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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Alex Genadinik

    Sales: Understand Subtle Buying Signals To Close More Deals

    Skills you'll gain: Closing (Sales), Consultative Selling, Selling Techniques, Active Listening, Customer Relationship Building, Sales Process, Sales Strategy, Non-Verbal Communication, Overcoming Objections, Rapport Building, Interpersonal Communications, Consumer Behaviour

    Mixed · Course · 1 - 4 Weeks

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    EDUCBA

    Master Ethical & AI-Driven Market Decision-Making

    Skills you'll gain: Data Ethics, Responsible AI, Business Ethics, Strategic Decision-Making, Data Management, Strategic Thinking, Information Privacy, Market Research, Ethical Standards And Conduct, Governance, Strategic Leadership, Artificial Intelligence, Market Analysis, Diversity and Inclusion, Regulatory Requirements, Social Studies

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Google Cloud Platform Administration

    Skills you'll gain: Google Cloud Platform, Cloud Management, Cloud Infrastructure, Application Deployment, Kubernetes, Cloud Computing, Cloud Platforms, Public Cloud, Identity and Access Management, Cloud Security, Network Administration, Cloud Storage, Devops Tools, Virtual Machines, System Monitoring, Containerization, Application Performance Management, Virtual Networking, Firewall

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Digital Marketing Operations & Analytics

    Skills you'll gain: Content Performance Analysis, Dashboard, Surveys, Newsletters, Search Engine Optimization, Marketing Budgets, Email Automation, Marketing Analytics, Marketing Automation, Spreadsheet Software, Web Analytics, Email Marketing, Content Marketing, Performance Reporting, Social Media Management, Google Analytics, Collaborative Software, Lead Generation, Pivot Tables And Charts, Project Management Software

    Beginner · Specialization · 3 - 6 Months

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    Amazon Web Services

    AWS Cloud Practitioner Essentials

    Skills you'll gain: Amazon Web Services, Cloud Deployment, AWS Identity and Access Management (IAM), Cloud Computing, Amazon CloudWatch, Amazon Elastic Compute Cloud, Cloud Solutions, Amazon S3, Amazon DynamoDB, Cloud Infrastructure, Cloud Services, Cloud Management, Cloud Security, Continuous Monitoring, Identity and Access Management, Data Storage Technologies, Cloud Storage, Network Infrastructure, System Monitoring, Event Monitoring

    4.8
    Rating, 4.8 out of 5 stars
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    2K reviews

    Beginner · Course · 3 - 6 Months

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    Creo Incubator

    La boîte à outils de l'entrepreneuriat

    Skills you'll gain: Go To Market Strategy, Growth Strategies, Market Analysis, Entrepreneurship, Customer Analysis, Entrepreneurial Finance, Target Market, Product Marketing, Data-Driven Decision-Making, Financial Statements, Ideation, Lean Methodologies, Adaptability, Innovation, Fundraising, Mergers & Acquisitions, Finance, Marketing Channel, Project Finance, Critical Thinking and Problem Solving

    Beginner · Specialization · 3 - 6 Months

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    Macquarie University

    Educate Skills for Startups

    Skills you'll gain: Social Impact, Business Modeling, Innovation, Relationship Building, Brand Strategy, Negotiation, Professional Networking, Due Diligence, Entrepreneurial Finance, Fundraising, Key Performance Indicators (KPIs), Business Priorities, Financial Statements

    Intermediate · Specialization · 3 - 6 Months

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    Amazon Web Services

    SageMaker Unified Studio Foundations for Data Analytics

    Skills you'll gain: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Coursera

    Designing a Customer Support Chatbot Using Flowise

    Skills you'll gain: ChatGPT, User Interface (UI), Web Design, No-Code Development, AI Workflows, User Interface and User Experience (UI/UX) Design, Self Service Technologies, LLM Application, Generative AI, Artificial Intelligence, Quality Assurance

    4.4
    Rating, 4.4 out of 5 stars
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    12 reviews

    Beginner · Course · 1 - 4 Weeks

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    AI CERTs

    AI for Audio and Music

    Skills you'll gain: Natural Language Processing, Digital Signal Processing, Data Ethics, Tensorflow, Responsible AI, Augmented Reality, Artificial Intelligence, AI Personalization, Music, Multimedia, Music Performance, Deep Learning, Information Privacy, Creativity

    Beginner · Course · 1 - 3 Months

  • Status: New
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    Alex Genadinik

    50-Point Website SEO Audit

    Skills you'll gain: Search Engine Optimization, Web Analytics and SEO, Keyword Research, Web Analytics, Auditing, Content Strategy, WordPress, HTML and CSS, Content Management, Performance Improvement

    Mixed · Course · 3 - 6 Months

  • M

    Microsoft

    Introduction to Microsoft Azure Cloud Services

    Skills you'll gain: Microsoft Azure, Cloud Services, Virtualization, Cloud Computing, Virtual Machines, Cloud Storage, Cloud Infrastructure, Public Cloud, Virtual Networking, Scalability

    4.5
    Rating, 4.5 out of 5 stars
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    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Sales: Understand Subtle Buying Signals To Close More Deals: Alex Genadinik
  • Master Ethical & AI-Driven Market Decision-Making: EDUCBA
  • Google Cloud Platform Administration: Packt
  • Digital Marketing Operations & Analytics: Coursera
  • AWS Cloud Practitioner Essentials: Amazon Web Services
  • La boîte à outils de l'entrepreneuriat: Creo Incubator
  • Educate Skills for Startups: Macquarie University
  • SageMaker Unified Studio Foundations for Data Analytics: Amazon Web Services
  • Designing a Customer Support Chatbot Using Flowise: Coursera
  • AI for Audio and Music: AI CERTs

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