• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Power BI: Data Analytics and Data Preparation

    Skills you'll gain: Data Transformation, Power BI, Data-Driven Decision-Making, Data Processing, Data Integration, Data Cleansing, Data Manipulation, Data Preprocessing, Data Modeling, Data Visualization Software, Data Analysis, Pivot Tables And Charts, Analytics

    4.2
    Rating, 4.2 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Illinois Urbana-Champaign

    Le marketing dans un monde numérique

    Skills you'll gain: Digital Transformation, Digital Marketing, Marketing, Digital Brand Strategy, Strategic Marketing, Digital Marketing Tools, Marketing Strategies, Product Marketing, Market Dynamics, Consumer Behaviour, Customer Engagement, Earned Media, Promotional Strategies, E-Commerce, Shared Media, Product Development, Revenue Management, Content Creation, Branding, Drive Engagement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    The Rise of Generative AI

    Skills you'll gain: Generative AI, Generative Adversarial Networks (GANs), Artificial Neural Networks, Generative Model Architectures, OpenAI, Artificial Intelligence, ChatGPT, AI literacy, Large Language Modeling, Deep Learning, Machine Learning, Responsible AI

    4.7
    Rating, 4.7 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Automation and Modern Testing Tools

    Skills you'll gain: Test Automation, Performance Testing, Software Testing, API Testing, Test Script Development, Security Testing, Continuous Integration, Test Tools, AI Security, CI/CD, Performance Stress Testing, Regression Testing, AI Integrations, Scalability, Automation, Test Case, Application Programming Interface (API)

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Advanced Multi-Agent AI System

    Skills you'll gain: LangGraph, AI Orchestration, AI Workflows, CrewAI, Agentic Workflows, Model Deployment, Generative AI Agents, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, Responsible AI, Software Architecture, Application Deployment, Systems Architecture, System Design and Implementation, Communication Systems, Safety and Security, System Monitoring, Scalability, Continuous Monitoring

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Sustainable Business Practices

    Skills you'll gain: Sustainable Business, Corporate Sustainability, Stakeholder Engagement, Stakeholder Management, Stakeholder Communications, Sustainability Reporting, Supply Management, Drive Engagement, Sustainability Standards, Procurement, Business Operations, Strategic Communication, Culture Transformation, Strategic Sourcing, Supply Chain Planning, Communication Strategies, Business Strategies, Employee Engagement, Supply Chain Management, Systems Thinking

    4.5
    Rating, 4.5 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    UBITS

    Business Developer

    Skills you'll gain: Selling Techniques, Benchmarking, Closing (Sales), Consultative Selling, Retail Sales, Negotiation, Sales Strategy, Overcoming Objections, Accountability, Customer Relationship Management (CRM) Software, Value Propositions, Customer Relationship Management, Customer experience strategy (CX), Customer Analysis, Sales Management, Business Development, Emotional Intelligence, Accountability Frameworks, Market Research, Personal Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Marketing Psychology & Neuromarketing - 2026

    Skills you'll gain: Overcoming Objections, Market Research, Marketing Psychology, Active Listening, Rapport Building, Closing (Sales), B2B Sales, Consumer Behaviour, Target Audience, Selling Techniques, Content Performance Analysis, Marketing, Sales Strategy, Price Negotiation, Sales, Innovation, Marketing Strategies, Shared Media, Sales Prospecting, Marketing Communications

    4
    Rating, 4 out of 5 stars
    ·
    10 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Pontificia Universidad Católica del Perú

    Fundamentos de la Ingeniería de Requisitos

    Skills you'll gain: User Story, Functional Requirement, Requirements Analysis, User Requirements Documents, Functional Specification, Requirements Elicitation, System Requirements, Software Documentation, Technical Communication

    5
    Rating, 5 out of 5 stars
    ·
    23 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    O

    Oracle

    Oracle Cloud Infrastructure Multicloud Architect Professional

    Skills you'll gain: Oracle Cloud, Oracle Databases, Multi-Cloud, Microsoft Azure, Hybrid Cloud Computing, Cloud Computing Architecture, Cloud Management, Identity and Access Management, Cloud Infrastructure, Google Cloud Platform, Database Management, Cloud-Based Integration, Database Architecture and Administration, Virtual Networking, Network Routing, Network Security

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Practical Software Testing

    Skills you'll gain: White-Box Testing, Test Planning, Test Case, Software Testing, Software Documentation, Test Automation, Software Quality Assurance, Code Review, Test Data, Issue Tracking, Software Technical Review, Quality Assurance, Development Environment, Technical Communication

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    JWT Authentication Bootcamp with Java & Spring Boot

    Skills you'll gain: Role-Based Access Control (RBAC), Postman API Platform, Authentications, Spring Framework, API Testing, Authorization (Computing), Restful API, Identity and Access Management, Secure Coding, Java Programming, Spring Boot, User Accounts, Application Programming Interface (API), API Design, Web Applications

    Intermediate · Course · 1 - 4 Weeks

1…232233234…472

In summary, here are 10 of our most popular customer service courses

  • Power BI: Data Analytics and Data Preparation: Whizlabs
  • Le marketing dans un monde numérique: University of Illinois Urbana-Champaign
  • The Rise of Generative AI: Board Infinity
  • Automation and Modern Testing Tools: Board Infinity
  • Advanced Multi-Agent AI System: Coursera
  • Sustainable Business Practices: University of Colorado Boulder
  • Business Developer: UBITS
  • Marketing Psychology & Neuromarketing - 2026: Alex Genadinik
  • Fundamentos de la Ingeniería de Requisitos: Pontificia Universidad Católica del Perú
  • Oracle Cloud Infrastructure Multicloud Architect Professional: Oracle

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok