Coursera

Digital Marketing Operations & Analytics Specialization

Coursera

Digital Marketing Operations & Analytics Specialization

Drive Marketing ROI Through Data Operations. Transform marketing chaos into measurable success with systematic operations and analytics.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

Access provided by Seminole State College

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Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute multi-channel campaigns using automation tools while measuring performance through professional analytics platforms.

  • Transform raw marketing data into actionable insights using pivot tables, BI dashboards, and funnel visualization techniques.

  • Optimize marketing ROI by analyzing channel performance, identifying conversion bottlenecks, and implementing data-driven strategies.

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Taught in English
Recently updated!

January 2026

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Specialization - 25 course series

What you'll learn

  • Project management acronyms are a shared language that enables clear, efficient communication across marketing teams and stakeholders

  • Digital task management tools like Trello transform individual to-do lists into transparent, collaborative workflows that keep entire teams aligned

  • Structured task documentation with clear deadlines and action items prevents work from falling through the cracks and enables project accountability

  • Mastering foundational project management vocabulary and tools is essential for contributing effectively to modern marketing teams

Skills you'll gain

Category: Organizational Skills
Category: Project Management
Category: Project Management Software
Category: Project Coordination
Category: Marketing Operations
Category: Workflow Management
Category: Vocabulary
Category: Project Documentation
Category: Collaborative Software
Category: Communication

What you'll learn

  • Effective measurement needs understanding metric relationships and their influence within the broader campaign ecosystem, not just definitions.

  • Strategic social scheduling requires mastering platform algorithms, audience behavior, and hashtag strategy—not just timing posts.

  • Digital marketing success demands both meaningful data analysis skills and systematic campaign execution with industry-standard tools.

  • Communicating performance insights to stakeholders requires technical understanding plus presentation skills—analysis alone isn't enough.

Skills you'll gain

Category: Performance Measurement
Category: Content Development and Management
Category: Business Metrics
Category: Social Media Management
Category: Key Performance Indicators (KPIs)

What you'll learn

  • Digital engagement metrics like open & click-through rates provide the essential foundation for measuring marketing effectiveness and quality.

  • Email platforms enable systematic professional communication creation with consistent branding and scalable campaign execution capabilities.

  • Understanding metric definitions empowers data-driven decisions, transforming marketing from guesswork into measurable business activities.

  • Platform skills combined with metric literacy create the essential toolkit for successful digital marketing professionals in competitive landscapes.

Skills you'll gain

Category: Newsletters
Category: Email Marketing
Category: Content Creation
Category: Customer Engagement
Category: Marketing Effectiveness
Category: Digital Marketing
Category: Performance Metric
Category: Driving engagement
Category: Business Metrics
Category: Campaign Management
Category: Content Performance Analysis
Category: Key Performance Indicators (KPIs)
Category: Performance Measurement
Category: Marketing Materials

What you'll learn

  • Strategic research method selection improves resource efficiency and delivers focused insights aligned with defined business goals.

  • Strong survey design produces unbiased, actionable data that turns customer assumptions into evidence-based decisions.

  • Combining research methods with practical tools enables quick deployment of professional market research in real scenarios.

  • High-quality market research underpins customer-focused products and marketing strategies that connect with target audiences.

Skills you'll gain

Category: Customer Insights
Category: Market Research
Category: Data Collection
Category: Surveys
Category: Market Analysis
Category: Marketing Analytics
Category: Marketing
Category: Research Methodologies
Category: Google Analytics
Category: User Research
Category: Data-Driven Decision-Making

What you'll learn

  • Systematic tool selection &workflow design are foundational to professional social media management, enabling consistent brand presence efficiently.

  • Standardized response frameworks ensure brand consistency &compliance while enabling faster customer service resolution across social touchpoints.

  • Effective social media operations require integration between scheduling platforms and CRM systems for comprehensive tracking and accountability.

  • Professional social media management transforms from reactive posting to proactive strategic communication through tool utilization &processes.

Skills you'll gain

Category: Customer Communications Management
Category: Social Media Content
Category: Social Media Management
Category: Digital Communications
Category: Social Media Marketing

What you'll learn

  • Brand measurement needs both quantitative metrics and qualitative insights (sentiment, perception) for complete health.

  • Social media monitoring means systematic data capture: proper search parameters, filtering relevant mentions, organizing into trackable formats.

  • Brand presence tracking requires consistent methodology and structured documentation that enables ongoing analysis and trend identification.

  • Brand monitoring improves when measurement frameworks combine real-time social media capture with periodic qualitative assessment methods.

Skills you'll gain

Category: Performance Analysis
Category: Social Media
Category: Market Research
Category: Marketing Automation
Category: Data Capture
Category: Marketing Effectiveness
Category: Social Media Management
Category: Brand Awareness
Category: Marketing Operations
Category: Web Analytics
Category: Lead Generation
Category: Business Metrics
Category: Brand Management
Category: Customer Acquisition Management
Category: Customer Relationship Management (CRM) Software
Category: Branding
Category: Sales Pipelines

What you'll learn

  • On-page SEO elements form the foundation of search engine communication, requiring strategic optimization to signal page relevance and authority.

  • Systematic auditing processes using standardized tools enable scalable SEO assessment across enterprise websites and provide data-driven insights.

  • Effective SEO workflows integrate element identification, tool-based analysis, and structured reporting to create actionable optimization strategies.

  • Professional SEO practice requires both technical knowledge of ranking factors and operational skills in using industry-standard audit tools.

Skills you'll gain

Category: Report Writing
Category: Keyword Research
Category: Search Engine Optimization
Category: Content Strategy
Category: Analysis
Category: Auditing
Category: Web Content
Category: Web Analytics and SEO

What you'll learn

  • The buyer's journey provides a universal framework for understanding customer decision-making that transcends specific industries or products.

  • Content classification based on buyer journey stages enables strategic resource allocation and identifies critical gaps in marketing communications.

  • Systematic content auditing transforms reactive marketing into proactive customer guidance, improving conversion rates and customer experience.

  • Effective content strategy requires ongoing alignment between content assets and customer needs at each decision-making stage.

Skills you'll gain

Category: Content Strategy
Category: Sales Process
Category: Gap Analysis
Category: Marketing Materials
Category: Customer experience strategy (CX)
Category: Marketing Strategies
Category: Content Management
Category: Content Development and Management
Category: Customer Analysis
Category: Content Creation
Category: Content Marketing
Category: Consumer Behaviour
Category: Marketing Operations
Category: Strategic Marketing

What you'll learn

  • Visual brand consistency across all digital touchpoints is fundamental to building customer trust and recognition in competitive markets.

  • Understanding the difference between symbolic logomarks and typographic wordmarks enables more strategic brand application decisions.

  • Systematic brand guideline compliance requires structured review processes that can be scaled across teams and campaigns.

  • Brand asset verification is not just about aesthetic appeal—it directly impacts brand equity and customer perception in digital environments

Skills you'll gain

Category: Marketing Design
Category: Branding
Category: Operational Excellence
Category: Digital Marketing
Category: Graphic Design
Category: Marketing Materials
Category: Style Guides

What you'll learn

  • SEO success requires both technical optimization and compelling, audience-focused content creation.

  • Performance metrics provide objective insights that guide strategic content improvements beyond subjective assumptions

  • The optimization cycle of create-analyze-improve-repeat is essential for sustainable organic growth.

  • Content management systems and analytics platforms work together to enable scalable, data-driven content strategies.

Skills you'll gain

Category: Web Content Accessibility Guidelines
Category: Content Performance Analysis
Category: Content Creation
Category: Driving engagement
Category: Content Management Systems
Category: Digital Publishing
Category: Web Content
Category: Performance Analysis
Category: Process Optimization
Category: Copywriting
Category: Keyword Research
Category: Web Analytics
Category: Performance Improvement
Category: Data-Driven Decision-Making
Category: Performance Measurement
Category: Search Engine Optimization

What you'll learn

  • Systematic SEO auditing using specialized tools is essential forprioritizing optimization opportunities that impact search visibility.

  • On-page optimization success depends on methodically addressing fundamental elements—titles, descriptions, headings, alt text—before advanced tactics

  • Performance measurement through ranking analysis is critical for demonstrating SEO value and informing future optimization strategies.

  • Sustainable SEO improvement requires establishing baselines, implementing changes systematically, and measuring results consistently over time.

Skills you'll gain

Category: Performance Measurement
Category: Performance Reporting
Category: Search Engine Optimization
Category: Data-Driven Decision-Making
Category: Web Content Accessibility Guidelines
Category: Keyword Research
Category: Technical Consulting
Category: Auditing
Category: Performance Analysis
Category: Web Analytics and SEO
Category: Content Management Systems
Category: Digital Marketing

What you'll learn

  • Email automation success depends on strategic sequence design, personalization, and rigorous quality assurance testing before launch.

  • Performance optimization is an iterative process that requires systematic comparison against industry benchmarks rather than internal metrics alone.

  • Effective marketing automation combines technical execution with analytical thinking to deliver consistent engagement improvements.

  • Sustainable email marketing growth comes from building repeatable processes for both campaign creation and performance evaluation.

Skills you'll gain

Category: Performance Analysis
Category: Benchmarking
Category: Marketing Analytics
Category: Marketing Automation
Category: Key Performance Indicators (KPIs)
Category: Automation
Category: Marketing Effectiveness
Category: Campaign Management
Category: Email Marketing
Category: Data-Driven Decision-Making
Category: Performance Metric
Category: Customer Engagement
Category: Quality Assurance
Category: HubSpot CRM
Category: Email Automation
Category: Personalized Service
Category: Performance Measurement

What you'll learn

  • Systematic lead management processes are critical for preventing revenue leakage and ensuring proper sales team coordination.

  • Data-driven funnel analysis enables proactive identification of conversion bottlenecks before they significantly impact business performance.

  • Integration between CRM operations and performance analytics creates a feedback loop that drives continuous pipeline optimization.

  • Proper lead lifecycle management requires both technical execution and analytical oversight to maximize conversion opportunities.

Skills you'll gain

Category: Growth Strategies
Category: Performance Measurement
Brand Styles: Audit & Apply

Brand Styles: Audit & Apply

Course 14 1 hour

What you'll learn

  • Brand consistency requires systematic documentation and regular updates to style guides as organizational visual identity evolves.

  • Effective compliance auditing depends on structured scoring methodologies that provide measurable, actionable feedback for creative teams.

  • Cross-functional collaboration tools like SharePoint and Teams are essential for maintaining brand integrity at scale.

  • Quality assurance in brand management serves both immediate compliance needs and long-term brand equity protection.

Skills you'll gain

Category: Compliance Auditing
Category: Version Control
Category: Brand Management
Category: Style Guides
Category: Marketing Design
Category: Document Management
Category: Workflow Management
Category: Marketing Analytics
Category: Branding
Category: Collaborative Software
Category: Digital Marketing
Category: Quality Assurance
Collaborative Document Sharing

Collaborative Document Sharing

Course 15 2 hours

What you'll learn

  • Permission-based sharing ensures secure collaboration—understanding user roles prevents data exposure and maintains proper access controls.

  • Verification workflows are essential for successful teamwork—confirming receipt and access prevents miscommunication and project delays.

  • Digital collaboration platforms standardize permissions across tools, making these foundational skills transferable to any cloud-based workspace.

  • Effective document sharing requires both technical execution and communication follow-through to maintain team productivity and information security.

Skills you'll gain

Category: Document Management
Category: Verification And Validation
Category: Shared Media
Category: Microsoft 365
Category: File Management
Category: Google Workspace
Category: Cross-Functional Collaboration
Category: Security Awareness
Category: Data Sharing
Category: Role-Based Access Control (RBAC)
Category: Collaborative Software
Category: Google Docs
Category: Project Documentation

What you'll learn

  • Strategic content scheduling with proper asset management and tracking codes creates a foundation for measurable social media success.

  • Performance analysis reviews engagement, reach, and content results to uncover optimization opportunities and improve outcomes.

  • Data-driven decision making in social media involves correlating content attributes with audience engagement to inform future content strategies.

  • Consistent measurement and optimization cycles enable continuous improvement of social media ROI and audience growth.

