All Results
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management
Status: Free TrialCVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Teamwork, Telephone Skills, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Record Keeping, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication
Status: Free TrialSkills you'll gain: Medical Office Procedures, Medical Emergency, Emergency Response, Emergency Medical Services, Prompt Engineering, Patient Communication, Incident Management, Patient Coordination, Patient Safety, Incident Response, Communication Strategies, Communication Systems
Status: Free TrialSkills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Professionalism, Communication
Status: Free TrialSkills you'll gain: Problem Solving, Presentations, Collaboration, Critical Thinking and Problem Solving, Root Cause Analysis, Constructive Feedback, Interpersonal Communications, Oral Expression, Communication, Team Collaboration, Persuasive Communication, Creative Problem-Solving, Virtual Teams, Social Skills, Public Speaking, Verbal Communication Skills, Professional Development, Professionalism, Ability To Meet Deadlines, Operational Efficiency
Status: PreviewKnowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
What brings you to Coursera today?
Status: Free TrialSkills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework
Status: Free TrialUniversity of Colorado Boulder
Skills you'll gain: Crisis Management, Consulting, Crisis Intervention, Business Consulting, Leadership Studies, Management Consulting, Strategic Communication, Communication Planning, Emergency Response, Corporate Communications, Leadership, Risk Management, Leadership and Management, Consultative Approaches, Business Leadership, Contingency Planning, Risk Mitigation, Risk Analysis, Mitigation, Critical Thinking
Status: Free TrialJohns Hopkins University
Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Health Informatics, Health Care, Issue Tracking, Change Control, Medical Devices, Network Troubleshooting, Change Requests, Disaster Recovery, Technical Documentation, Accident Prevention, General Networking
Status: Free TrialTecnológico de Monterrey
Skills you'll gain: Telehealth, Patient Communication, Chronic Diseases, Health Technology, Medical Telemetry, Patient Education And Counseling, Patient Education and Support, Patient-centered Care, Care Management, Health Assessment, Medical Privacy, Healthcare Ethics, Health Administration, Health Care, Care Coordination, Medical Equipment and Technology, Technology Solutions, Clinical Monitoring, Health Informatics, Patient Treatment
Status: Free TrialDuke University
Skills you'll gain: Telehealth, Teamwork, Patient Communication, Patient Evaluation, Collaboration, Health Technology, Clinical Assessment, Vital Signs, Health Assessment, Patient Preparation, Health Care, Patient Positioning, Patient Coordination, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, End User Training and Support, Telecommunications, Communication
Status: Free TrialDuke University
Skills you'll gain: Telehealth, Teamwork, Patient Communication, Collaboration, Medical Imaging, Patient Evaluation, Clinical Assessment, Health Technology, Vital Signs, Health Assessment, Patient Preparation, Patient Coordination, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, Health Care, Telecommunications, Care Management, Communication