This course is part of the Professional IQ: Preventing and Solving Problems at Work Specialization

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C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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Many find themselves frustrated in their careers by lack of preparation for dealing with predictable dilemmas that regularly arise in the world of work. Two in five professionals fired in their jobs after college are terminated for lying, or misuse of technology. Easy to avoid! Or is it? What if you find you have to compromise your values to keep your job? What if they ask you to lie or cheat, even though you know if you are found out you will be fired? What if you find out the company is breaking the law?
Successful people know about and have the skills taught in this specialization. You should, too.

Those who wish to make a difference, build positive reputations, become leaders, and advance in their careers must cultivate professional success skills, along with their specific job skills. The central themes of this course – knowing yourself and your values, recognizing and meeting ethical challenges, using an analytical decision-making framework, identifying potential pitfalls, and developing tools to use in the moment – are essential soft skills for succeeding at work. In short, an ethical framework is necessary, and not just nice; smart ethics, as we define them, are integral to success.

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Course 1 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 27 hours to complete

English

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 27 hours to complete

English

Instructor

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

16,807 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Content Rating97%(1,105 ratings)

Week1

Week 1

2 hours to complete

Course Orientation

2 hours to complete

1 video (Total 2 min), 5 readings, 1 quiz

6 hours to complete

Week 1: Introduction and Who Are You?

6 hours to complete

25 videos (Total 101 min), 2 readings, 5 quizzes

25 videos

1:01: Decide Who You Are2m1.02: 2MC: Widowed Aunt2m1.1.1: What Do You Stand For? What Difference Do You Want to Make?3m1.2.1: 2MC - You Pick Two1m1.3.1: What Is a Two-Minute Challenge?2m1.3.2: 2MC – Inappropriate Email1m1.3.3: 2MCs in Real Life7m1.3.4: Iteration Makes Perfect – Using 2MCs to Learn and Practice Skills5m1.3.5: And the Inappropriate Email? Experts Comment7m1.4.1: Articulating Your Values – the Foundation for Your Reputation3m1.4.2: 2MC – Retirement Reception1m1.4.3: Who Are You, How Do You Know, and Why Does It Matter?4m1.4.4: The Beginning – Your Own Values3m1.4.5: How Your Reputation is Built on Values – Experts Comment7m1.5.1: Drafting a Personal Leadership Credo (PLC)2m1.5.2: 2MC – Dream Job, Bad Timing1m1.5.3: Putting What You Stand For on Paper3m1.5.4: Revisiting and Revising Your PLC6m1.5.5 How Your PLC Will Help You - Experts Comment7m1.6.1: Gotta Habit1m1.6.2: 2MC – Grandma's Sweater1m1.6.3: Habits - Act Out Your Values Even If You Are Under Pressure3m1.6.4: Turning What You Want to Do into Habits3m1.6.5: Habits Reflect Values – Experts Comment7m1.7.1: You Pick Two – Experts Comment7m

2 readings

Week 1 Overview10mWeek 1 Resources and References10m

4 practice exercises

Lesson 1-3 Practice Quiz30mLesson 1-4 Practice Quiz30mLesson 1-5 Practice Quiz30mWeek 1 Graded Quiz30m

Week2

Week 2

7 hours to complete

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

7 hours to complete

23 videos (Total 75 min), 2 readings, 7 quizzes

23 videos

2.1.1: Open Up the Problem1m2.2.1: 2MC: Puzzling Remarks1m2.3.1: A Method - the DMF2m2.3.2: 2MC - Stop Light59s2.3.3: DMF - Steps 1 to 33m2.3.4: The First Three Steps: Applied3m2.3.5: Why Do We Stop?1m2.4.1: More on the DMF1m2.4.2: 2MC - Dinner Receipts2m2.4.3: DMF - Steps 4 to 62m2.4.4: Steps 4 to 6 - Applied3m2.4.5: Other Ways to Open Up Problems2m2.5.1: The DMF In Action1m2.5.2: 2MC - Time Reporting2m2.5.3: DMF - Steps 1 to 3 in Action6m2.5.4: DMF - Steps 4 to 6 in Action4m2.5.5: Anticipate Outcomes to Prevent Problems6m2.6.1: Seeing the Invisible Pitfalls1m2.6.2: 2MC - Back Date1m2.6.3: Making the DMF a Habit5m2.6.4: More on Forming Habits7m2.6.5: Better Decisions Prevent and Solve Problems5m2.7.1:Other Frameworks: Experts Comment3m

