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Learner Reviews & Feedback for Operations Management: Strategy and Quality Management for the Digital Age by University of Illinois at Urbana-Champaign

913 ratings
195 reviews

About the Course

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. You will be able to: • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at

Top reviews

May 11, 2020

A very good package which covers the latest trends on digitalization in operations & reviews about quality & strategy elaborately. This is useful for modern manufacturing trend.

Oct 1, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

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126 - 150 of 193 Reviews for Operations Management: Strategy and Quality Management for the Digital Age


Jun 3, 2020

great course..

By Reward M

Sep 8, 2020

an eye-opener

By Patarapat S

May 21, 2020

Great course!


Oct 4, 2019

Great course!

By Mercy I

Apr 12, 2020


By Kenrick H

Dec 11, 2017

Nice course!

By Natalia S S

Sep 12, 2017


By Emmanuel E S

Dec 4, 2020


By Natalia M G A

Dec 17, 2019

Great class

By Rajeev D

Dec 26, 2018

Thank You !


Dec 18, 2020


By Camilo T

Apr 12, 2020

Thank you

By Muhammad Y A

Dec 9, 2018

Love it:)

By Mahaluckshmi K

Dec 13, 2020


By Vignesh W M

Nov 13, 2019


By Beckie G

Mar 8, 2018


By Taide P S C

Jan 24, 2017


By Akeel S

Mar 19, 2017

An introductory course to Lean Six Sigma and DMAIC. Fairly well presented by Prof. Anand. A primer in basic statistics would be recommended before commencing with Module 3. To the creators: Some lessons were lengthy and I would suggest max video length to be 20 minutes each. All in all - a very interesting and relevant topic. I would recommend this as a "start here" to anyone who intends pursuing the more comprehensive and rigorous Yellow/Green/Black belt body of knowledge/certification.

By Michael S

Feb 19, 2017

Good overview of the basic tools that are used in various process improvement processes. I'd prefer to have a multiple course series reviewing this topic rather than a single course but this is still good for what it is.

By Cristian D P M

Aug 22, 2017

An excellent course for process improvement, the bad thing is that the lessons are very long almost 30 minutes should be shorter and more or look as you improve in the online part

By Sujyot M

Sep 2, 2018

Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.

By Ananda P J

Feb 26, 2020

The teaching of Statistical control charts could have been better by covering more no. of control charts which is only limited to p,c and x-r chart in this course.


Jun 9, 2017

Very good course for general process improvement in business. The last module gets a bit too in depth for me but overall good information that translates

By Sujith S

May 11, 2020

The course actually provides us the basis insights of operations management and how the operations can be managed in this digital age,

By Siddhant S

Jan 28, 2018

My ID verification is still pending. But I have completed the course. Please get it done and provide me a course certificate. Thanks.