• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Agile Projects with Pivotal Tracker: A Hands-On Guide

    Skills you'll gain: Jira (Software), User Story, Agile Software Development, Agile Project Management, Agile Product Development, Agile Methodology, Backlogs, Workflow Management, Collaborative Software, Software Development Tools, Issue Tracking, GitHub, User Accounts

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Analyze and Automate Splunk Reporting with Data Models

    Skills you'll gain: Splunk, Interactive Data Visualization, Pivot Tables And Charts, Data Presentation, Dashboard Creation, Dashboard, Data Modeling, Performance Tuning, Model Optimization

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Looker Studio Pro Essentials - 日本語版

    Skills you'll gain: Looker (Software), Collaborative Software, Team Management, Interactive Data Visualization, Data Presentation, Google Workspace, Data Management, User Accounts, Data Security, Identity and Access Management, Scheduling, Report Writing, Google Cloud Platform, Role-Based Access Control (RBAC), Data Sharing, Customer Support, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Drive KPI Reviews

    Skills you'll gain: Dashboard Creation, Dashboard, Key Performance Indicators (KPIs), Performance Reporting, Business Intelligence, Tableau Software, Performance Analysis, Performance Review, Gap Analysis, Performance Metric, Business Metrics, Data-Driven Decision-Making, Data Presentation, Performance Management, Interactive Data Visualization, Business Analysis, Presentations, Data Analysis, Accountability, Data Validation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Talend ETL: Design, Optimize & Apply Workflows

    Skills you'll gain: Metadata Management, Extract, Transform, Load, Data Integration, Data Pipelines, Business Logic, Data Processing, Java, Data Import/Export, Data Transformation, Software Documentation

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    Experience Essentials: Unlocking the UX Process with Miro

    Skills you'll gain: User Experience Design, User Experience, Experience Design, Prototyping, UI/UX Research, Miro AI, Wireframing, Collaborative Software

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Visual Design of UI & Backends with AWS Amplify Studio

    Skills you'll gain: Authentications, UI Components, Full-Stack Web Development, Authorization (Computing), File Management, React.js, Application Deployment, Cloud Deployment, Development Environment, JavaScript Frameworks, Frontend Integration, Web Development Tools, Web Applications, Amazon Web Services, Identity and Access Management, User Interface (UI), Software Development Tools, User Interface (UI) Design, Content Management, Data Modeling

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    SAP Crystal Reports 2020 Mastery

    Skills you'll gain: Data Presentation, Geospatial Information and Technology, Geospatial Mapping, SQL, Data Visualization Software, Data Visualization, Verification And Validation, Plot (Graphics), Pivot Tables And Charts, Business Reporting, Query Languages, Microsoft Access, Report Writing, Data Sharing, Business Intelligence Software, Business Intelligence, Data Analysis Software, Data Analysis, Relational Databases, Microsoft Office

    Intermediate · Specialization · 1 - 3 Months

  • C

    Coursera

    Как таргетировать группу пользователей в Twitter?

    Skills you'll gain: Online Advertising, Digital Advertising, Target Audience, Social Media Marketing, Advertising Campaigns, Social Media Campaigns, Target Market, Global Marketing, Customer Analysis

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    G

    Google Cloud

    Google Cloud Fundamentals: Core Infrastructure - 简体中文

    Skills you'll gain: Prompt Engineering, Google Cloud Platform, Cloud Infrastructure, Cloud Development, Prompt Patterns, Cloud Deployment, Kubernetes, Cloud Applications, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud Platforms, Multimodal Prompts, Cloud Services, Cloud-Native Computing, Generative AI Agents, Cloud Computing, Cloud Storage, Containerization, Virtual Machines, User Provisioning

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Automate Cloud Costs & Governance

    Skills you'll gain: Cloud Management, Compliance Management, IT Automation, Infrastructure as Code (IaC), Terraform, Cloud Security, Cost Control, Automation, Amazon Web Services, Governance, Compliance Auditing, Security Controls, Cost Management, Scripting, Analytics, Advanced Analytics, Billing, Data-Driven Decision-Making, Analysis

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Interviewing Users: Conducting Effective User Research

    Skills you'll gain: UI/UX Research, Design Research, Presentations, Business Analysis, Customer Insights, Record Keeping, Discussion Facilitation, Analysis, Influencing, Scheduling

    Intermediate · Course · 1 - 3 Months

1…444445446…470

In summary, here are 10 of our most popular customer service courses

  • Agile Projects with Pivotal Tracker: A Hands-On Guide: EDUCBA
  • Analyze and Automate Splunk Reporting with Data Models: EDUCBA
  • Looker Studio Pro Essentials - 日本語版: Google Cloud
  • Drive KPI Reviews: Coursera
  • Talend ETL: Design, Optimize & Apply Workflows: EDUCBA
  • Experience Essentials: Unlocking the UX Process with Miro: Coursera
  • Visual Design of UI & Backends with AWS Amplify Studio: Packt
  • SAP Crystal Reports 2020 Mastery: Logical Operations
  • Как таргетировать группу пользователей в Twitter? : Coursera
  • Google Cloud Fundamentals: Core Infrastructure - 简体中文: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok