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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    PowerBI: Visualize & Publish Data

    Skills you'll gain: Business Intelligence, Power BI, Financial Reporting, Business Reporting, Data Presentation, Data Visualization Software, Dashboard, Microsoft Excel, Interactive Data Visualization, Data Cleansing, Data Import/Export, Data Sharing, Data Validation

    Intermediate · Course · 1 - 4 Weeks

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    LearnQuest

    Sales Team Management

    Skills you'll gain: Sales Management, Team Leadership, Sales Training, Virtual Teams, Team Management, Sales Enablement, Team Motivation, Sales, Team Performance Management, Sales Pipelines, Sales Process, Innovation, Overcoming Objections, Conflict Management, Performance Analysis, Employee Onboarding, Drive Engagement, Employee Retention, Customer Engagement, Recognizing Others

    Beginner · Specialization · 1 - 3 Months

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    EDUCBA

    Mastering Scrum Essentials: Learn, Apply & Facilitate Agile

    Skills you'll gain: Agile Methodology, Agile Project Management, Scrum (Software Development), Sprint Retrospectives, Meeting Facilitation, Team Management, Sprint Planning, Team Building, Team Leadership, User Story

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Mulesoft Integration on Salesforce Platform

    Skills you'll gain: OAuth, Salesforce Development, Authentications, Salesforce, Cloud Deployment, Cloud-Based Integration, Systems Integration, Application Programming Interface (API), Application Deployment, Data Integration, API Design, Data Mapping, Restful API, Application Performance Management, System Monitoring, Data Transformation, Secure Coding, Event Monitoring, Security Controls, Real Time Data

    Advanced · Course · 1 - 4 Weeks

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    Macquarie University

    Structure, Funding and Negotiation For Startups

    Skills you'll gain: Value Propositions, Entrepreneurship, Social Impact, Target Audience, Customer Insights, Data-Driven Decision-Making, Strategic Partnership, Business Development, Presentations, Business Modeling, Relationship Building, New Product Development, Negotiation, Due Diligence, Fundraising, Financial Statements

    Beginner · Course · 1 - 3 Months

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    Coursera

    Communication Protocols for Project Success

    Skills you'll gain: Communication Planning, Project Management, Stakeholder Management, Performance Metric, Project Management Life Cycle, Process Improvement

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Google Cloud Digital Leader Training

    Skills you'll gain: Cloud Management, Innovation, Digital Transformation, Google Cloud Platform, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks, Google Workspace, Data Processing, Cloud Computing, Cloud Solutions, Cloud Services, Business Intelligence, AI Enablement, Capacity Management, Artificial Intelligence, Business Analytics, Cloud Infrastructure, DevOps, Business Transformation, Data Security

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    Beginner · Professional Certificate · 3 - 6 Months

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    Edureka

    Optimizing and Deploying LLM Systems

    Skills you'll gain: LangChain, LLM Application, Prompt Engineering, Model Deployment, Large Language Modeling, OpenAI API, Application Programming Interface (API), Application Deployment, Retrieval-Augmented Generation, LangGraph, OpenAI, Containerization, CI/CD, Continuous Deployment, Postman API Platform, Artificial Intelligence, Continuous Integration, Amazon Web Services, Authentications, Performance Analysis

    Advanced · Course · 1 - 4 Weeks

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    SkillsBooster Academy

    AI Sound Generation for Business Communication

    Skills you'll gain: Generative AI, AI Product Strategy, Brand Strategy, Content Creation, Business Communication, Storytelling, Media Production, Brand Awareness, Social Media Content, Digital Design, Business Ethics, Marketing Communications, Creative Thinking, Influencing, Business Transformation, Entrepreneurship, Creative Problem-Solving, Media and Communications, Customer Engagement, Digital Marketing

    Beginner · Course · 1 - 3 Months

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    Scrum Alliance

    AI for Product Discovery & Strategy

    Skills you'll gain: AI Product Strategy, Product Planning, Brainstorming, Product Strategy, Generative AI, Strategic Decision-Making, Customer Insights, Market Analysis, Data-Driven Decision-Making, Market Research, Forecasting, Data Analysis

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Coaching Sales Professionals

    Skills you'll gain: Consultative Selling, Sales Prospecting, Personal Development, Sales Operations, Sales Management, Sales Training, Communication, User Research, Mentorship, Negotiation, Persona Development, Process Optimization, B2B Sales, Interpersonal Communications, Customer Analysis, Employee Coaching, Forecasting, Self-Awareness, Customer Relationship Management (CRM) Software, Account Management

    Beginner · Specialization · 1 - 3 Months

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    Coursera

    Web Analytics & Reporting

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Effectiveness, Marketing Analytics, Content Performance Analysis, Web Analytics and SEO, Looker (Software), Google Ads, Data Visualization, Data Visualization Software, Marketing Automation, Customer Insights, Campaign Management, Data-Driven Decision-Making, Business Reporting, Performance Reporting, Trend Analysis, Data Validation, Statistical Analysis, Key Performance Indicators (KPIs)

    Intermediate · Specialization · 3 - 6 Months

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1…303132…383

In summary, here are 10 of our most popular customer service courses

  • PowerBI: Visualize & Publish Data: Coursera
  • Sales Team Management: LearnQuest
  • Mastering Scrum Essentials: Learn, Apply & Facilitate Agile: EDUCBA
  • Mulesoft Integration on Salesforce Platform: Coursera
  • Structure, Funding and Negotiation For Startups: Macquarie University
  • Communication Protocols for Project Success: Coursera
  • Google Cloud Digital Leader Training: Google Cloud
  • Optimizing and Deploying LLM Systems: Edureka
  • AI Sound Generation for Business Communication: SkillsBooster Academy
  • AI for Product Discovery & Strategy: Scrum Alliance

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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