In this module, you will learn how to manage operating systems, such as Linux and macOS, and use their various features to enhance your operating system management experience. You will explore various aspects of the Linux operating system, including its installation and upgrade process. Further, you will learn to use the terminal window, navigate its interface, and work with the OS. Additionally, you will learn about the versatility of Samba, a network protocol that promotes collaboration across Linux and Windows environments. This module focuses primarily on macOS and mobile device operating systems, Android, and iOS. You will also learn about macOS-specific features, how to perform system upgrades, and how to configure system preferences. Lastly, you will learn about mobile device management (MDM), a centralized solution for securing and managing smartphones and tablets accessing corporate systems.

In this module, you will learn about security for mobile devices and home networks. This module focuses on Microsoft Windows security best practices, including the use of Active Directory for managing administrative tasks, authentication methods, important security settings, and Windows user management and permissions administration. You will also be introduced to BitLocker, a robust, built-in method for full-disk encryption across Windows devices. You will also learn about anti-malware tools and how to configure firewalls to prohibit unwanted users from accessing the systems on the network. In this module, you will gain insights into workstation hardening techniques by applying encryption, access permissions, and robust monitoring to reduce vulnerabilities. Further, you will be introduced to key concepts, such as network types, client configuration, shared resources, and firewall settings. This module engages you in securing small and home office routers, as well as mobile devices. Additionally, you will learn about wireless encryption, managing security on SOHO routers and networks, hardening devices, and protecting mobile devices.

In this module, you will learn how to troubleshoot common Windows OS and mobile OS problems and security issues. You will first focus on common Windows OS problems, security issues, and the best practices that can help you avoid them. You’ll also learn about malware, its vulnerabilities, and best practices for recovery. Further, you will examine common mobile OS and application issues and identify security risks affecting both mobile applications and their operating systems. You will also go through the steps for keeping your mobile device secure.

This module demonstrates how to behave professionally to meet the expectations of various work environments. You will also learn about different operational procedures, including managing network infrastructure and handling materials safely in an information technology setting. You’ll gain insights into best practices for asset and change management, as well as the types of documentation and ticketing systems commonly used. The hands-on labs will provide experience in locating manufacturing specifications for component repair and onboarding new users. Additionally, you will explore best practices for maintaining a safe IT environment and learn about the environmental impacts of disposing of IT equipment, along with proper material handling procedures. Finally, you will learn the core principles of artificial intelligence (AI) and understand the differences between public and private applications of AI.

In this module, you will test your knowledge and skills acquired in this course. This module contains a 20-question graded final exam focused on the content of this course. You may also choose to complete the final project, where you can apply your new skills gained in the previous modules. You will examine three realistic scenarios that simulate common issues that may arise in troubleshooting software, security, and operational procedures.