Skills you'll gain

Category: Social Media Campaigns
Category: Performance Analysis
Category: Content Strategy
Category: Analytics
Category: Content Creation
Category: Marketing Analytics
Category: Social Media Strategy
Category: Web Analytics
Category: Process Optimization
Category: Social Media Marketing
Category: Scheduling
Category: Social Media Management
Category: Descriptive Analytics
Category: Trend Analysis

What you'll learn

  • Effective persona development blends demographic, psychographic, and behavioral data to guide focused content strategies.

  • Engagement patterns differ by persona, requiring data-driven timing and channel choices to maximize reach and impact.

  • Ongoing performance review and schedule refinement using persona metrics improves ROI and sustains competitiveness.

  • Persona-based marketing succeeds through continuous measurement and iteration, not fixed or one-time strategies.

Skills you'll gain

Category: Scheduling
Category: Content Performance Analysis
Category: Content Strategy
Category: Target Audience
Category: Persona (User Experience)
Category: Drive Engagement
Category: Customer Insights
Category: Return On Investment
Category: Performance Measurement
Category: Marketing Analytics
Category: Persona Development
Category: Social Media Content
Category: Key Performance Indicators (KPIs)
Category: Content Marketing
Category: Strategic Decision-Making
Category: Data Storytelling

What you'll learn

  • Strategic analysis should be evidence-based, using systematic evaluation of internal strengths and external market conditions to guide decisions.

  • Omni-channel marketing needs integrated thinking across personas and touchpoints because customers experience the brand as one whole.

  • Performance metrics must be defined upfront so success is clear, aligned to strategy, and supports continuous optimization.

  • Collaborative planning improves results by turning shared insights into stronger strategies through visual tools and structured reviews.

Skills you'll gain

Category: Performance Measurement
Category: Customer Insights
Category: Marketing Planning
Category: Brand Management
Category: Analysis
Category: Customer Retention

What you'll learn

  • Measures of central tendency provide the foundation for understanding any dataset's key characteristics and form the basis for all advanced analytics

  • Pivot tables transform raw data into organized summaries that reveal actionable insights otherwise buried in spreadsheet noise.

  • Proper data preparation and understanding of spreadsheet functionality are essential prerequisites for meaningful marketing analytics.

  • Small-scale data analysis skills in Excel serve as the gateway to more sophisticated business intelligence and analytics career paths.

Skills you'll gain

Category: Data-Driven Decision-Making
Category: Pivot Tables And Charts
Category: Marketing Analytics
Category: Descriptive Statistics
Category: Statistical Methods
Category: Marketing Effectiveness
Category: Data Analysis
Category: Data Wrangling
Category: Marketing Strategies
Category: Statistics
Category: Data Transformation
Category: Small Data
Category: Descriptive Analytics
Category: Advanced Analytics
Category: Spreadsheet Software
Category: Data Import/Export
Category: Microsoft Excel

What you'll learn

  • Accurate metric definitions form the foundation of reliable data interpretation and team communication.

  • Systematic platform navigation creates consistent, repeatable data retrieval processes that scale across marketing campaigns.

  • Technical documentation is the primary source to understand platform capabilities and acts as a safeguard against misinterpretation.

  • Standardized data collection workflows enable meaningful performance comparisons and trend analysis over time.

Skills you'll gain

Category: Web Analytics
Category: Marketing Analytics
Category: Analytics
Category: Data Analysis
Category: Data Presentation
Category: Technical Documentation
Category: Web Analytics and SEO
Category: Technical Communication
Category: Performance Metric
Category: Team Oriented
Category: Data-Driven Decision-Making

What you'll learn

  • BI tools are essential infrastructure for modern marketing analytics, providing scalable alternatives to basic spreadsheet applications.

  • Visual data representation accelerates insight discovery and stakeholder communication more effectively than raw data tables.

  • Foundational chart creation skills transfer across multiple BI platforms, making initial tool mastery a gateway to advanced analytics capabilities.

  • Data connection and basic visualization workflows follow consistent patterns regardless of specific tool selection.

Skills you'll gain

Category: Business Intelligence
Category: Data Visualization Software
Category: Performance Reporting
Category: Grafana
Category: Tableau Software
Category: Marketing Analytics
Category: Splunk
Category: Data Integration
Category: IBM Cognos Analytics
Category: Data Presentation
Category: Dashboard
Category: Power BI
Category: Campaign Management

What you'll learn

  • Systematic funnel analysis requires both quantitative investigation and qualitative user behavior understanding to identify true conversion barriers.

  • Multi-source dashboard integration transforms siloed data into unified business intelligence that enables strategic decision-making.

  • Effective hypothesis formation about user drop-offs must be grounded in both data patterns and user experience principles.

  • Interactive visualization design should prioritize stakeholder accessibility and actionable insights over technical complexity

Skills you'll gain

Category: Dashboard
Category: Marketing Analytics
Category: Business Intelligence
Category: Data Synthesis
Category: Gap Analysis
Category: User Research
Category: Interactive Data Visualization
Category: Data-Driven Decision-Making
Category: Analytics
Category: Google Analytics
Category: Web Analytics
Category: Data Presentation
Category: Looker (Software)
Category: User Flows
Category: Descriptive Analytics
Category: Tableau Software
Category: Performance Analysis
Category: Process Optimization
Category: Customer Analysis
Category: Grafana

What you'll learn

  • Accurate event tracking is foundational to meaningful marketing measurement and requires both proper technical implementation and validation

  • Marketing channel evaluation must focus on conversion attribution and cost-per-acquisition analysis for strategic resource allocation decisions.

  • Real-time debugging and verification processes are essential for maintaining data integrity and ensuring tracking captures intended behaviors.

  • Successful marketing optimization relies on consistent measurement frameworks that enable fair comparison of channel performance across sources.

Skills you'll gain

Category: Marketing Analytics
Category: Google Analytics
Category: Marketing Channel
Category: Marketing Effectiveness
Category: Strategic Decision-Making
Category: Data Validation
Category: Data Capture
Category: Marketing Strategies
Category: Budget Management
Category: System Configuration
Category: Marketing Budgets
Category: Performance Analysis
Category: Real Time Data
Category: Event Monitoring
Category: Web Analytics

What you'll learn

  • Data organization through pivot tables is fundamental for revealing performance patterns across marketing channels that remain hidden in raw data.

  • Visual trend analysis requires systematic interpretation of peaks, troughs, and changes to distinguish random fluctuations from meaningful signals.

  • Effective marketing optimization depends on calculating key metrics like average order value and revenue by channel against historical benchmarks.

  • Strategic marketing decisions emerge from combining quantitative analysis with critical evaluation of trend magnitude and business implications.

Skills you'll gain

Category: Trend Analysis
Category: Performance Reporting
Category: Google Sheets
Category: Marketing Strategies
Category: Descriptive Analytics
Category: Marketing
Category: Business Metrics
Category: Pivot Tables And Charts
Category: Marketing Analytics
Category: Microsoft Excel
Category: Performance Metric
Category: Performance marketing
Category: Business Reporting
Category: Performance Measurement
Category: Marketing Budgets
Category: Data-Driven Decision-Making
Category: Spreadsheet Software
Category: Time Series Analysis and Forecasting

What you'll learn

  • Effective marketing measurement requires systematic data integration and visualization to reveal the complete customer journey narrative.

  • Strategic performance analysis focuses on identifying high-impact, testable opportunities rather than just reporting metrics and basic summaries.

  • Successful marketing optimization depends on establishing clear insight-to-action workflows that enable rapid testing and measurement processes.

  • Sustainable growth comes from repeatable processes transforming data patterns into consistent, measurable business improvements.

Skills you'll gain

Category: Marketing Analytics
Category: Analytics
Category: Performance Analysis
Category: Performance Measurement
Category: Data Storytelling
Category: Business Intelligence
Category: Customer Analysis
Category: Gap Analysis
Category: Data Analysis
Category: Interactive Data Visualization
Category: Marketing Strategies
Category: Marketing Effectiveness
Category: Performance Improvement
Category: Data Presentation
Category: Dashboard
Category: Business Marketing
Category: Web Analytics
Category: Customer Insights
Category: Process Improvement and Optimization

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Instructors

Hurix Digital
Coursera
272 Courses 16,879 learners
John Whitworth
Coursera
24 Courses 726 learners

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Coursera

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