Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
PART OF WHARTON’S BUSINESS FOUNDATIONS SPECIALIZATION
See Geoffrey Garrett, Dean of the Wharton School, talk about the Specialization here.
What did you want the
last time you went to a restaurant? You wanted to find something on the menu
that you liked, you wanted the meal to be prepared according to high quality
standards, you wanted to get it quickly, and you didn’t want to pay too much
money for it. Now, remember the last time you went to a doctor’s office or a
hospital. What did you want the doctors and nurses to do? You wanted them to
provide the right care for you, you wanted the care delivered with great
quality, you wanted to get the care quickly, and you (or your insurance) didn’t
want to pay too much for it.
The management skills needed to run the operations of a restaurant are the same needed to run a hospital. You will learn these skills in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them.
Complete this course as part of Wharton's Business Foundations Specialization, and you'll have the opportunity to take the Capstone Project and prepare a strategic analysis and proposed solution to a real business challenge from Wharton-governed companies like Shazam and SnapDeal or to a challenge faced by your own company or organization. Wharton-trained staff will evaluate the top submissions, and leadership teams at Shazam and SnapDeal will review the highest scoring projects prepared for their companies.
Watch this video to learn more about the Wharton Foundation Series on Coursera:
For more information about courses offered online at Wharton, please go to online.wharton.upenn.edu
Key topics include:
No prerequisites, although high school level math will be useful.
No outside reading is required for this course. Students who want to expand their knowledge, or who want more practice problems, more in-depth explanations, or more math should look at the following book:
This course is presented as a combination of lecture videos, quizzes and discussion.