2 readings

Week 2 Overview10mWeek 2 Resources and References10m

6 practice exercises

Lesson 2-3 Practice Quiz30mLesson 2-4 Practice Quiz30mLesson 2-5 Practice Quiz30mLesson 2-6 Practice Quiz30mLesson 2-7 Practice Quiz30mWeek 2 Graded Quiz30m

Week3

Week 3

6 hours to complete

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

6 hours to complete

23 videos (Total 69 min), 2 readings, 6 quizzes

23 videos

3.1.1: Career TRAGEDIES1m3.2.1: 2MC - Office Supplies1m3.3.1: Identifying Conflicts with Your Instincts1m3.3.2: 2MC - Fare Plus Five2m3.3.3: Temptation, Rationalization, and Ambition3m3.3.4: Overconfidence3m3.3.5: Fare Plus Five - Outcome5m3.4.1: Group, Peer, and Authority Pressure1m3.4.2: 2MC - Pose as a Customer1m3.4.3: How Pressure Arises2m3.4.4: What the Research Says - Asch6m3.4.5: Outcome … Speaking of Tragedies3m3.5.1: Identifying Conflicts with your Feelings1m3.5.2: 2MC - Safe Rides1m3.5.3: Entitlement5m3.5.4: Deception, Incrementalism, and Embarrassment7m3.5.5: Catching EDIE in the Act1m3.6.1: S Is for Stupid Systems1m3.6.2: 2MC - Parking Permit1m3.6.3: What Do You Do When You Find One?2m3.6.4: Choosing Your Battles3m3.6.5: Change Is Possible2m3.7.1: TRAGEDIES: Experts Comment8m

2 readings

Week 3 Overview10mWeek 3 Resources and References10m

5 practice exercises

Lesson 3-3 Practice Quiz30mLesson 3-4 Practice Quiz30mLesson 3-5 Practice Quiz30mLesson 3-6 Practice Quiz30mWeek 3 Graded Quiz30m

Week4

Week 4

7 hours to complete

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

7 hours to complete

24 videos (Total 90 min), 2 readings, 6 quizzes

24 videos

4.1.1: Now - Can You Make It Happen?1m4.2.1: 2MC - Cover for Your Friend1m4.3.1: Personal Scripts - Finding the Words2m4.3.2: 2MC - Employee Discount1m4.3.3: Different Scripts for Different Purposes6m4.3.4: Preparing Scripts4m4.3.5: Scripts Show Who You Are6m4.4.1: Framing and Mindset53s4.4.2: 2MC - Family Plans1m4.4.3: Framing as the Backdrop for Personal Scripts4m4.4.4: How You Say It Matters3m4.4.5: Family Plans - Outcome1m4.5.1: Constructing Your Personal Scripts1m4.5.2: 2MC - Video Games1m4.5.3: How To Construct an Effective Script5m4.5.4: Test Drive - and Listen Out For Others' Scripts5m4.5.5: Scripts Alone Don't Fix the Problem3m4.6.1: Personal Scripts - Ask the Experts3m4.6.2: 2MC: Personal Services1m4.6.3: Experts' Suggestions on Creating Personal Scripts4m4.6.4: Personal Scripts: Experts' Examples5m4.6.5: Experts on the 2MC5m4.7.1: Outcome - Cover for Your Friend6mLesson 4.8: Prevent & Solve Problems for Yourself7m

2 readings

Week 4 Overview10mWeek 4 Resources and References10m

5 practice exercises

Lesson 4-3 Practice Quiz30mLesson 4-4 Practice Quiz30mLesson 4-5 Practice Quiz30mLesson 4-6 Practice Quiz30mWeek 4 Graded Quiz30m

Reviews

4.8

19 reviews

5 stars
80.76%
4 stars
17.30%
3 stars
1.92%

TOP REVIEWS FROM FOUNDATIONS OF PROFESSIONAL IDENTITY

by SMJul 28, 2016

This was a great course, lots of information on analyzing problems at work and coming up with the best solutio

by YZFeb 23, 2018

My Alma Mater! Life-saving course for a rookie professional like me. Thoughtfully designed and presented. Thanks!

by NMSep 22, 2021

The course is insightful, provoking, enriching and educative. i also appreciated the course facilitators and wish to to be thankful to Professor C.K. Gunsalus and team for job well done.

by CHAug 3, 2016

I think the Course has great content but there´s too many activities per week, most of the time if you don´t have time free you will loss the deadlines and after all loss the certificate.

View all reviews

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

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Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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Foundations of Professional Identity

About this Course