This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy
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Digital Marketing: Customer Engagement Strategy
This course is part of multiple programs.

Instructor: Nathan Yang
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Content Marketing
- Data Collection
- Social Media Marketing
- Driving engagement
- Data Visualization
- Marketing Strategies
- Data Analysis
- Customer Engagement
- Loyalty Programs
- Consumer Behaviour
- MarTech
- Cross-Channel Marketing
- Analytics
- Digital Marketing
- Digital Advertising
- Marketing Strategy and Techniques
- Digital Media Strategy
- Digital Brand Strategy
- Marketing Communications
Tools you'll learn
Details to know

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- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.





