Communication Strategies for a Virtual Age

Communication Strategies for a Virtual Age

Instructor: Ivan Wanis Ruiz

Access provided by FutureX

221,761 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

4,408 reviews

Beginner level

No prior experience required

Flexible schedule

7 hours to complete

Learn at your own pace

97%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

4,408 reviews

Beginner level

No prior experience required

Flexible schedule

7 hours to complete

Learn at your own pace

97%

Most learners liked this course

What you'll learn

Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 4 modules in this course

Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.

By the end of this course, you will be able to: • Apply communication principles and techniques for in-person and virtual teams • Use a science based approach to create impactful presentations • Refine your communication style to better persuade and influence others • Run more effective and impactful meetings • Incorporate strategies to have positive difficult conversations and make people feel valued and listened to *** This course will require you to record yourself speaking. Therefore you must have a phone/computer with a functional camera and microphone.*** WHO SHOULD TAKE THIS COURSE? Anyone looking for professional and/or leadership development. This class mainly uses examples from the professional, business environment. If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you. WHAT MAKES THIS COURSE EFFECTIVE? Many educational experiences describe and explain, but in this course we will apply and demonstrate. We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself. WHY SHOULD YOU TAKE THIS COURSE? We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change! This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.

What's included

10 videos3 readings1 assignment2 discussion prompts

10 videos Total 44 minutes

Welcome to the Course! 3 minutes
What to expect? 6 minutes
The 3 traps of communication 3 minutes
First trap - Speaking in third person 2 minutes
Second trap - Speaking in formal language 3 minutes
Third trap - Speaking with too many details 5 minutes
Misconceptions, pros & cons 8 minutes
Three types of remote teams 6 minutes
Confessionals 4 minutes
Be so sensitive 4 minutes

3 readings Total 30 minutes

Recognizing the 3 traps 10 minutes
To formal or not to formal 10 minutes
More traps! 10 minutes

1 assignment Total 5 minutes

Module 1 Quiz 5 minutes

2 discussion prompts Total 20 minutes

Can you find the trap? 10 minutes
Virtual communication & Effectiveness 10 minutes

In this module we cover meetings both in person and virtually. We will discuss how to make meetings dramatically more efficient and effective. We will also introduce strategies to make the meetings more interactive and to keep an audiences attention especially when they are looking at a screen.

What's included

4 videos1 reading1 assignment2 discussion prompts

4 videos Total 30 minutes

Too much of a good thing? 6 minutes
(QCTT) + (PS) = Awesome 10 minutes
Interactive Awesome 7 minutes
What is a question? 8 minutes

1 reading Total 10 minutes

Good or Bad? 10 minutes

1 assignment Total 10 minutes

Module 2 - Meetings 10 minutes

2 discussion prompts Total 20 minutes

The most important concept 10 minutes
The most effective question you could ask 10 minutes

In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.

What's included

14 videos5 readings1 assignment3 discussion prompts

14 videos Total 68 minutes

Communication Styles 5 minutes
Hostile (Bullets & Categories) 3 minutes
Indifferent (Help & Advice) 4 minutes
Uninformed (Empathy & POV) 5 minutes
Supportive (Everything and Everybody) 7 minutes
Underlying Motivations 4 minutes
Achievement 4 minutes
Affiliation 6 minutes
Power 6 minutes
Questions 1 minute
Closed questions 3 minutes
Open Questions 5 minutes
Strategic Questions 6 minutes
Positional vs Principled Bargaining 10 minutes

5 readings Total 50 minutes

Let's go deep 10 minutes
Jedi Mind Tricks 10 minutes
Nudging 10 minutes
This is just the tip 10 minutes
Let's play a game 10 minutes

1 assignment Total 5 minutes

Module 3 Quiz 5 minutes

3 discussion prompts Total 30 minutes

Check out the style... 10 minutes
Hardest / Easiest power motivation 10 minutes
Negotiating Case Study. 10 minutes

This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.

What's included

7 videos4 readings1 peer review2 discussion prompts

7 videos Total 36 minutes

5% Rule 4 minutes
Area 47 8 minutes
Goal Opportunity Statement 4 minutes
KNOW-Phrase 3 minutes
Belly Button Rule 8 minutes
The Lazy Rule 4 minutes
Picture Superiority Effect 5 minutes

4 readings Total 40 minutes

Do you remember? 10 minutes
Science! Area 47 10 minutes
Do you see it? 10 minutes
Almost everything 10 minutes

1 peer review Total 30 minutes

Let's get talking 30 minutes

2 discussion prompts Total 20 minutes

Find your favourite Area 47 opening 10 minutes
Achieving the point 10 minutes

Instructor

Instructor ratings

(1,453 ratings)

Ivan Wanis Ruiz

University of Toronto

6 Courses 226,732 learners

Offered by

University of Toronto

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

5 stars
84.62%
4 stars
12.70%
3 stars
1.51%
2 stars
0.49%
1 star
0.65%

Showing 3 of 4408

Reviewed on May 11, 2020

Ivan is a fantastic presenter. I never felt overwhelmed by the content or that I couldn't follow along. I see a tremendous value in the easy to digest modules in this course. Thank you so much!

Reviewed on Aug 12, 2020

I love this course. It's broken down to simple bits which makes it easy to understand. I didn't like the polls that pop up in the videos but that's just a small thing compared to the value I received.

Reviewed on Jul 20, 2020

This is a good course as it helps me to communicate well in my work as well as the learning of the presentation. It helps me to complete this course at my own pace and finally completed it. Thank you!

View more reviews