Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Nick Eskelinen
Phelan Vendeville
Google Career Certificates

Instructors: Nick Eskelinen

Access provided by Universidad Austral

2,037,911 already enrolled

Earn a career credential that demonstrates your expertise

from 212,010 reviews of courses in this program

Beginner level
No prior experience required
4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 212,010 reviews of courses in this program

Beginner level
No prior experience required
4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Computer Networking
Category: Microsoft Windows
Category: Linux
Category: Software Installation
Category: System Software
Category: Technical Documentation
Category: Computer Literacy
Category: Customer Support
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Model
Category: Network Protocols
Category: Network Routing
Category: Virtual Private Networks (VPN)
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Troubleshooting
Category: Wireless Networks
Category: Data Integrity
Category: Network Security
Category: Computer Networking
Category: Network Administration

What you'll learn

Skills you'll gain

Category: File Systems
Category: File Management
Category: Remote Access Systems
Category: Linux
Category: Software Installation
Category: Microsoft Windows
Category: System Monitoring
Category: User Accounts
Category: OS Process Management
Category: Package and Software Management
Category: Operating Systems
Category: Operating System Administration
Category: Systems Administration
Category: Technical Support and Services
Category: Virtualization
Category: Command-Line Interface
Category: Linux Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Technical Consulting
Category: Server Administration
Category: IT Infrastructure
Category: Disaster Recovery
Category: Data Storage
Category: Cloud Management
Category: Operating System Administration
Category: Windows Servers
Category: Linux Administration
Category: Network Administration
Category: Cloud Computing

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Malware Protection
Category: Authorization (Computing)
Category: Hardening
Category: Cryptography
Category: Network Security
Category: Firewall
Category: Authentications
Category: Wireless Networks
Category: Threat Detection
Category: AI Enablement
Category: Security Management
Category: IT Security Architecture
Category: Cybersecurity
Category: Security Awareness

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Instructors

Nick Eskelinen
Google
1 Course 16,089 learners
Phelan Vendeville
Google
1 Course 16,089 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.