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Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management
Status: NewStatus: Free TrialAlex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Status: NewStatus: Free TrialMicrosoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Dashboard Creation, Relationship Management, AI Personalization, Customer experience improvement, Customer Communications Management, Customer Service, Solution Design
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: NewStatus: Free TrialMadecraft
Skills you'll gain: Public Speaking, Presentations, Driving engagement, Active Listening, Oral Expression, Interpersonal Communications, Concision, Verbal Communication Skills, Communication, Growth Mindedness, Persuasive Communication, Storytelling, Non-Verbal Communication, Business Communication, Emotional Intelligence, Stakeholder Engagement, Leadership, Professional Development, Executive Presence, Target Audience
Status: Free TrialUniversity of California, Davis
Skills you'll gain: Critical Thinking and Problem Solving, Problem Solving, Empathy & Emotional Intelligence, Growth Mindedness, Emotional Intelligence, Adaptability, Social Skills, Brainstorming, Active Listening, Critical Thinking, Resilience, Open Mindset, Independent Thinking, Empathy, Professional Development, Action Oriented, Constructive Feedback, Culture Transformation, Lifelong Learning, Growth Strategies
What brings you to Coursera today?
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Conflict Management, Communication, Time Management
Status: NewStatus: Free TrialInterplay Learning
Skills you'll gain: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Status: Free TrialAkamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Scripting Languages, Web Development, Data Structures, Data Analysis, Software Development
Status: NewStatus: PreviewLogical Operations
Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention
Status: NewStatus: Free TrialSkills you'll gain: Verbal Communication Skills, Oral Expression, Presentations, Interviewing Skills, Public Speaking, Telephone Skills, Composure, Stress Management, Non-Verbal Communication, Driving engagement, Interpersonal Communications, Drive Engagement, Professionalism, Persuasive Communication, Social Skills, Communication, Writing, Business Writing, English Language, Writing and Editing
Status: NewStatus: PreviewLogical Operations
Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication