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Understanding & Influencing Workplace Behavior

Understanding & Influencing Workplace Behavior

Instructor: Laura Huang

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

10 reviews

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

10 reviews

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

18 assignments

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 4 modules in this course

Examines today’s evolving environment, in which effective utilization of human resources is a source of competitive advantage. To maximize the contribution of organizational members, managers must be able to understand, diagnose, and influence workplace behavior in the context of change. Topics include management of cross-functional teams and boundaryless organizations. Emphasis is on the role of corporate culture and distributed leadership.

Module details

This module, you will explore business principles through the captivating example of C&S Grocers. Discover the difference between hands-on and hands-off leadership, unravel the power of the CEE model, and delve into the transformative actions of Rick Cohen and self-managed teams.

What's included

10 videos5 readings5 assignments2 discussion prompts

10 videosTotal 31 minutes

C&S Grocers Case Study Introduction3 minutes
Function of a Leader3 minutes
The CEE Model3 minutes
Rick Cohen and the CEE Model3 minutes
Rick Cohen's Action Plan3 minutes
Hands-On vs. Hands-Off Leaders2 minutes
Physician/Administrator Collaboration at Mayo Clinic8 minutes
Innovation in People Management2 minutes
C&S Grocers Conclusion3 minutes
Module 1 Summary2 minutes

5 readingsTotal 20 minutes

Welcome to Understanding & Influencing Workforce Behavior1 minute
Meet Your Faculty: Laura Huang3 minutes
Syllabus10 minutes
Providing Mayo Insights: Dr. Fred Meyer and John Poe5 minutes
Academic Integrity1 minute

5 assignmentsTotal 22 minutes

Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Module Quiz10 minutes

2 discussion promptsTotal 130 minutes

Meet Your Fellow Learners10 minutes
Could Self-Managed Teams Work for Healthcare?120 minutes

This module is all about the dynamics of power and influence within organizations. Using the Hollywood film 12 Angry Men as a case study, you will analyze different bases of power and understand the significance of balancing advocacy and inquiry. You will also learn various tactics for influencing others and explore the persuasive techniques of Logos, Pathos, and Ethos.

What's included

7 videos1 reading5 assignments1 discussion prompt

7 videosTotal 22 minutes

12 Angry Men Case Study Introduction3 minutes
Power and Influence2 minutes
Major Bases of Power4 minutes
Importance of Balancing Advocacy and Inquiry3 minutes
Procedural Versus Interpersonal Tactics for Influence4 minutes
Logos, Pathos, Ethos4 minutes
Module Summary2 minutes

1 readingTotal 90 minutes

12 Angry Men Film90 minutes

5 assignmentsTotal 22 minutes

Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Module Quiz10 minutes

1 discussion promptTotal 120 minutes

Influencing Others120 minutes

This Module, you will delve into the case study of Jean-Claude Biver, a prominent figure in the watchmaking industry. You will explore the importance of building, growing, and maintaining organizations. You will also examine the roles of Beacons, Architects, and Change Agents in driving positive change and organizational transformation.

What's included

5 videos4 assignments1 discussion prompt

5 videosTotal 15 minutes

Jean-Claude Biver Case Study Introduction3 minutes
Building Growing, and Maintaining5 minutes
Creating a System and Vision4 minutes
Beacons, Architects, and Change Agents2 minutes
Module Summary2 minutes

4 assignmentsTotal 19 minutes

Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Check Your Knowledge3 minutes
Module Quiz10 minutes

1 discussion promptTotal 90 minutes

Changing the Narrative for Home Healthcare90 minutes

This module revolves around the Tessei Case Study, where you will explore change strategies and a Change Management Model. You will learn criteria for assessing the effectiveness of change initiatives and explore key factors contributing to successful organizational change.