Junior IT Analyst
Completed by Kassa Haile Binyam on August 29, 2025
Verified learner ·
Badge ID: dp8pd1qQQ4ifKXdakOOI6g
About this Badge
The Google IT Support Professional Certificate is designed to help you develop and master the skills needed for entry-level IT support roles.
Learning objectives
- Assemble a computer, install an OS and applications demonstrating foundational IT skills and problem solving methodologies. Configure computer networks, TCP/IP protocols. Troubleshoot with powerful tools and techniques. Understand cloud computing.
- Install OS and set up users, groups, permissions for account access on Windows and Linux OS, Configure disk partition, set up Active Directory, backup data and recover IT infrastructure
- Master how encryption, authentication, and authorization work. Evaluate potential risks and recommend ways to reduce risks by applying the best practices for securing a network.
- Utilize AI tools responsibly and develop expertise in prompt engineering to enhance workplace productivity and innovation, while maintaining ethical standards.
Skills learned
- Artificial Intelligence and Machine Learning (AI/ML)
- Complex Problem Solving
- Generative AI
- Hardware Troubleshooting
- Artificial Intelligence
- Information Privacy
- Technical Documentation
- Computer Hardware
- Information Technology
- Technical Communication
- Productivity Software
- Technical Support
- Operating Systems
- Linux
- Workflow Management
- Automation
- Software Systems
- TCP/IP
- Microsoft Windows
- Computer Networking
- Networking Hardware
- System Configuration
- Cybersecurity
- Network Administration
- Human Computer Interaction
- Problem Solving
- Network Security
- Cloud Computing
- Skills section collapsed. Showing 7 of 28 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.