Employee Relations

This course is part of HRCI Human Resource Associate Professional Certificate

Instructors: Brad Boyson

Access provided by Assam down town University

37,608 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

332 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

332 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

What you'll learn

Explain performance management concepts for all levels of employees
Outline organizational design principles and strategies for effectiveness
Evaluate policies for the workforce and employees of an organization

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

23 assignments¹

AI Graded see disclaimer

Taught in English

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Build your Leadership and Management expertise

This course is part of the HRCI Human Resource Associate Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from HRCI

There are 4 modules in this course

This course explores how to create and administer policies and procedures for an organization. You will evaluate the values and attitudes between the workforce and employees. You will learn performance methods for all levels of employees.

By the end of this course, you will be able to: ● Create policies for the workforce and employees of an organization ● Evaluate different attitudes and values between the workforce and organization ● Summarize company culture and how it is monitored and how it evolves ● Explain performance management concepts for all levels of employees ● Outline organizational design principles and strategies for effectiveness No prior experience in Human Resources is needed to be successful in this course.

This week, you will learn about the talent acquisition process, including how to create mission, vision, values, and core competencies for an organization. You will also learn about company ethics, the company handbook, and employee communication.

What's included

17 videos5 readings6 assignments4 discussion prompts

17 videos Total 52 minutes

HRCI Human Resources Associate Professional Certificate Introduction 2 minutes
Course Overview: Employee Relations 2 minutes
Instructor Introduction Video 2 minutes
Weekly Introduction: Introduction to Employee Relations 1 minute
Mission, Vision and Values 2 minutes
Developing a Mission Statement 4 minutes
Developing a Vision Statement 5 minutes
Core Competencies 3 minutes
Developing a Value Statement 3 minutes
Ethics Codes 4 minutes
Creating an Effective Ethics Code 4 minutes
Employee Communications 5 minutes
The Employee Handbook 4 minutes
Company Meetings and Other Communication 4 minutes
Company Training 3 minutes
Employee Relationships 4 minutes
Weekly Review: Introduction to Employee Relations 1 minute

5 readings Total 45 minutes

Course Syllabus 5 minutes
Overview: Mission, Vision, Core Competencies, and Values 10 minutes
Ethics Code and Employee Contracts 10 minutes
Social Media Policy 10 minutes
The Employee Handbook Overview 10 minutes

6 assignments Total 180 minutes

Graded Quiz: Introduction to Employee Relations 50 minutes
Practice Quiz: Vision, Mission, Core Competencies, and Values 25 minutes
Activity: Writing a Mission Statement 30 minutes
Practice Quiz: Company Ethics 15 minutes
Practice Quiz : The Company Handbook and Employee Communications 15 minutes
Activity: Sharing a Mission Statement 45 minutes

4 discussion prompts Total 40 minutes

Meet and Greet 10 minutes
Discussion: Company Visions 10 minutes
Discussion: Social Media 10 minutes
Discussion: Company Training 10 minutes

This week, you will learn about employee engagement by creating an inclusive culture, adding inclusion initiatives, and evaluating employee engagement.

What's included

16 videos2 readings5 assignments1 peer review2 discussion prompts

16 videos Total 52 minutes

Weekly Introduction: Employee Engagement 1 minute
Inclusive Culture Introduction 3 minutes
Creating an Inclusive Culture 4 minutes
Diversity and Inclusion 2 minutes
Diversity and Inclusion Initiatives 7 minutes
Inclusion Initiatives Introduction 2 minutes
Employee Communication 4 minutes
Employee Involvement 3 minutes
Employee Feedback 7 minutes
Work-Life Balance 4 minutes
Employee Relations Programs 3 minutes
Example: Creating an Inclusive Culture 4 minutes
Employee Engagement Introduction 2 minutes
Measuring Employee Satisfaction and Engagement 3 minutes
Example: Evaluating Engagement 3 minutes
Weekly Review: Employee Engagement 1 minute

2 readings Total 20 minutes

What Inclusive Companies Have in Common 10 minutes
Tools for Measuring Employee Satisfaction 10 minutes

5 assignments Total 140 minutes

Graded Quiz: Employee Engagement 50 minutes
Practice Quiz: Creating an Inclusive Culture 20 minutes
Practice Quiz: Diversity and Inclusion 15 minutes
Activity: Creating an Inclusive Culture 40 minutes
Practice Quiz: Evaluating Employee Engagement 15 minutes

1 peer review Total 60 minutes

Setting the Stage for Your Company's Culture 60 minutes

2 discussion prompts Total 20 minutes

Discussion: DEI Initiatives 10 minutes
Inclusive Culture 10 minutes

Throughout this week, you will learn about performance management in an organization. You'll learn about various performance appraisal methods, along with workplace discipline termination. Finally, you will learn how to handle workplace conflict in a variety of forms.

What's included

28 videos6 readings7 assignments1 discussion prompt

28 videos Total 91 minutes

Weekly Introduction: Performance Management 1 minute
Performance Management Systems 4 minutes
The Performance Management Cycle 3 minutes
Key Performance Evaluation Characteristics 3 minutes
Management by Objectives 4 minutes
Performance Appraisal Methods 2 minutes
Behavioral Performance Appraisal 3 minutes
Comparison Performance Appraisal 3 minutes
Rating Performance Appraisal 2 minutes
Narrative Performance Appraisal 3 minutes
Rating Methods 4 minutes
Feedback and Appraisals 1 minute
The Appraisal Process 4 minutes
Example: Performance Appraisal 4 minutes
Introduction to Workplace Discipline 2 minutes
Progressive Discipline 5 minutes
Positive Discipline 3 minutes
Disciplinary Records 5 minutes
Terminating Employment 5 minutes
Avoiding Legal Trouble 3 minutes
Example: Workplace Discipline and Termination 5 minutes
A Variety of Workplace Conflicts 3 minutes
Handling Difficult People 4 minutes
Dangerous Workplace Conflict 3 minutes
Preventing Workplace Violence 3 minutes
Union Contract Grievance 3 minutes
Healthy Workplace Conversations 4 minutes
Weekly Review: Performance Management 1 minute

6 readings Total 60 minutes

Sample MBO Form 10 minutes
Overview of Rating Methods 10 minutes
Sample Performance Appraisal 10 minutes
Sample Disciplinary Records 10 minutes
A Model for Conversations About Difficult Behavior 10 minutes
Handling Complaints 10 minutes

7 assignments Total 180 minutes

Graded Quiz: Performance Management 50 minutes
Practice Quiz: Performance Management Introduction 15 minutes
Self-Review Activity: Performance Appraisal 30 minutes
Practice Quiz: Performance Appraisal 15 minutes
Practice Quiz: Workplace Discipline and Termination 15 minutes
Activity: Healthy Workplace Conversations 40 minutes
Practice Quiz: Workplace Conflict 15 minutes

1 discussion prompt Total 10 minutes

Discussion: Performance management 10 minutes

This week, you will learn about the aspects of business continuity. You'll learn about the role of HR in an organization, including strategic planning and company leadership. You will also learn about various organizational structures and record keeping. To conclude the week, you will get support to identity the next steps in building your career.

What's included

18 videos6 readings5 assignments3 discussion prompts

18 videos Total 56 minutes

Weekly Introduction: Business Continuity 1 minute
Basic Goals of HRM 4 minutes
SMART Goals 4 minutes
Strategic Planning 5 minutes
Introduction to Organizational Structures 5 minutes
The Functional Organization 3 minutes
The Divisional Model 3 minutes
The Matrix Organization 2 minutes
The Network (Cluster) Organization 2 minutes
Functional Business Areas 4 minutes
Flexible Work Strategies 6 minutes
Keeping Records 2 minutes
HR Related Documents 2 minutes
Employee's Rights 4 minutes
OSHA and Record Keeping 4 minutes
Posting and Training 2 minutes
Weekly Review: Business Continuity 1 minute
Congratulations! 1 minute

6 readings Total 50 minutes

Management Information Systems 5 minutes
Four Categories of HR Documents 10 minutes
Relevant OSHA Forms 10 minutes
Key Terms 10 minutes
What to Expect 5 minutes
How to Add Your Info to LinkedIn 10 minutes

5 assignments Total 245 minutes

Graded Quiz: Employee Relations 150 minutes
Practice Quiz: Human Resources Management 20 minutes
Self-Review Activity: Organizational Structures 30 minutes
Practice Quiz: Organizational Structures 25 minutes
Practice Quiz: HR Record Keeping 20 minutes

3 discussion prompts Total 30 minutes

Discussion: HR's Seat at the Table 10 minutes
Discussion: Remote Work Benefits and Challenges 10 minutes
Keeping Employees Informed 10 minutes

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Instructors

Instructor ratings

(94 ratings)

Brad Boyson

HRCI

5 Courses 200,138 learners

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HRCI

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Reviewed on Nov 1, 2023

This is great for those aspiring or planning to get to hr.

Reviewed on May 11, 2025

I have learnt so much from all the main domains, Thank you coursera

Reviewed on Jul 8, 2024

Extremely helpful information with an amazing instructor who is just perfect with the speed, language, and tone of her voice. I enjoyed learning so much from her <3!!

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