• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    Y

    Yonsei University

    International B2B (Business to Business) Marketing

    Skills you'll gain: Business Marketing, B2B Sales, Global Marketing, Business-To-Consumer, Market Opportunities, Strategic Marketing, Growth Strategies, Marketing, Marketing Management, Marketing Channel, New Business Development, Customer Engagement, Promotional Strategies, Marketing Strategies, Business Strategies, Product Marketing, Innovation, Marketing Communications

    4.6
    Rating, 4.6 out of 5 stars
    ·
    609 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Skillshare

    Productivity Simplified: Achieve Goals With Minimal Effort

    Skills you'll gain: Prioritization, Goal Setting, Productivity, Strategic Prioritization, Time Management, Personal Development, Organizational Skills, Planning, Brainstorming, Scheduling, Habit Formation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HRCI

    Compliance and Risk Management

    Skills you'll gain: Occupational Safety and Health Administration (OSHA), Compliance Management, Compliance Training, Regulatory Compliance, Business Continuity Planning, Occupational Safety And Health, Law, Regulation, and Compliance, Business Continuity, Labor Compliance, Risk Management, Health And Safety Standards, Human Resources, Operational Risk, Safety Training, Risk Mitigation, Human Resource Policies, Standard Operating Procedure, Labor Law, Labor Relations, Human Resources Management and Planning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    417 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Tune Confluence Settings

    Skills you'll gain: Performance Testing, Performance Stress Testing, Performance Tuning, Performance Measurement, System Configuration, Network Performance Management, Configuration Management, System Monitoring, Content Management Systems, Site Reliability Engineering, IT Infrastructure, Technical Documentation, Content Creation

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Cybersecurity Assessment: CompTIA Security+ & CYSA+

    Skills you'll gain: Cyber Security Assessment, Cybersecurity, Simulations, Scenario Testing, Security Testing, Security Controls, Vulnerability Management, Incident Response

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.3K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    É

    École Polytechnique Fédérale de Lausanne

    Big Data Analysis with Scala and Spark

    Skills you'll gain: Apache Spark, Apache Hadoop, Scala Programming, Distributed Computing, Big Data, Data Manipulation, Data Processing, Performance Tuning, Data Persistence, Data Transformation, SQL, Data Import/Export

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.6K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Hands-On Automation with n8n & Workato

    Skills you'll gain: Email Automation, Site Reliability Engineering, AI Integrations, Business Process Automation, AI Workflows, Quality Monitoring, IT Automation, Quality Assurance, Automation, Model Optimization, Service Level, Document Management, Prompt Engineering, Debugging

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    E

    Edureka

    Cursor AI for Beginners

    Skills you'll gain: Prompt Engineering, Vibe coding, Prompt Engineering Tools, Prompt Patterns, Integrated Development Environments, Context Engineering, Application Development, Full-Stack Web Development, Embeddings, Continuous Integration, AI Integrations, Code Review, Software Development, Web Development, Web Applications, Software Documentation, Software Engineering, Software Testing, Software Design, Building Codes

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Goodwill Industries International

    Goodwill® Career Coach and Navigator

    Skills you'll gain: Constructive Feedback, Interviewing Skills, Communication, Coaching, Accountability, Virtual Teams, Professional Development, Diversity and Inclusion, Client Support, Diversity Equity and Inclusion Initiatives, Workforce Development, Recruitment, Ethical Standards And Conduct, Client Services, Relationship Management, Talent Pipelining, Rapport Building, Telecommuting, Needs Assessment, Employee Onboarding

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    467 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    2

    28DIGITAL

    Value Creation Through Innovation

    Skills you'll gain: Closing (Sales), Business Modeling, Cold Calling, Design Thinking, Customer Analysis, Entrepreneurship, Selling Techniques, Market Opportunities, Innovation, Sales Process, Market Research, Market Analysis, Target Market, Marketing, General Sales Practices, Ideation, Marketing Strategy and Techniques, Marketing Strategies, Business Strategy, Strategic Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    725 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    G

    Google Cloud

    Google Cloud Data Analytics

    Skills you'll gain: Looker (Software), Responsible AI, Data Lakes, Data Storytelling, Data Governance, Gemini, Data Visualization, Interactive Data Visualization, Data Presentation, Data Architecture, Data Pipelines, Data Visualization Software, Dashboard, Data Management, Cloud Infrastructure, Google Gemini, Dashboard Creation, Data Infrastructure, Cloud Storage, Identity and Access Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    239 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Alternative Investments and Hedge Fund Strategies

    Skills you'll gain: Portfolio Management, Portfolio Risk, Investments, Investment Management, Asset Management, Market Dynamics, Return On Investment, General Finance, Financial Market, Business Valuation, Risk Management, Financial Management

    Mixed · Course · 1 - 4 Weeks

1…128129130…673

In summary, here are 10 of our most popular customer experience courses

  • International B2B (Business to Business) Marketing: Yonsei University
  • Productivity Simplified: Achieve Goals With Minimal Effort: Skillshare
  • Compliance and Risk Management: HRCI
  • Tune Confluence Settings: Coursera
  • Cybersecurity Assessment: CompTIA Security+ & CYSA+: IBM
  • Big Data Analysis with Scala and Spark: École Polytechnique Fédérale de Lausanne
  • Hands-On Automation with n8n & Workato: Coursera
  • Cursor AI for Beginners: Edureka
  • Goodwill® Career Coach and Navigator: Goodwill Industries International
  • Value Creation Through Innovation: 28DIGITAL

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok