and References10m

4 practice exercises

Lesson 2-3 Practice Quiz30mLesson 2-4 Practice Quiz30mLesson 2-5 Practice Quiz30mWeek 2 Quiz30m

Week3

Week 3

6 hours to complete

Week 3: Difﬁcult Conversations as a Leader

6 hours to complete

22 videos (Total 107 min), 2 readings, 5 quizzes

22 videos

3.1.1 Difficult Conversations as a Leader1m3.2.1 2MC: Business Introductions2m3.3.1 Leaders: Expect Difﬁcult Conversations1m3.3.2 2MC: Reference Calls1m3.3.3 Learn What Pushes Your Buttons8m3.3.4 Preparing for Difficult Conversations9m3.3.5 Delivering Bad News6m3.3.6 Experts Comment: Reference Calls5m3.4.1 Getting and Giving Feedback1m3.4.2 2MC: Conﬂict at Work1m3.4.3 Feedback Is a Gift6m3.4.4 Giving Feedback6m3.4.5 Giving Hard Feedback7m3.4.6 Feedback: Going Visual7m3.4.7 Experts Comment: Conflict at Work5m3.5.1 Complaint-Handling Guidelines1m3.5.2 2MC: Side Business1m3.5.3 Preparation Is Key5m3.5.4 Complaint-Handling Guidelines, Part One6m3.5.5 Complaint-Handling Guidelines, Part Two5m3.5.6 Applying the Guidelines: Side Business6m3.6.1 Applying the Guidelines: Business Introductions7m

2 readings

Week 3 Overview10mWeek 3 Resources and References10m

4 practice exercises

Lesson 3-3 Practice Quiz30mLesson 3-4 Practice Quiz30mLesson 3-5 Practice Quiz30mWeek 3 Quiz30m

Week4

Week 4

7 hours to complete

Week 4: It’s Your Life - Live it Well

7 hours to complete

26 videos (Total 143 min), 2 readings, 5 quizzes

26 videos

4.1.1 It’s Your Life, Live it Well1m4.2.1 2MC: Sneak a Peek1m4.3.1 Alignment and Fit3m4.3.2 2MC: Include Late Submissions?58s4.3.3 Finding a Fit6m4.3.4 How Do You Discover Organizational Culture?6m4.3.5 Experts Comment: Alignment5m4.3.6 Experts Comment: Include Late Submissions7m4.4.1 Play the Long Game: Integrity Mindset1m4.4.2 2MC: Conference Giveaway1m4.4.3 Add Value with Your Mindset7m4.4.4 Enoughness5m4.4.5 Leaders Set the Tone10m4.4.6 Blowing the Whistle7m4.4.7 Experts Comment: Conference Giveaway8m4.5.1 Your Values and Choices1m4.5.2 2MC: Mind Your Own Business?1m4.5.3.1 Your Values, Revisited, Part One10m4.5.3.2 Your Values, Revisited, Part Two10m4.5.4 Your Brand, Revisited8m4.5.5 Your Professional IQ5m4.5.6 Experts Comment: Mind Your Own Business?6m4.6.1 Tying it All Together: Sneak a Peek5m4.7.1.1 Experts Comment: Reverse Engineering5m4.7.1.2 Experts Comment: The Essence of Professional IQ8m4.7.2 Coming Back to Values; Learning Moving Forward4m

2 readings

Week 4 Overview10mWeek 4 Resources and References10m

4 practice exercises

Lesson 4-3 Practice Quiz30mLesson 4-4 Practice Quiz30mLesson 4-5 Practice Quiz30mWeek 4 Quiz30m

Reviews

4.5

10 reviews

5 stars
68.08%
4 stars
25.53%
2 stars
2.12%
1 star
4.25%

TOP REVIEWS FROM LEADERSHIP AND INFLUENCE

by MASep 14, 2021

Awesome course to take if you are just starting out with managing projects and people

View all reviews

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Leadership and Influence

About this Course