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  • Dubai College of Tourism

    Skills you'll gain: Booking (Sales), Travel Arrangements, Selling Techniques, General Sales Practices, Sales, Sales Process, Hospitality, Financial Acumen, Client Services, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management

  • Skills you'll gain: Sustainable Development, Sanitation, Sustainable Systems, Sustainability Standards, Water Resource Management, Water Resources, Water Sustainability, Environment and Resource Management, Environment, Environmental Issue, Natural Resource Management, Waste Minimization, Pollution Prevention, Public Health, Economic Development, Infection Control, Social Impact

  • Skills you'll gain: Brand Strategy, Value Propositions, Customer experience strategy (CX), Storytelling, Branding, Brand Marketing, Customer experience improvement, Content Marketing, Brand Management, Content Creation, Driving engagement, Logo Design, Drive Engagement, Journey Mapping, Journalism, Campaign Management, Creativity, Target Audience, Marketing Operations, Communication

  • Skills you'll gain: Hospitality Management, Hotels and Accommodations, Hotel Operations, Marketing Channel, Revenue Management, Direct Selling, Direct Marketing, Travel Arrangements, Booking (Sales), E-Commerce, Online Advertising, Growth Strategies, Strategic Partnership, Branding, Marketing Strategies, Web Design and Development, Content Optimization

  • École Polytechnique Fédérale de Lausanne

    Skills you'll gain: Land Development, Spatial Analysis, Policy Analysis, Systems Thinking, Land Management, Civil Engineering, Public Policies, Social Sciences, Case Studies, Governance

  • Skills you'll gain: Revenue Management, Loyalty Programs, Forecasting, Hotel And Restaurant Management, Market Dynamics, Hospitality Management, Revenue Forecasting, Hospitality and Food Services, Marketing Channel, Hospitality, Financial Forecasting, Hospitality Services, Hotels and Accommodations, Customer Retention, Brand Loyalty, Cost Management, Hotel Operations, Direct Selling, Data-Driven Decision-Making, Data Analysis

What brings you to Coursera today?

  • Dubai College of Tourism

    Skills you'll gain: Travel Arrangements, Client Services, Customer Inquiries, Booking (Sales), Proposal Development, Proposal Writing, Customer Service, Customer Data Management, Customer Communications Management, Office Procedures, Hospitality, Order Processing, Strategic Sourcing, Request for Proposal, Product Knowledge, Cost Estimation, Workflow Management, Document Management

  • Skills you'll gain: Operational Efficiency, Strategic Decision-Making, Revenue Management, Operations, Billing & Invoicing, Return On Investment, Record Keeping

  • Skills you'll gain: Service Recovery, Emotional Intelligence, Empathy & Emotional Intelligence, Sustainable Business, Loyalty Programs, Brand Loyalty, Hospitality, Customer Complaint Resolution, Hospitality Management, Personalized Service, AI Personalization, Customer Service, Customer experience improvement, Corporate Sustainability, Drive Engagement, Driving engagement, Customer Insights, Customer Relationship Building, Sustainability Standards, Experience Design

  • Skills you'll gain: Intercultural Competence, Cultural Sensitivity, Healthcare Ethics, Public Health and Disease Prevention, Stress Management, Safety Training, Preventative Care, Health Care, Public Health, Safety and Security, Ethical Standards And Conduct, Infectious Diseases, Emergency Response, Mental Health, Planning

  • École normale supérieure

    Skills you'll gain: Statistical Visualization, Geospatial Mapping, Data Mapping, Geospatial Information and Technology, GIS Software, Graphic and Visual Design, Data Presentation, Spatial Data Analysis, Graphics Software, Layout Design, Color Theory

  • Skills you'll gain: Sustainable Business, Sustainable Development, Sustainable Systems, Corporate Sustainability, Socioeconomics, Sustainability Standards, Economic Development, Environmental Social And Corporate Governance (ESG), Environmental Issue, Environment and Resource Management, Environmental Resource Management, Policty Analysis, Research, and Development, Economics, Policy Development, Environmental Policy, Business Strategies, Consumer Behaviour, Business Strategy, Climate Change Mitigation, Complex Problem Solving