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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    LearnQuest

    Mastering Sales Negotiations and Closure

    Skills you'll gain: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration

    Intermediate · Specialization · 1 - 3 Months

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    IE Business School

    Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more

    Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Marketing, Marketing Budgets, Brand Marketing, Communication Planning, Marketing Planning, Brand Strategy, Brand Management, Brand Loyalty, Branding, Marketing Management, Campaign Management, Marketing Strategy and Techniques, Media Planning, Brand Awareness, Promotional Strategies, Consumer Behaviour, Communication

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
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    2.5K reviews

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Machine Learning on Google Cloud

    Skills you'll gain: Feature Engineering, Tensorflow, Model Deployment, Google Cloud Platform, MLOps (Machine Learning Operations), Embeddings, Machine Learning, Keras (Neural Network Library), Model Evaluation, Data Preprocessing, Generative AI, Applied Machine Learning, Data Cleansing, Data Quality, AI Enablement, Data Management, Supervised Learning, Scikit Learn (Machine Learning Library), Machine Learning Algorithms, Cloud Computing

    4.4
    Rating, 4.4 out of 5 stars
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    3.8K reviews

    Intermediate · Specialization · 3 - 6 Months

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    CertNexus

    IoTBIZ (Exam IOZ-110)

    Skills you'll gain: Internet Of Things, Business Planning, Project Planning, Information Technology, Systems Development Life Cycle, Software Development Life Cycle, Technology Strategies, Business Solutions, Emerging Technologies, Cloud Computing, Technology Solutions, Business Strategy, Cybersecurity, Operations, Risk Management, Software Development, Operational Efficiency, Prototyping

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Document and Evaluate LLM Prompting Success

    Skills you'll gain: Prompt Engineering, Prompt Patterns, MLOps (Machine Learning Operations), Technical Documentation, Performance Tuning, Large Language Modeling, Technical Writing, Configuration Management, Performance Testing, Data Maintenance, Benchmarking, Requirements Analysis

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Master AutoCAD Corporate Layouts: Design & Drafting Skills

    Skills you'll gain: AutoCAD, Architectural Drawing, Technical Drawing, Drafting and Engineering Design, Architectural Design, Civil and Architectural Engineering, Building Design, Building Codes, Safety Standards, Construction

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    50-Point Website SEO Audit

    Skills you'll gain: Search Engine Optimization, Web Analytics and SEO, Keyword Research, Web Analytics, Auditing, Content Strategy, WordPress, HTML and CSS, Content Management, Performance Improvement

    Mixed · Course · 3 - 6 Months

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    University of Maryland, College Park

    Cybersecurity: Overlooked Threats to Your Strategy

    Skills you'll gain: Cybersecurity, Cyber Security Strategy, Threat Modeling, Cyber Security Policies, Cyber Attacks, Cyber Risk, Legal Risk, Security Awareness, Information Systems Security, Human Factors (Security), Computer Security, Public Safety and National Security, Infrastructure Security, Data Security, Risk Management

    Beginner · Course · 1 - 3 Months

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    University of Michigan

    Web Application Technologies and Django

    Skills you'll gain: Django (Web Framework), Model View Controller, Hypertext Markup Language (HTML), Application Deployment, Web Applications, Cascading Style Sheets (CSS), Back-End Web Development, Web Servers, SQL, Databases, Network Protocols, Python Programming

    4.7
    Rating, 4.7 out of 5 stars
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    1.9K reviews

    Intermediate · Course · 1 - 3 Months

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    Microsoft

    Microsoft Generative AI Engineering

    Skills you'll gain: Generative AI, Generative Model Architectures, Prompt Engineering, Responsible AI, Generative Adversarial Networks (GANs), MLOps (Machine Learning Operations), AI Security, Multimodal Prompts, Data Ethics, AI Workflows, Microsoft Azure, ChatGPT, AI Orchestration, Azure DevOps, Model Deployment, AI Enablement, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Application Lifecycle Management, Python Programming

    Intermediate · Professional Certificate · 3 - 6 Months

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    Packt

    Angular Fundamentals and Core Concepts

    Skills you'll gain: Angular, Command-Line Interface

    Beginner · Course · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Mastering Sales Negotiations and Closure: LearnQuest
  • Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more: IE Business School
  • Machine Learning on Google Cloud: Google Cloud
  • IoTBIZ (Exam IOZ-110): CertNexus
  • Document and Evaluate LLM Prompting Success: Coursera
  • Master AutoCAD Corporate Layouts: Design & Drafting Skills: EDUCBA
  • 50-Point Website SEO Audit: Alex Genadinik
  • Build Robust Java ML Models with Entropy: Coursera
  • Cybersecurity: Overlooked Threats to Your Strategy: University of Maryland, College Park
  • Web Application Technologies and Django: University of Michigan

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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