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Results for "escalation management"

  • Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Verbal Communication Skills, Active Listening, Price Negotiation, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Interpersonal Communications, Diplomacy, Relationship Building, Labor Relations, Strategic Partnership, Case Studies, Communication, Planning

  • Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Hospitality, Marketing, Revenue Forecasting, Demand Planning, Financial Forecasting, Stakeholder Management, Hotels and Accommodations, Program Implementation, Hotel Operations, Marketing Channel

  • Skills you'll gain: Stress Management, Resilience, Habit Formation, Conflict Management, Composure, Emotional Intelligence, Mindfulness, Meditation & Breathwork, Persistence, Compassion, Overcoming Obstacles, Crisis Management, Adaptability, Personal Development, Mental Concentration, Personal Care, Self-Awareness, Leadership and Management, Dealing With Ambiguity, Self-Motivation

  • Skills you'll gain: Team Motivation, Team Management, Clinical Leadership, Patient Communication, Team Performance Management, Team Leadership, Constructive Feedback, Team Building, Emotional Intelligence, Healthcare Project Management, Decision Making, Communication Strategies, Conflict Management, Project Management, Leadership and Management, Leadership, Communication, Empathy, Empathy & Emotional Intelligence, Health Care

  • Skills you'll gain: Cross-Functional Team Leadership, Executive Presence, Matrix Management, Team Performance Management, Cross-Functional Collaboration, Performance Management, Key Performance Indicators (KPIs), Performance Measurement, Crisis Management, Team Building, Project Management, Leadership, Employee Coaching, Influencing, Leadership Development, Team Management, Stakeholder Management, Organizational Development, Strategic Communication, Change Management

  • Columbia University

    Skills you'll gain: Project Schedules, Construction Management, Construction Estimating, Project Finance, Cost Estimation, Punch Work, Cost Management, Construction, Production Schedule, Project Risk Management, Bidding, Building Information Modeling, Scheduling, Cost Control, Environment Health And Safety, Cash Flows, Real Estate, Finance, Business Transformation, Innovation

What brings you to Coursera today?

  • Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Service Recovery, Customer Relationship Building, Active Listening, Customer Support, Overcoming Objections, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment, Customer Insights, Trustworthiness

  • Chris Croft Training

    Skills you'll gain: Influencing, Leadership and Management, Performance Appraisal, Persuasive Communication, Delegation Skills, Assertiveness, Matrix Management, Business Communication, Team Leadership, Communication, Leadership, Communication Planning, Organizational Leadership, Team Management, Productivity, Communication Strategies, Motivational Skills, Empowerment, Team Motivation, Virtual Teams

  • Chris Croft Training

    Skills you'll gain: Meeting Facilitation, Team Leadership, Leadership, Leadership and Management, Team Motivation, Business Leadership, Initiative and Leadership, Taking Meeting Minutes, Strategic Leadership, People Management, Virtual Teams, People Development, Business Management, Time Management, Personal Development, Productivity, Business Communication, Communication, Telecommunications, Digital Communications

  • University of Maryland, College Park

    Skills you'll gain: Construction Management, Project Controls, Project Risk Management, Construction Estimating, Construction, Project Schedules, Project Estimation, Facility Management and Maintenance, Energy and Utilities, Cost Estimation, Construction Engineering, Cost Management, Project Management Life Cycle, Change Orders, Sustainable Architecture, Change Control, Architecture and Construction, Project Management, Administration, Leadership Development

  • Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills

  • Skills you'll gain: Open Web Application Security Project (OWASP), Exploit development, Penetration Testing, Cyber Operations, Bash (Scripting Language), Scripting, Exploitation techniques, Security Testing, Vulnerability Assessments, Cyber Threat Hunting, Threat Detection, Shell Script, Windows PowerShell, Cybersecurity, Scripting Languages, Intrusion Detection and Prevention, Incident Response, Network Security, Python Programming