This course is part of the Professional IQ: Preventing and Solving Problems at Work Specialization

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C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:

- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
- add value at work by keeping situations easy instead of difficult
- manage your own approach
- be prepared when things go wrong

The prerequisite for this course is Course One of the Specialization "Professional IQ:  Preventing and Solving Problems at Work".

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Course 2 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 23 hours to complete

English

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 23 hours to complete

English

Instructor

Instructor rating

5/5 (5 Ratings)

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

16,766 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week1

Week 1

2 hours to complete

Course Orientation

2 hours to complete

1 video (Total 4 min), 5 readings, 1 quiz

5 hours to complete

Week 1: Being Valued at Work

5 hours to complete

19 videos (Total 88 min), 2 readings, 6 quizzes

19 videos

1.0.1: 2MC: Brand Manager2m1.1.1 Being Valued at Work2m1.2.1: 2MC: Kidney Donation3m1.3.1 First: Listen2m1.3.2 2MC: Meredith's Mother-in-Law2m1.3.3 How Are You Listening?6m1.3.4 Listen to Learn7m1.3.5 What Happened Next? Meredith’s Mother-in-Law3m1.4.1 Second: Ask Questions2m1.4.2 2MC: Signing Strangers' Names is the Process2m1.4.3 Formulating Questions8m1.4.4 Reciprocity: Questions Shape Answers7m1.4.5 How and What You Ask Affects the Outcome5m1.5.1: Achieving and Sustaining Rapport1m1.5.2: 2MC: Personal Services1m1.5.3: Establishing Rapport7m1.5.4: Paraphrasing9m1.5.5: What Happened Next? Personal Services6m1.6.1: What Happened Next? Kidney Donation6m

2 readings

Week 1 Overview10mWeek 1 Readings and References10m

5 practice exercises

Lesson 1-3 Practice Quiz30mLesson 1-4 Practice Quiz30mLesson 1-5 Practice Quiz30mLesson 1-6 Practice Quiz30mWeek 1 Quiz30m

Week2

Week 2

6 hours to complete

Week 2: Likability Matters

6 hours to complete

18 videos (Total 83 min), 4 readings, 6 quizzes

18 videos

2.1.1 Overview: Likeability Matters1m2.2.1: 2MC: Whose Money Is It?2m2.3.1: Approach Matters2m2.3.2: 2MC: That Parking Space2m2.3.3: Creating Energy7m2.3.4: De-energizers: The Costs7m2.3.5: Your Energy and Approach8m2.4.1: Aligning with Others53s2.4.2: 2MC: Recommend a Friend1m2.4.3: The And Stance: How and Why7m2.4.4: But … Objections to The And Stance7m2.4.5: Experts on The And Stance6m2.5.1: High-Road Go-To Solutions1m2.5.2: 2MC: Charging for Work Before Authorization1m2.5.3: Find Common Ground9m2.5.4: Get It In Writing5m2.5.5: What Happened Next? Charging for Work Before Authorization2m2.6.1: What Happened Next? Whose Money Is It?7m

4 readings

Week 2 Overview10mWeek 2 Resources and References10mSummary of What Creates Energy in Organizations?10mSummary of Rudeness in the workplace isn't just unpleasant: It's also contagious10m

5 practice exercises

Lesson 2-3 Practice Quiz30mLesson 2-4 Practice Quiz30mLesson 2-5 Practice Quiz30mLesson 2-6 Practice Quiz30mWeek 2 Quiz30m

Week3

Week 3

5 hours to complete

Week 3: Cognitive Biases and Errors at Work

5 hours to complete

19 videos (Total 73 min), 3 readings, 6 quizzes

19 videos

3.1.1: We're Not as Rational as We Think We Are1m3.2.1: 2MC: Commission Sales2m3.3.1: It's Not All About You1m3.3.2: 2MC: Face Embarrassment1m3.3.3: Overconfidence and Egocentrism8m3.3.4: Confirmation Bias and Motivated Blindness6m3.3.5 What Happened Next? Face Embarrassment7m3.4.1: There are More Cognitive Biases?59s3.4.2: 2MC: Chen Becomes Uncomfortable at Work1m3.4.3: Stop Digging: Pursuit of Sunk Costs5m3.4.4: Sinister Attribution Bias6m3.4.5: Chen's Situation, First Pass3m3.5.1: Prevention and Recovery: Framing and Reframing1m3.5.2: 2MC: Chen Uncomfortable at Work, Continued58s3.5.3: Framing7m3.5.4: Framing in Chen’s Situation4m3.5.5: Using Reframing as a Tool for Chen6m3.5.6: What Happened Next? Chen Uncomfortable at Work2m3.6.1: What Happened Next? Commission Sales4m

3 readings

Week 3 Overview10mWeek 3 Resources and References10mSummary of Measurement of Social-Evaluative Anxiety10m

5 practice exercises

Lesson 3-3 Practice Quiz30mLesson 3-4 Practice Quiz30mLesson 3-5 Practice Quiz30mLesson 3-6 Practice Quiz30mWeek 3 Quiz30m

Week4

Week 4

5 hours to complete

Week 4: When Things Go Wrong

5 hours to complete

19 videos (Total 78 min), 2 readings, 5 quizzes

19 videos

4.1.1: When Things Go Wrong1m4.2.1: 2MC: Speak Up or Keep Quiet1m4.3.1: Identifying Problems1m4.3.2: 2MC: Leaving Off a Data Point1m4.3.3: Mindset6m4.3.4: Are You Sure You Have a Problem?7m4.3.5: What Happened Next? Leaving Off a Data Point5m4.4.1: When You Are in the Wrong: Professional Apologies1m4.4.2: 2MC: You Messed Up1m4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5m4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5m4.4.5: What Happened Next? You Messed Up2m4.5.1: Having Disputes Professionally1m4.5.2: 2MC: Just Don't Hire Anyone Over 40...1m4.5.3: Having Disputes Professionally: Rules One and Two6m4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7m4.5.5: Review - and What Happened Next? Hire No One Over 407m4.6.1: What Happened Next? Speak Up or Keep Quiet4m4.7.1: Bringing it All Together7m

2 readings

Week 4 Overview10mWeek 4 Resources and References10m

4 practice exercises

Lesson 4-3 Practice Quiz30mLesson 4-4 Practice Quiz30mLesson 4-5 Practice Quiz30mWeek 4 Quiz30m

Reviews

4.9

10 reviews

5 stars
93.33%
4 stars
6.66%

TOP REVIEWS FROM SHAPING YOUR PROFESSIONAL BRAND

by DDOct 2, 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

by ABMar 7, 2017

It's one of the best courses on this topic! Very well structured and interesting with concrete steps and recommendations.

View all reviews

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Shaping Your Professional Brand

About this Course