• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Preview
    Preview
    L

    Lund University

    AI & Law

    Skills you'll gain: Legal Technology, Law, Regulation, and Compliance, Responsible AI, Artificial Intelligence, Legal Risk, AI literacy, Regulation and Legal Compliance, Labor Law, Intellectual Property, Governance, Criminal Investigation and Forensics, Public Administration

    4.7
    Rating, 4.7 out of 5 stars
    ·
    813 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Big Data with Spark and Hadoop

    Skills you'll gain: Apache Hadoop, Apache Spark, PySpark, Apache Hive, Big Data, IBM Cloud, Kubernetes, Docker (Software), Scalability, Data Processing, Development Environment, Distributed Computing, Performance Tuning, Open Source Technology, Data Transformation, Debugging

    4.4
    Rating, 4.4 out of 5 stars
    ·
    482 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Cloud Management, Cloud Services, Cyber Attacks, Cybersecurity, Help Desk Support, System Support, Computer Security Awareness Training, End User Training and Support, Network Support, Cloud Storage, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Identity and Access Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    186 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    S

    SkillsBooster Academy

    Create a Comprehensive Project Plan from Scratch with AI

    Skills you'll gain: Anthropic Claude, Project Scoping, Timelines, Milestones (Project Management), Project Risk Management, Project Planning, Risk Analysis, Project Schedules, Risk Management, Scope Management, Workflow Management, Risk Mitigation, Project Management, Project Documentation, Work Breakdown Structure, AI Workflows, Prompt Patterns, Generative AI, Artificial Intelligence, AI Personalization

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Federal Taxation I: Individuals, Employees, and Sole Proprietors

    Skills you'll gain: Tax, Tax Planning, Benefits Administration

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    720 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Tableau for Data-Driven Decision Making

    Skills you'll gain: Tableau Software, Business Intelligence, Data Storytelling, Business Analytics, Data Modeling, Data Visualization Software, Dashboard, Interactive Data Visualization, Data Visualization, Dashboard Creation, Data-Driven Decision-Making, Data Analysis, Data Wrangling, Data Cleansing, Data Preprocessing, Data Transformation, Extract, Transform, Load, Data Integration, Exploratory Data Analysis, Correlation Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    Erasmus University Rotterdam

    Introduction to Economic Theories

    Skills you'll gain: Consumer Behaviour, Market Dynamics, Financial Market, Financial Systems, Economics, Financial Policy, Economic Development, Tax, Economics, Policy, and Social Studies, General Finance, Public Administration, Public Policies, Environment and Resource Management, Social Studies, Social Sciences, Socioeconomics, Sustainable Development, Supply And Demand, Behavioral Economics, Governance

    4.5
    Rating, 4.5 out of 5 stars
    ·
    383 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Project Planning, Scope and Schedule Management

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Power BI Integration, AI, and Governance Strategies

    Skills you'll gain: Capacity Management, Data Loss Prevention, Power BI, Resource Management, Data Security, Microsoft Power Platform, Microsoft Teams, Microsoft Copilot, Microsoft 365, Data Governance, Data Management, Microsoft Office, Business Intelligence, Data Integration, AI Enablement, AI Product Strategy, Governance, Data Analysis, Data Analysis Software

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    JavaScript Interview Mastery 2026 – Modern Roles Q&A

    Skills you'll gain: Javascript, Problem Solving, Interviewing Skills, Algorithms, Programming Principles, Data Structures, Event-Driven Programming, Performance Tuning, Data Validation

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Docker for Developers 2026 - Microservices Project Workshop

    Skills you'll gain: Containerization, Docker (Software), Microservices, Version Control, Git (Version Control System), Development Environment, Application Deployment, Software Architecture, Application Programming Interface (API), Virtual Networking, Nginx, Frontend Integration, System Configuration, Computer Networking, Data Persistence

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Sales Training: Inbound Business Strategy

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Sales Management, Sales Development, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Accountability Frameworks, Business Marketing, Service Management, Customer Insights, Business Strategy, Customer Engagement, Customer experience strategy (CX), Customer Retention

    4.8
    Rating, 4.8 out of 5 stars
    ·
    123 reviews

    Beginner · Course · 1 - 4 Weeks

1…123124125…678

In summary, here are 10 of our most popular customer experience courses

  • AI & Law : Lund University
  • Introduction to Big Data with Spark and Hadoop: IBM
  • Technical Support (IT) Case Studies and Capstone: IBM
  • Create a Comprehensive Project Plan from Scratch with AI: SkillsBooster Academy
  • Federal Taxation I: Individuals, Employees, and Sole Proprietors: University of Illinois Urbana-Champaign
  • Tableau for Data-Driven Decision Making: Edureka
  • Introduction to Economic Theories: Erasmus University Rotterdam
  • Project Planning, Scope and Schedule Management: EDUCBA
  • Advanced Power BI Integration, AI, and Governance Strategies: Packt
  • JavaScript Interview Mastery 2026 – Modern Roles Q&A: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok