About this Specialization

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Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Learner Career Outcomes
75%
Started a new career after completing this specialization.
20%
Got a pay increase or promotion.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approx. 4 months to complete
Suggested 2 hours/week
English
Subtitles: English, Greek, Vietnamese, Spanish, Romanian, Korean...
Learner Career Outcomes
75%
Started a new career after completing this specialization.
20%
Got a pay increase or promotion.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approx. 4 months to complete
Suggested 2 hours/week
English
Subtitles: English, Greek, Vietnamese, Spanish, Romanian, Korean...

There are 4 Courses in this Specialization

Course1

Course 1

Types of Conflict

4.4
stars
617 ratings
149 reviews
Course2

Course 2

Conflict Resolution Skills

4.3
stars
665 ratings
172 reviews
Course3

Course 3

Intercultural Communication and Conflict Resolution

4.3
stars
325 ratings
87 reviews
Course4

Course 4

Conflict Management Project

4.7
stars
68 ratings
14 reviews

Offered by

University of California, Irvine logo

University of California, Irvine

Frequently Asked Questions

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  • Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you only want to read and view the course content, you can audit the course for free. If you cannot afford the fee, you can apply for financial aid.

  • This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

  • This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

  • Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 3 months.

  • Each course in the Specialization is offered on demand, and may be taken at any time.

  • No specific background is required. This Specialization is appropriate for anyone interested in learning more about conflict management. The Specialization is specifically aimed at business professionals who want to be successful at resolving and managing conflicts in the workplace through effective communication skills.

  • The courses should be taken in the order presented, as each subsequent course will build on material from previous courses.

  • Coursera courses and certificates don't carry university credit, though some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

  • You’ll be able to deconstruct the nature of conflict and the role of goals and power imbalance in conflict, assemble a collection of communication skills to manage various types of conflict, and design a plan for managing conflict arising between individuals from different cultures.

More questions? Visit the Learner Help Center.