• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    CompTIA Security+ (SY0-701)

    Skills you'll gain: IT Security Architecture, Incident Response, Computer Security Incident Management, Zero Trust Network Access, Cloud Computing Architecture, Authentications, Endpoint Detection and Response, Risk Analysis, Network Security, Compliance Training, Risk Mitigation, Risk Management Framework, Cyber Governance, Regulatory Compliance, Cloud Computing, Data Security, Application Security, Cyber Risk, Information Systems Security, Risk Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    15 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Advancing Women in Tech

    Building Products at Global Scale

    Skills you'll gain: Software Architecture, Systems Architecture, Systems Design, Technical Management, Software Design, API Design, System Design and Implementation, Technical Product Management, Cross-Functional Team Leadership, Engineering Management, Program Management, Microservices, Product Management, Cross-Functional Collaboration, Solution Architecture, Leadership and Management, Application Programming Interface (API), Amazon Web Services, Management Reporting

    4.6
    Rating, 4.6 out of 5 stars
    ·
    19 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Intro to Managing Healthcare Supply Chain Operations

    Skills you'll gain: Quality Management, Lean Methodologies, Lean Manufacturing, Process Improvement, Operations Management, Healthcare Project Management, Process Improvement and Optimization, Quality Management Systems, Process Management, Quality Improvement, Performance Improvement, Supply Chain Systems, Supply Chain Management, Supply Chain, Business Process Improvement, Process Analysis, Waste Minimization, Operational Efficiency, Quality Assessment, Project Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Genentech

    Data Science with Real World Data in Pharma

    Skills you'll gain: Pharmaceuticals, Drug Development, Clinical Research, Clinical Trials, Statistical Analysis, Data Analysis, Statistical Methods, Health Policy, Data Science, Epidemiology, Data Integration, Healthcare Industry Knowledge, Data Quality

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Simplilearn

    Ecommerce Listing Course

    Skills you'll gain: Product Promotion, Search Engine Optimization, Paid media, E-Commerce, Logistics Management, Promotions and Campaigns, Logistics, Product Marketing, Promotional Strategies, Product Knowledge, Search Engine Marketing, Online Advertising, Content Optimization, Social Media Marketing, Advertising, User Feedback

    3.9
    Rating, 3.9 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Precast Structural System

    Skills you'll gain: Shop Drawing, Construction, Structural Engineering, Building Codes, Drafting and Engineering Design, Structural Analysis, Construction Inspection, Building Design, Construction Engineering, Manufacturing Processes, Civil and Architectural Engineering, Engineering Practices, Civil Engineering, Production Process, Engineering Tolerance, Architecture and Construction, Verification And Validation, Engineering Software, Engineering Design Process, Commercial Construction

    4.7
    Rating, 4.7 out of 5 stars
    ·
    15 reviews

    Advanced · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    B

    Board Infinity

    The Rise of Generative AI

    Skills you'll gain: Generative AI, Generative Adversarial Networks (GANs), Artificial Neural Networks, Generative Model Architectures, OpenAI, Artificial Intelligence, ChatGPT, AI literacy, Large Language Modeling, Deep Learning, Machine Learning, Responsible AI

    4.7
    Rating, 4.7 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Design Remote Meeting Boards in Miro

    Skills you'll gain: Collaborative Software, Meeting Facilitation, Virtual Teams, Drive Engagement, Telecommuting, Experience Design, Business Process Management, Virtual Environment

    4.1
    Rating, 4.1 out of 5 stars
    ·
    20 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Analyze Sales Performance Using Microsoft Power BI

    Skills you'll gain: Gross Profit, Case Studies, Dashboard Creation, Performance Analysis, Business Reporting, Data Preprocessing, Business Analysis, Fiscal Management, Time Series Analysis and Forecasting

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Microsoft Azure - Data Factory

    Skills you'll gain: Data Integration, Data Pipelines, Dataflow, Data Lakes, Microsoft Azure, Performance Tuning, Data Processing, Data Validation, Data Storage, Cloud Storage

    4.4
    Rating, 4.4 out of 5 stars
    ·
    17 reviews

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Explore and Create Reports with Data Studio

    Skills you'll gain: Exploratory Data Analysis, Data Visualization, Dashboard Creation, Data Visualization Software, Dashboard, Interactive Data Visualization, Data Analysis, Google Analytics, Data Integration

    4.3
    Rating, 4.3 out of 5 stars
    ·
    21 reviews

    Beginner · Project · Less Than 2 Hours

  • C

    Coursera

    Data Cleaning in Snowflake: Techniques to Clean Messy Data

    Skills you'll gain: Data Cleansing, Data Quality, Data Wrangling, Data Transformation, Data Validation, Data Manipulation, Data Analysis, SQL, Big Data

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

1…232233234…472

In summary, here are 10 of our most popular customer service courses

  • CompTIA Security+ (SY0-701): Packt
  • Building Products at Global Scale: Advancing Women in Tech
  • Intro to Managing Healthcare Supply Chain Operations: Northeastern University
  • Data Science with Real World Data in Pharma: Genentech
  • Ecommerce Listing Course: Simplilearn
  • Precast Structural System: L&T EduTech
  • The Rise of Generative AI: Board Infinity
  • Design Remote Meeting Boards in Miro: Coursera
  • Analyze Sales Performance Using Microsoft Power BI: EDUCBA
  • Microsoft Azure - Data Factory: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok