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Manage Challenges with Resilience

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Manage Challenges with Resilience

This course is part of New Manager’s Playbook Specialization

Instructor: Harvard Business Review

Included with

Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene.
Identify stress triggers and apply strategies to maintain personal and team productivity.
Cultivate long-term well-being through healthy habits and mental practices to combat workplace challenges.

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is part of the New Manager’s Playbook Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

Build the skills needed to thrive under pressure. This course provides practical strategies to manage workplace conflicts, coach others, and handle stress effectively. You’ll learn to navigate difficult interactions through thoughtful communication, respond to stress with resilience, and foster a healthy, productive environment for yourself and your team.

Module details

Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.

What's included

8 videos29 readings1 assignment

8 videosTotal 22 minutes

Why Conflict Can Be Good for Innovation3 minutes
What’s Your Approach to Conflict?2 minutes
A Healthy Way to Engage with Conflict3 minutes
Get Ready for a Tough Conversation3 minutes
What Good Listening Really Sounds Like3 minutes
Turning Conflict into a Healthier Relationship3 minutes
One Key to Resolving Conflict: Open Mindedness1 minute
When Conflict Is Productive and When It’s Not3 minutes

29 readingsTotal 290 minutes

Respond to Conflict with Confidence10 minutes
The upside of conflict10 minutes
Misconceptions about conflict10 minutes
What’s your conflict style?10 minutes
Common sources of disagreement10 minutes
Ways to address conflict10 minutes
Prepare for a Difficult Conversation10 minutes
How did we get here?10 minutes
Consider the other person’s style10 minutes
Determine your goal10 minutes
Get in the right mindset10 minutes
Make a plan10 minutes
Talk Through a Disagreement10 minutes
Frame the conversation10 minutes
Listen well10 minutes
Share your point of view10 minutes
Choose your words carefully10 minutes
Resolve a Conflict Successfully10 minutes
Recipe for a successful resolution10 minutes
Focus on agreement10 minutes
Explore options together10 minutes
Map out a solution10 minutes
Repair your relationship10 minutes
Help Your Team Deal with Conflict10 minutes
Beyond us versus them10 minutes
Foster respect on your team10 minutes
Address insensitive behavior10 minutes
Lead by example10 minutes
Know when to intervene10 minutes

1 assignmentTotal 30 minutes

Difficult Interactions Assessment30 minutes

Don’t let stress weigh you down any longer. By learning how stress affects you, where it comes from, and how you can control it, you’ll set yourself up to be happier, more productive, and healthier in and out of the office.