Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AWS Kinesis, Data Engineering, Amazon Redshift, Apache Kafka, Cloud Computing Architecture, Data Lakes, Real Time Data, Amazon Elastic Compute Cloud, Data Management, Apache Hive, Data Visualization Software, Cloud Storage, Amazon S3, Data Integration, Data Architecture, Data Migration, Performance Tuning, Serverless Computing, Database Architecture and Administration, AWS Identity and Access Management (IAM)
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Consulting, Relationship Management, Business Consulting, Product Strategy, SAP Applications, Technical Consulting, Relationship Building, Project Management, Rapport Building, Consultative Approaches, Project Implementation, Agile Methodology, Company, Product, and Service Knowledge, Waterfall Methodology, Solution Delivery, Systems Thinking, Business Transformation, Digital Transformation, Design Thinking, Business Research
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Authorization (Computing), AI Workflows, Application Deployment, Google Cloud Platform, Enterprise Security, Data Security, Large Language Modeling, Cloud Security, Data Integration, Business Analytics
Beginner · Course · 1 - 3 Months

Skills you'll gain: Fraud detection, Accounting Software, Financial Auditing, Data-Driven Decision-Making, Reconciliation, Cost Benefit Analysis, Business Workflow Analysis, Operational Analysis, Artificial Intelligence, Transaction Processing, Process Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, AI Workflows, AI Enablement, Agentic systems, Automation, Business Process Automation, Real Time Data, MLOps (Machine Learning Operations), AI Personalization, IT Automation, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, No-Code Development, Cloud-Based Integration, Business Transformation, Cloud API, Python Programming, Data Analysis, Restful API, API Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: OpenAI API, Web Development Tools, TypeScript, Development Environment, Full-Stack Web Development, Email Automation, Web Applications, Node.JS
Intermediate · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Business Writing, Business Correspondence, Proposal Writing, Proposal Development, Target Audience, Business Communication, Report Writing, Writing, Concision, Persuasive Communication, Communication, Writing and Editing, Tactfulness, Diplomacy, Customer Complaint Resolution, Organizational Skills, Grammar, Communication Strategies, Editing, Proofreading
Mixed · Course · 1 - 3 Months

Skills you'll gain: Computer-Aided Design, Architectural Drawing, Technical Drawing, Schematic Diagrams, Electrical Wiring, Facility Management, Coordination, Requirements Analysis
Beginner · Course · 1 - 4 Weeks
University of Minnesota
Skills you'll gain: User Interface (UI) Design, Usability, Human Computer Interaction, User Experience Design, Design, Design Thinking, UI/UX Research, Design Strategies, Design Research, User Research
Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Network Troubleshooting, Network Security, Network Administration, Remote Access Systems, Software-Defined Networking, Computer Networking, IT Automation, Virtual Private Networks (VPN), Infrastructure Security, Wireless Networks, General Networking, Network Architecture, Virtual Local Area Network (VLAN), Network Protocols, Hardware Troubleshooting, Network Switches, TCP/IP, Automation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, LangChain, Retrieval-Augmented Generation, LLM Application, Generative AI, Vector Databases, Embeddings, User Interface (UI), UI Components, Semantic Web, Database Systems, Model Evaluation, Data Storage Technologies, Databases, NoSQL, AI Enablement, Large Language Modeling, Flask (Web Framework), Database Management, AI Personalization
Intermediate · Specialization · 1 - 3 Months