• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IESE Business School

    Organizational Behavior: How to Manage People

    Skills you'll gain: Strategic Leadership, Leadership Development, Intercultural Competence, Conflict Management, Leadership, Organizational Development, Team Leadership, People Development, Cultural Sensitivity, Behavior Management, Diversity Awareness

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HRCI

    Compensation and Benefits

    Skills you'll gain: Compensation and Benefits, Compensation Management, Job Evaluation, Compensation Strategy, Payroll, Payroll Administration, Benefits Administration, Human Resources, Human Resources Information System (HRIS), Claims Processing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    470 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    E

    EDUCBA

    Project Schedule Management and Control

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Deep Teaching Solutions

    Uncommon Sense Teaching

    Skills you'll gain: Lesson Planning, Critical Thinking, Classroom Management, Stress Management, Instructional Strategies, Teaching, Student Engagement, Education and Training, Blended Learning, Differentiated Instruction, Learning Strategies, Interactive Learning, Pedagogy, Lecturing, Course Development, Learning Theory, Digital pedagogy, Human Learning, Special Education, Stress First Aid

    4.9
    Rating, 4.9 out of 5 stars
    ·
    794 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    AI-Powered DevOps and Data Engineering on AWS

    Skills you'll gain: AWS SageMaker, AI Integrations, Amazon Web Services, AI Security, AI Enablement, DevOps, IT Automation, Devops Tools, AI Workflows, AWS CloudFormation, AI literacy, Vulnerability Scanning, Artificial Intelligence, Secure Coding, Generative AI Agents, Generative AI, Application Security, Responsible AI, Extract, Transform, Load, Building Codes

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Databases, Scalability and Containers on AWS

    Skills you'll gain: Amazon Web Services, Amazon DynamoDB, Containerization, Application Deployment, Databases, Cloud Computing Architecture, Scalability, Docker (Software), Amazon Elastic Compute Cloud, Kubernetes, Database Architecture and Administration, Cloud Deployment, Database Management, NoSQL, Load Balancing, Web Applications, Security Testing, Performance Testing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to Cloud and Core AWS Services

    Skills you'll gain: Amazon Web Services, Cloud Security, Cloud-Native Computing, Amazon Elastic Compute Cloud, Cloud Computing Architecture, Cloud Management, Public Cloud, Cloud Platforms, Cloud Deployment, Cloud Computing, Cloud Infrastructure, Cloud Services, Serverless Computing, Data Migration

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Status: Free
    Free
    C

    Coursera

    Create a Promotional Video using Canva

    Skills you'll gain: Customer Engagement, Canva (Software), Selling Techniques, Video Production, Promotional Materials, Copywriting, Promotional Strategies, Social Media Content, Driving engagement, Multimedia, Product Promotion, Marketing, Social Media Marketing, Value Propositions, Content Creation, Animations

    4.3
    Rating, 4.3 out of 5 stars
    ·
    1.1K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    SAP

    SAP Business Analyst

    Skills you'll gain: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Process Design, Requirements Management, Business Process, Process Mapping, Risk Management Framework, Stakeholder Engagement, Performance Metric, Process Improvement, Project Portfolio Management, Stakeholder Communications, Business Requirements

    4.5
    Rating, 4.5 out of 5 stars
    ·
    181 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    The Complete Node.js Bootcamp 2026

    Skills you'll gain: Node.JS, Postman API Platform, MongoDB, API Testing, Back-End Web Development, Data Validation, Application Programming Interface (API), Web Development, Web Applications, Javascript, Application Development, Restful API, Email Automation, JSON, Cloud Applications, Development Environment, Data Integrity, Authentications, Role-Based Access Control (RBAC), Package and Software Management

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tableau Learning Partner

    Introduction to Business Analytics

    Skills you'll gain: Data Literacy, Tableau Software, Business Analysis, Analytics, Business Analytics, Business Reporting, Business Intelligence, Data Analysis, Data-Driven Decision-Making, Project Management, Descriptive Analytics, Predictive Analytics, Project Management Life Cycle

    4.7
    Rating, 4.7 out of 5 stars
    ·
    497 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    ASP.NET for Experienced Developers

    Skills you'll gain: C# (Programming Language), Restful API, ASP.NET, Model View Controller, .NET Framework, Docker (Software), Azure DevOps, Object Oriented Programming (OOP), Azure DevOps Pipelines, Microservices, Containerization, JSON, Application Programming Interface (API), API Design, DevOps, Web Services, Middleware, CI/CD, Object Oriented Design, Application Frameworks

    4.1
    Rating, 4.1 out of 5 stars
    ·
    389 reviews

    Intermediate · Specialization · 1 - 3 Months

1…127128129…676

In summary, here are 10 of our most popular customer experience courses

  • Organizational Behavior: How to Manage People: IESE Business School
  • Compensation and Benefits: HRCI
  • Project Schedule Management and Control: EDUCBA
  • Uncommon Sense Teaching: Deep Teaching Solutions
  • AI-Powered DevOps and Data Engineering on AWS: Packt
  • Databases, Scalability and Containers on AWS: Packt
  • Introduction to Cloud and Core AWS Services: Packt
  • Create a Promotional Video using Canva: Coursera
  • SAP Business Analyst: SAP
  • The Complete Node.js Bootcamp 2026: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok