ServiceNow courses can help you learn IT service management, workflow automation, incident management, and change management processes. You can build skills in configuring ServiceNow applications, creating reports and dashboards, and integrating third-party tools. Many courses introduce ServiceNow's platform features, such as the ServiceNow Studio for application development and the Performance Analytics tool for data visualization, allowing you to apply your knowledge in practical settings.

Skills you'll gain: Dataflow, Serverless Computing, Identity and Access Management, Data Pipelines, Google Cloud Platform, Cloud Security, Data Processing, Data Security, Cloud Storage, Containerization
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Fraud detection, Web Services, Simple Object Access Protocol (SOAP), Test Tools, API Testing, Service Design, Verification And Validation, Process Design, API Design, Workflow Management, System Testing, Extensible Markup Language (XML), Data Validation, Project Design, Business Logic
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, CI/CD, Devops Tools, DevOps, Prometheus (Software), Continuous Deployment, Application Deployment, Continuous Delivery, Continuous Integration, Nginx, Docker (Software), YAML, Grafana, Containerization
Intermediate · Course · 1 - 3 Months

AI CERTs
Skills you'll gain: Customer Communications Management, Data Ethics, AI Integrations, Agentic Workflows, Quality Monitoring, Emerging Technologies
Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Business Process Reengineering, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Organizational Strategy, Health Care, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Power Apps Component Framework, Application Lifecycle Management, Azure DevOps Pipelines, Microsoft Power Platform, Power Platform Architecture & Technical Design, Microsoft Power Automate/Flow, Azure DevOps, Microsoft Copilot, Enterprise Application Management, Email Automation, Application Deployment, Continuous Deployment, User Interface (UI), User Interface and User Experience (UI/UX) Design, UI Components, Postman API Platform, User Interface (UI) Design, Systems Development Life Cycle, Mobile Development, CI/CD
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Applications, Cloud Development, Cloud Deployment, Cloud-Native Computing, Cloud Hosting, Event-Driven Programming, Virtual Networking, Restful API, Cloud Infrastructure, Authentications, Application Programming Interface (API), Serverless Computing, Virtual Machines, Authorization (Computing), Microsoft SQL Servers, Network Routing, Web Content
Intermediate · Course · 1 - 3 Months
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Target Audience, Customer experience improvement, Customer Support, AI Integrations, Performance Analysis, Performance Improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Group Policy, Azure Active Directory, Active Directory, Microsoft Servers, Windows Servers, Hybrid Cloud Computing, Authentications, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud-Based Integration, Disaster Recovery, System Configuration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Generative AI, Technical Support and Services, End User Training and Support, AI literacy, Technical Support, AI Integrations, Data Ethics, Automation
Beginner · Course · 1 - 4 Weeks