Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Access provided by Cater Care

2,027,887 already enrolled

Earn a career credential that demonstrates your expertise

from 211,778 reviews of courses in this program

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise

from 211,778 reviews of courses in this program

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Computer Hardware
Category: Hardware Troubleshooting
Category: System Software
Category: Microsoft Windows
Category: Computer Networking
Category: Linux
Category: Software Installation
Category: Technical Documentation
Category: Technical Communication
Category: Customer Support
Category: Computer Literacy

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Virtual Private Networks (VPN)
Category: OSI Models
Category: Network Troubleshooting
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: Data Integrity
Category: Network Routing
Category: Computer Networking
Category: Network Infrastructure
Category: Network Security
Category: Network Architecture

What you'll learn

Skills you'll gain

Category: Remote Access Systems
Category: Linux
Category: File Management
Category: Package and Software Management
Category: Software Installation
Category: Operating Systems
Category: User Accounts
Category: System Monitoring
Category: Microsoft Windows
Category: File Systems
Category: OS Process Management
Category: Systems Administration
Category: Virtualization
Category: Command-Line Interface
Category: Linux Administration
Category: Operating System Administration
Category: Technical Support and Services

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Disaster Recovery
Category: Lightweight Directory Access Protocols
Category: IT Infrastructure
Category: Server Administration
Category: Active Directory
Category: Technical Consulting
Category: Network Administration
Category: Data Storage
Category: Cloud Management
Category: Windows Servers
Category: Operating System Administration
Category: Cloud Computing
Category: Linux Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Malware Protection
Category: Hardening
Category: Authentications
Category: Cryptography
Category: Network Security
Category: Wireless Networks
Category: Authorization (Computing)
Category: Firewall
Category: AI Enablement
Category: IT Security Architecture
Category: Security Management
Category: Cybersecurity
Category: Threat Detection
Category: Security Awareness

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 
ACE Logo

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution. 

Instructor

Google Career Certificates
Google
386 Courses 14,983,819 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.