Intercultural Management

Intercultural Management

Instructors: Kerstin Alfes

Access provided by Signature Performance, Inc.

23,177 already enrolled

6 modules

Gain insight into a topic and learn the fundamentals.

459 reviews

Beginner level

No prior experience required

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

92%

Most learners liked this course

6 modules

Gain insight into a topic and learn the fundamentals.

459 reviews

Beginner level

No prior experience required

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

92%

Most learners liked this course

Skills you'll gain

Organizational Leadership
Intercultural Competence
Leadership and Management
Global Marketing
Negotiation
Team Management
Business Communication
Cultural Diversity
People Management
Leadership
Cultural Sensitivity
Human Resources Management and Planning
Marketing
Skills section collapsed. Showing 9 of 13 skills.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 6 modules in this course

This MOOC explores different aspects of intercultural management, including teams, leadership, Human Resource Management, marketing and negotiations. When you complete this MOOC, you will have a richer understanding of the concept of culture, and how culture influences the way that individuals behave.

You will also get a deeper knowledge about how culture shapes management practices in international organizations. We will introduce you to a number of experts in the field of intercultural management who will discuss the challenges and the benefits of dealing with employees on a global level. Moreover, we will share with you insights from our own research to illustrate recent developments in the field of intercultural management. During the MOOC we will provide you with a variety of concepts and tools that empower you to successfully interact with people from other cultures to achieve your desired personal and business-related goals. Please have a look at the teaser available at : https://www.youtube.com/watch?v=LVze_O6vjKI

What's included

5 videos14 readings1 assignment

5 videos Total 49 minutes

Introduction - Opening 7 minutes
Globalization and Culture 8 minutes
The Concept of Culture 10 minutes
Cultural Dimensions 16 minutes
Intercultural Management Skills 7 minutes

14 readings Total 140 minutes

International Dimensions of Organizational Behavior 10 minutes
Contemporary Developments in World Culture 10 minutes
The Globalization Reader 10 minutes
International Human Resource Management 10 minutes
The Triangular Trade and the Atlantic Economy of the Eighteenth Century 10 minutes
Beyond culture 10 minutes
Cultures and Organizations: Software of the Mind 10 minutes
Culture, Leadership and Organizations, The GLOBE Study of 62 Societies 10 minutes
A quarter century of culture’s consequences: a review of empirical research incorporating Hofstede’s cultural values framework 10 minutes
The globalization of markets 10 minutes
Ted Talk - The hidden force in global economics: sending money home 10 minutes
Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries 10 minutes
Cultural intelligence. A theory-based, short form measure 10 minutes
Riding the Waves of Culture: Understanding Cultural Diversity in Business 10 minutes

1 assignment Total 30 minutes

End of Module 1 Quiz 30 minutes

What's included

5 videos14 readings1 assignment

5 videos Total 42 minutes

Introduction 3 minutes
Intercultural Encounters and Self-Awareness 6 minutes
Managing Diversity 11 minutes
Managing Intercultural Teams 12 minutes
Leadership in an Intercultural Organization 9 minutes

14 readings Total 140 minutes

The Impact of Leadership and Change Management Strategy on Organizational Culture 10 minutes
Autobiography of Intercultural Encounters 10 minutes
Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization 10 minutes
Developing Global Managers: Integrating Theory, Behavior, Data and Performance 10 minutes
Global Leadership Practices: A Cross-Cultural Management Perspective 10 minutes
Cross-cultural Management Research: Assumptions, Evidence and Suggested Directions 10 minutes
Leadership That Gets Results 10 minutes
Beyond Culture 10 minutes
Cultures and Organizations: Software of the Mind 10 minutes
Psychological Types 10 minutes
Type and Culture: Using the MBTI Instrument in International Applications 10 minutes
What Leaders Really Do 10 minutes
Isabel Briggs Myers and Type Development 10 minutes
Why do People follow Leaders? A Study of a U.S. and a Japanese Change Program 10 minutes

1 assignment Total 30 minutes

End of Module 2 Quiz 30 minutes

What's included

5 videos10 readings1 assignment

5 videos Total 57 minutes

Introduction 7 minutes
Intercultural Mobility 15 minutes
Intercultural Recruitment and Selection 10 minutes
Cultural Dimensions of Talent Management 12 minutes
Intercultural Rewards 13 minutes

10 readings Total 100 minutes

European Reward Governance Survey 10 minutes
Evolving and enduring Challenges in Global Mobility 10 minutes
Changing Patterns of Global Staffing in the Multinational Enterprise: Challenges to the Conventional Expatriate Assignment and Emerging Alternatives 10 minutes
Ethnic and Gender Subgroup Differences in Assessment Center Ratings: A Meta-analysis 10 minutes
International Human Resource Management 10 minutes
Strategic Issues and Local Constraints in Transnational Compensation Strategies: An Analysis of Cultural, Institutional and Political Influences 10 minutes
Expatriate Careers and the Psychological Contract - an empirical Study on the Impact of International Human Resource Management 10 minutes
Comparative total rewards practices and policies 10 minutes
Global Talent Management 10 minutes
Global talent management: How leading multinational build and sustain their talent pipeline 10 minutes

1 assignment Total 30 minutes

End of Module 3 quiz 30 minutes

What's included

5 videos5 readings1 assignment

5 videos Total 49 minutes

Introduction 10 minutes
International Product Decisions 9 minutes
International Promotion Decisions 9 minutes
International Place Decisions 9 minutes
International Pricing Decisions 11 minutes

5 readings Total 50 minutes

Internationales Marketing 10 minutes
International Marketing Strategy: Analysis, Development and Implementation 10 minutes
Estrategias de Marketing Internacional 10 minutes
Global Marketing Management 10 minutes
Marketing international, Marchés, Cultures et Organisations 10 minutes

1 assignment Total 30 minutes

End of Module 4 Quiz 30 minutes

What's included

5 videos6 readings1 assignment

5 videos Total 46 minutes

Introduction 9 minutes
Goals and Negotiation Approaches 11 minutes
Foreign Language Use: Proficiency and Anxiety 9 minutes
Style of Language: High-Context vs. Low-Context 8 minutes
The Role of Teams in Intercultural Business Negotiations 10 minutes

6 readings Total 60 minutes

Cultural accommodation and language priming: Competitive versus Cooperative Behavior in a Prisoner’s Dilemma Game 10 minutes
he Multifaceted role of Language in International Business: Unpacking the Forms, Functions and Features of a Critical Challenge to MNC Theory and Performance 10 minutes
International Management: Managing Across Borders and Cultures, Text and Cases 10 minutes
Negotiation 10 minutes
Language Matters: Status Loss and Achieved Status Distinctions in Global Organizations 10 minutes
The ambiguous Role of cultural Moderators in Intercultural Business Negotiations 10 minutes

1 assignment Total 30 minutes

En of Module 5 quiz 30 minutes

What's included

1 video1 assignment

Instructors

Instructor ratings

(110 ratings)

Kerstin Alfes

ESCP Business School

1 Course 23,177 learners

Robert Wilken

ESCP Business School

1 Course 23,177 learners

Chiara Succi

ESCP Business School

1 Course 23,177 learners

Offered by

ESCP Business School

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

5 stars
73.42%
4 stars
19.17%
3 stars
5.01%
2 stars
1.30%
1 star
1.08%

Showing 3 of 459

Reviewed on Oct 16, 2020

I did had a great experiance. Each module gives an indepth knowledge regarding specific topics. It felt like a regular classroom. I'm so greatful to the professors. Thank you

Reviewed on Feb 1, 2020

With this course I got a broader perspective and insight into how important is Intercultural Management . The examples given were really good and we could relate to.

Reviewed on Sep 4, 2018

a fantastic course. very useful because it deal with real problems at organisations nowadays.

View more reviews