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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Sales Toolkit with Generative AI

    Skills you'll gain: Prompt Engineering, Data Ethics, AI Personalization, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Prospecting, Selling Techniques, Sales Strategy, Microsoft Copilot, Sales Process, Law, Regulation, and Compliance, Sales Presentations, Responsible AI, Verbal Communication Skills, Prospecting and Qualification, Sales Enablement, Email Automation, Calendar Management

    Advanced · Professional Certificate · 3 - 6 Months

  • Status: Free
    Free
    S

    Stanford University

    Giving 2.0: The MOOC

    Skills you'll gain: Philanthropy, Resource Utilization, Social Impact, Program Evaluation, Lifelong Learning, Collaboration, Strategic Decision-Making, Decision Making, Planning, Entrepreneurship, Research

    4.6
    Rating, 4.6 out of 5 stars
    ·
    212 reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Create Your First Automation Script Using Selenium and Java

    Skills you'll gain: Selenium (Software), Test Script Development, Test Automation, Eclipse (Software), Software Testing, Scripting, Test Tools, UI Components, Integrated Development Environments, Web Applications, Java, Functional Testing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    362 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    S

    Starweaver

    Fundamentals of Credit Analysis

    Skills you'll gain: Credit Risk, Financial Statement Analysis, Financial Statements, Financial Analysis, Lending and Underwriting, Commercial Lending, Risk Analysis, Analysis, Balance Sheet, Business Metrics, Securities (Finance), Corporate Finance, Risk Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    33 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Six Sigma White Belt

    Skills you'll gain: Root Cause Analysis, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Quality Management, Kaizen Methodology, Lean Methodologies, Quality Management Systems, Process Improvement, Pareto Chart, Quality Control, Statistical Process Controls, Data Analysis, Analysis, Microsoft Excel, Correlation Analysis, Diagram Design, Prioritization

    4.6
    Rating, 4.6 out of 5 stars
    ·
    88 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Ecommerce: Sales Copywriting, Sell On Your Website Or Amazon

    Skills you'll gain: Overcoming Objections, Price Negotiation, Prompt Engineering, Contract Negotiation, Shipping and Receiving, Advertising, Vibe coding, Closing (Sales), Copywriting, B2B Sales, Generative AI Agents, Product Promotion, Product Strategy, Brand Strategy, Branding, Order Management, Marketing Materials, Rapport Building, Marketing Psychology, Customer Retention

    4.1
    Rating, 4.1 out of 5 stars
    ·
    10 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Expanding SEL

    Skills you'll gain: Self-Awareness, Personal Development, Empathy & Emotional Intelligence, Empowerment, Emotional Intelligence, Social Justice, Social Skills, Behavior Management, Empathy, Education and Training, Community and Social Work, Diversity Awareness, Social Impact, Cultural Responsiveness, Diversity Equity and Inclusion Initiatives, Psychosocial Assessments, Behavioral Management, Working With Children, Cultural Diversity, Mindfulness

    4.8
    Rating, 4.8 out of 5 stars
    ·
    137 reviews

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Hands-on Agentic AI: Building Intelligent Agents

    Skills you'll gain: Model Context Protocol, Responsible AI, LangGraph, AI Integrations, AI Workflows, AI Orchestration, Agentic Workflows, LangChain, Agentic systems, Generative AI Agents, CrewAI, OpenAI API, LLM Application, Tool Calling, OpenAI, Model Deployment, Compliance Management, Governance, AI Security, Artificial Intelligence and Machine Learning (AI/ML)

    2.2
    Rating, 2.2 out of 5 stars
    ·
    19 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    MathWorks

    Object Tracking and Motion Detection with Computer Vision

    Skills you'll gain: Image Analysis, Computer Vision, Deep Learning, Machine Learning Methods, Matlab, Transfer Learning, Traffic Flow Optimization

    4.7
    Rating, 4.7 out of 5 stars
    ·
    36 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Fundamentos da Gestão do Sucesso do Cliente

    Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    62 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    E

    Edureka

    Data Storytelling with Power BI

    Skills you'll gain: Dashboard Creation, Spreadsheet Software, Microsoft Excel

    4.6
    Rating, 4.6 out of 5 stars
    ·
    174 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    How to increase engagement to Instagram Business profile

    Skills you'll gain: Instagram, Target Market, Target Audience, Social Media Marketing, Driving engagement, Social Media, Social Media Management, Customer Engagement, Social Media Content, Business Marketing, Storytelling, Drive Engagement, Marketing, Business

    3
    Rating, 3 out of 5 stars
    ·
    71 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer experience courses

  • Microsoft Sales Toolkit with Generative AI: Microsoft
  • Giving 2.0: The MOOC: Stanford University
  • Create Your First Automation Script Using Selenium and Java: Coursera
  • Fundamentals of Credit Analysis : Starweaver
  • Six Sigma White Belt: Packt
  • Ecommerce: Sales Copywriting, Sell On Your Website Or Amazon: Alex Genadinik
  • Expanding SEL: University of Colorado Boulder
  • Hands-on Agentic AI: Building Intelligent Agents: Coursera
  • Object Tracking and Motion Detection with Computer Vision: MathWorks
  • Fundamentos da Gestão do Sucesso do Cliente: Fundação Instituto de Administração

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