About this Course

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Beginner Level
Approx. 27 hours to complete
Subtitles: English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 27 hours to complete
Subtitles: English

Offered by

University of Illinois at Urbana-Champaign logo

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course


Week 1

2 hours to complete

Course Orientation

2 hours to complete
1 video (Total 2 min), 5 readings, 1 quiz
5 readings
About the Discussion Forums10m
Updating Your Profile10m
Social Media10m
1 practice exercise
Orientation Quiz30m
6 hours to complete

Week 1: Introduction and Who Are You?

6 hours to complete
25 videos (Total 101 min), 2 readings, 5 quizzes
25 videos
1.02: 2MC: Widowed Aunt2m
1.1.1: What Do You Stand For? What Difference Do You Want to Make?3m
1.2.1: 2MC - You Pick Two1m
1.3.1: What Is a Two-Minute Challenge?2m
1.3.2: 2MC – Inappropriate Email1m
1.3.3: 2MCs in Real Life7m
1.3.4: Iteration Makes Perfect – Using 2MCs to Learn and Practice Skills5m
1.3.5: And the Inappropriate Email? Experts Comment7m
1.4.1: Articulating Your Values – the Foundation for Your Reputation3m
1.4.2: 2MC – Retirement Reception1m
1.4.3: Who Are You, How Do You Know, and Why Does It Matter?4m
1.4.4: The Beginning – Your Own Values3m
1.4.5: How Your Reputation is Built on Values – Experts Comment7m
1.5.1: Drafting a Personal Leadership Credo (PLC)2m
1.5.2: 2MC – Dream Job, Bad Timing1m
1.5.3: Putting What You Stand For on Paper3m
1.5.4: Revisiting and Revising Your PLC6m
1.5.5 How Your PLC Will Help You - Experts Comment7m
1.6.1: Gotta Habit1m
1.6.2: 2MC – Grandma's Sweater1m
1.6.3: Habits - Act Out Your Values Even If You Are Under Pressure3m
1.6.4: Turning What You Want to Do into Habits3m
1.6.5: Habits Reflect Values – Experts Comment7m
1.7.1: You Pick Two – Experts Comment7m
2 readings
Week 1 Overview10m
Week 1 Resources and References10m
4 practice exercises
Lesson 1-3 Practice Quiz30m
Lesson 1-4 Practice Quiz30m
Lesson 1-5 Practice Quiz30m
Week 1 Graded Quiz30m

Week 2

7 hours to complete

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

7 hours to complete
23 videos (Total 75 min), 2 readings, 7 quizzes
23 videos
2.2.1: 2MC: Puzzling Remarks1m
2.3.1: A Method - the DMF2m
2.3.2: 2MC - Stop Light59s
2.3.3: DMF - Steps 1 to 33m
2.3.4: The First Three Steps: Applied3m
2.3.5: Why Do We Stop?1m
2.4.1: More on the DMF1m
2.4.2: 2MC - Dinner Receipts2m
2.4.3: DMF - Steps 4 to 62m
2.4.4: Steps 4 to 6 - Applied3m
2.4.5: Other Ways to Open Up Problems2m
2.5.1: The DMF In Action1m
2.5.2: 2MC - Time Reporting2m
2.5.3: DMF - Steps 1 to 3 in Action6m
2.5.4: DMF - Steps 4 to 6 in Action4m
2.5.5: Anticipate Outcomes to Prevent Problems6m
2.6.1: Seeing the Invisible Pitfalls1m
2.6.2: 2MC - Back Date1m
2.6.3: Making the DMF a Habit5m
2.6.4: More on Forming Habits7m
2.6.5: Better Decisions Prevent and Solve Problems5m
2.7.1:Other Frameworks: Experts Comment3m
2 readings
Week 2 Overview10m
Week 2 Resources and References10m
6 practice exercises
Lesson 2-3 Practice Quiz30m
Lesson 2-4 Practice Quiz30m
Lesson 2-5 Practice Quiz30m
Lesson 2-6 Practice Quiz30m
Lesson 2-7 Practice Quiz30m
Week 2 Graded Quiz30m

Week 3

6 hours to complete

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

6 hours to complete
23 videos (Total 69 min), 2 readings, 6 quizzes
23 videos
3.2.1: 2MC - Office Supplies1m
3.3.1: Identifying Conflicts with Your Instincts1m
3.3.2: 2MC - Fare Plus Five2m
3.3.3: Temptation, Rationalization, and Ambition3m
3.3.4: Overconfidence3m
3.3.5: Fare Plus Five - Outcome5m
3.4.1: Group, Peer, and Authority Pressure1m
3.4.2: 2MC - Pose as a Customer1m
3.4.3: How Pressure Arises2m
3.4.4: What the Research Says - Asch6m
3.4.5: Outcome … Speaking of Tragedies3m
3.5.1: Identifying Conflicts with your Feelings1m
3.5.2: 2MC - Safe Rides1m
3.5.3: Entitlement5m
3.5.4: Deception, Incrementalism, and Embarrassment7m
3.5.5: Catching EDIE in the Act1m
3.6.1: S Is for Stupid Systems1m
3.6.2: 2MC - Parking Permit1m
3.6.3: What Do You Do When You Find One?2m
3.6.4: Choosing Your Battles3m
3.6.5: Change Is Possible2m
3.7.1: TRAGEDIES: Experts Comment8m
2 readings
Week 3 Overview10m
Week 3 Resources and References10m
5 practice exercises
Lesson 3-3 Practice Quiz30m
Lesson 3-4 Practice Quiz30m
Lesson 3-5 Practice Quiz30m
Lesson 3-6 Practice Quiz30m
Week 3 Graded Quiz30m

Week 4

7 hours to complete

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

7 hours to complete
24 videos (Total 90 min), 2 readings, 6 quizzes
24 videos
4.2.1: 2MC - Cover for Your Friend1m
4.3.1: Personal Scripts - Finding the Words2m
4.3.2: 2MC - Employee Discount1m
4.3.3: Different Scripts for Different Purposes6m
4.3.4: Preparing Scripts4m
4.3.5: Scripts Show Who You Are6m
4.4.1: Framing and Mindset53s
4.4.2: 2MC - Family Plans1m
4.4.3: Framing as the Backdrop for Personal Scripts4m
4.4.4: How You Say It Matters3m
4.4.5: Family Plans - Outcome1m
4.5.1: Constructing Your Personal Scripts1m
4.5.2: 2MC - Video Games1m
4.5.3: How To Construct an Effective Script5m
4.5.4: Test Drive - and Listen Out For Others' Scripts5m
4.5.5: Scripts Alone Don't Fix the Problem3m
4.6.1: Personal Scripts - Ask the Experts3m
4.6.2: 2MC: Personal Services1m
4.6.3: Experts' Suggestions on Creating Personal Scripts4m
4.6.4: Personal Scripts: Experts' Examples5m
4.6.5: Experts on the 2MC5m
4.7.1: Outcome - Cover for Your Friend6m
Lesson 4.8: Prevent & Solve Problems for Yourself7m
2 readings
Week 4 Overview10m
Week 4 Resources and References10m
5 practice exercises
Lesson 4-3 Practice Quiz30m
Lesson 4-4 Practice Quiz30m
Lesson 4-5 Practice Quiz30m
Lesson 4-6 Practice Quiz30m
Week 4 Graded Quiz30m



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About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

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