Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication

Skills you'll gain: Microsoft Excel, Pivot Tables And Charts, Data Presentation, Dashboard, Spreadsheet Software, Dashboard Creation, Excel Formulas, Business Intelligence, Data Import/Export, Graphing, Data Visualization, Data Analysis, Productivity Software, Microsoft Office, Data Entry, Data Validation, Business Reporting, Data Processing, Data Cleansing, Analysis

Skills you'll gain: Customer experience improvement, Self Service Technologies, Driving engagement, Customer Relationship Management (CRM) Software, Personalized Service, Customer Relationship Management, Customer Insights, Augmented Reality, Brand Loyalty, Data-Driven Marketing, Loyalty Programs, MarTech, Augmented and Virtual Reality (AR/VR), Drive Engagement, Hospitality, Disabilities, Storytelling

Skills you'll gain: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Support, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Sales Process, Relationship Management, Customer Analysis, Customer Insights, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy

Skills you'll gain: Negotiation, Overcoming Objections, Verbal Communication Skills, Diplomacy, Communication Strategies, Interpersonal Communications, Communication, Relationship Building, Conflict Management, International Relations, Business Ethics, Ethical Standards And Conduct, Cultural Diversity

Skills you'll gain: Overcoming Objections, Closing (Sales), Negotiation, Active Listening, Customer Analysis, Communication, Relationship Building, Persuasive Communication, Customer Insights, Interrigatories, Motivational Skills, Proposal Development, Empathy, Needs Assessment, Recognizing Others

Skills you'll gain: Computational Thinking, HTML and CSS, Hypertext Markup Language (HTML), Web Design and Development, Javascript, Cascading Style Sheets (CSS), Web Design, Front-End Web Development, Programming Principles, Web Applications, Interactive Design, Web Development, Program Development, Web Content, digital literacy, Semantic Web, Computer Science, Event-Driven Programming

Skills you'll gain: Business Writing, Proofreading, Business Correspondence, Writing, Business Communication, Grammar, Target Audience, Writing and Editing, Editing, Communication Planning, Strategic Communication, Communication, Planning, Social Media

Skills you'll gain: Influencing, Persuasive Communication, Leadership, Relationship Building, Rapport Building, Professional Networking, Relationship Management, Organizational Leadership, Oral Expression, Stakeholder Analysis, Decision Making, Organizational Structure, Business Ethics

Skills you'll gain: Financial Statement Analysis, Income Statement, Financial Statements, Accounting, Balance Sheet, Financial Accounting, Accrual Accounting, Financial Analysis, Financial Reporting, Accruals, Cash Flows, Business Analytics

Skills you'll gain: User Feedback, Entrepreneurship, New Product Development, Business Development, Product Improvement, New Business Development, Product Development, Customer Analysis, Ideation, Market Opportunities, Consumer Behaviour, Value Propositions, Needs Assessment, Business Modeling, Verification And Validation, Customer Insights, Product Testing

Skills you'll gain: Web Analytics, Google Analytics, Conversion Funnel Analysis, Marketing Analytics, Digital Analysis, Digital Marketing, Business Metrics, Data-Driven Marketing, Target Audience, Digital Marketing Tools, Customer Analysis, Performance Measurement, Key Performance Indicators (KPIs), Competitive Analysis