• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Preview
    Preview
    A

    AI CERTs

    AI for Marketing

    Skills you'll gain: Data-Driven Marketing, Marketing Analytics, Personalized Campaigns, Email Marketing, Campaign Management, Target Audience, Social Media Marketing, AI Personalization, Digital Marketing, Email Automation, Content Optimization, Generative AI Agents, Performance marketing, Content Creation, AI Integrations, Data Ethics, Real Time Data, Content Strategy, AI Workflows, Automation

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Develop and Optimize WordPress Websites

    Skills you'll gain: WordPress, Information Architecture, Order Processing, Cloud Hosting, Frontend Performance, Web Design, Secure Coding, Performance Tuning, Amazon Web Services, Order Management, Data Management, Content Management Systems, Web Design and Development, Usability, Cloud Deployment, Performance Testing, Remote Access Systems, Payment Processing, Web Development, Web Servers

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Advanced Usability and Accessibility Practices

    Skills you'll gain: Usability Testing, Usability, Surveys, Software Testing, Survey Creation, User Research, Test Planning, User Experience Design, Software Quality (SQA/SQC), Web Content Accessibility Guidelines

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Azure: Security Operations Management

    Skills you'll gain: Microsoft Azure, Identity and Access Management, Network Security, Cloud Management, Cloud Security, Security Management, Data Storage, Security Information and Event Management (SIEM), Firewall, Role-Based Access Control (RBAC), Security Controls, Continuous Monitoring, Key Management, Computer Security Incident Management, Incident Response, Threat Detection, Virtual Machines, Incident Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Sales Managers: Data-Driven Sales Forecasting

    Skills you'll gain: Sales Pipelines, AI Personalization, Sales Management, Sales Process, Sales, Sales Strategy, Anthropic Claude, Sales Development, Customer Engagement, Responsible AI, General Sales Practices, Lead Generation, Generative AI, ChatGPT, AI Integrations, Forecasting, Business Ethics, Customer Insights

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Production of concrete

    Skills you'll gain: Production Process, Manufacturing and Production, Manufacturing Operations, Construction Engineering, Plant Operations and Management, Construction, Manufacturing Processes, Laboratory Testing, Process Validation, Product Testing, Civil Engineering, Manufacturing Standards, Acceptance Testing, Design Specifications, Materials science, Analytical Testing, Technical Standard

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Google Cloud Fundamentals: Core Infrastructure 한국어

    Skills you'll gain: Prompt Engineering, Cloud Infrastructure, Google Cloud Platform, Infrastructure As A Service (IaaS), Generative AI, Kubernetes, Cloud Platforms, Cloud Services, Cloud Storage, Cloud Applications, Virtual Machines, Data Infrastructure, Cloud Computing, Cloud Solutions, Virtual Networking, Cloud-Native Computing, Application Development, Network Infrastructure, Containerization, Data Storage Technologies

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Z

    Zoho Corporation

    Getting Started with Zoho CRM for Sales Reps

    Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Process, Business Software, Sales Pipelines, Sales Operations, Sales Management, Sales, Sales Strategy, Automation, Business Process Automation

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Miro para gestión de proyectos con Kanban

    Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Collaborative Software, Agile Project Management, Workflow Management, Process Improvement

    4.9
    Rating, 4.9 out of 5 stars
    ·
    9 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free
    Free
    A

    Amazon Web Services

    SageMaker Unified Studio Foundations for Data Analytics

    Skills you'll gain: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Model Training, Applied Machine Learning

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Service Innovation and Management

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Organizational Development, Team Management, Stakeholder Engagement, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Design, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Process Design, Leadership

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Azure: Compute, Storage, and Database Security

    Skills you'll gain: Microsoft Azure, Cloud Security, Infrastructure Security, Security Controls, Kubernetes, Data Security, Microsoft SQL Servers, Virtual Machines, Database Architecture and Administration, Infrastructure As A Service (IaaS), Remote Access Systems, Role-Based Access Control (RBAC), Network Security, Cloud Storage, Identity and Access Management, Databases, Authentications, Data Access, Containerization, Key Management

    Intermediate · Course · 1 - 4 Weeks

1…278279280…469

In summary, here are 10 of our most popular customer service courses

  • AI for Marketing: AI CERTs
  • Develop and Optimize WordPress Websites: EDUCBA
  • Advanced Usability and Accessibility Practices: Board Infinity
  • Azure: Security Operations Management: Whizlabs
  • GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera
  • Production of concrete: L&T EduTech
  • Google Cloud Fundamentals: Core Infrastructure 한국어: Google Cloud
  • Getting Started with Zoho CRM for Sales Reps: Zoho Corporation
  • Miro para gestión de proyectos con Kanban : Coursera
  • SageMaker Unified Studio Foundations for Data Analytics: Amazon Web Services

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok