Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by UNext Learning

Get in-depth knowledge of a subject
Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Customer Support
Category: Customer Engagement
Category: Communication
Category: Communication Strategies
Category: Social Media Management
Category: Customer Complaint Resolution
Category: Customer Service
Category: Customer experience improvement
Category: Active Listening
Category: Customer Insights
Category: Personalized Service
Category: Customer and Client Support
Category: Conflict Management

What you'll learn

Skills you'll gain

Category: Standard Operating Procedure
Category: Employee Training
Category: Customer experience improvement
Category: AI Enablement
Category: Customer Support
Category: Prompt Engineering
Category: Self Service Technologies
Category: ChatGPT
Category: Customer Service
Category: Technology Strategies
Category: AI Personalization
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Relationship Building
Category: Customer Service
Category: Communication
Category: Emotional Intelligence
Category: Empathy
Category: Conflict Management
Category: Customer Retention
Category: Customer Complaint Resolution
Category: Verbal Communication Skills
Category: De-escalation Techniques
Category: Professionalism
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Professional Development
Category: Cultural Diversity
Category: Conflict Management
Category: Cognitive flexibility
Category: Self-Awareness
Category: Psychology
Category: Mindfulness
Category: Decision Making
Category: Stress Management
Category: Problem Solving
Category: Creativity
Category: Emotional Intelligence
Category: Empathy
Category: Personal Development

What you'll learn

Skills you'll gain

Category: Customer Retention
Category: Customer Support
Category: Verbal Communication Skills
Category: Customer experience improvement
Category: Customer Service
Category: Brand Loyalty
Category: Active Listening
Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Professionalism
Category: Empathy
Category: Customer Relationship Building
Category: Personalized Service

What you'll learn

Skills you'll gain

Category: Customer Advocacy
Category: Advocacy
Category: Company, Product, and Service Knowledge
Category: Competitive Analysis
Category: Brand Awareness
Category: Thought Leadership
Category: Brand Loyalty
Category: Customer experience strategy (CX)
Category: Promotional Strategies
Category: Customer Engagement
Category: Shared Media
Category: Loyalty Programs
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Active Listening
Category: Rapport Building
Category: Emotional Intelligence
Category: Constructive Feedback
Category: Personal Development
Category: Communication
Category: Relationship Building
Category: Empathy
Category: Interpersonal Communications
Category: Non-Verbal Communication
Category: Professional Development
Category: Social Skills

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Interpersonal Communications
Category: Recognizing Others
Category: Self-Awareness
Category: Professionalism
Category: Communication
Category: Emotional Intelligence
Category: Research
Category: Communication Strategies

What you'll learn

Skills you'll gain

Category: Professionalism
Category: Customer Relationship Building
Category: Trustworthiness
Category: Verbal Communication Skills
Category: Communication Strategies
Category: Honesty
Category: Business Communication
Category: Customer Complaint Resolution
Category: Tactfulness
Category: Customer Service
Category: Empathy
Category: Expectation Management
Category: Creative Problem-Solving
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Process Analysis
Category: Customer Retention
Category: Customer Service
Category: Customer experience strategy (CX)
Category: Process Improvement
Category: Customer Complaint Resolution
Category: Client Services
Category: Customer experience improvement
Category: Customer Relationship Building
Category: Customer Engagement
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: User Feedback
Category: Customer experience improvement
Category: Research Methodologies
Category: Surveys
Category: Customer Service
Category: Customer Insights
Category: Focus Group
Category: Business Research
Category: Client Support
Category: Market Research
Category: User Research

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
115 Courses15,156 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."