Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Universitat Autònoma de Barcelona
Skills you'll gain: Sustainable Design, Sustainable Technologies, Sustainable Systems, Sustainable Business, Sustainable Development, Sustainable Engineering, Systems Thinking, Socioeconomics, Environmental Science, Environment and Resource Management, Environmental Issue, Waste Minimization, Product Lifecycle Management, Natural Resource Management, Environmental Regulations, Systems Analysis, Environmental Policy, Energy and Utilities, Analysis, Resource Utilization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Programmable Logic Controllers, Computational Logic, Code Reusability, Data Structures, Diagram Design, Data Store, Dataflow, Functional Design, Microsoft Azure, Automation, Program Development, Performance Tuning, Data Management, System Configuration, Interactive Data Visualization, Data Integration, Fine-tuning, Communication, Simulations
Intermediate · Specialization · 3 - 6 Months

Illinois Tech
Skills you'll gain: Video Game Development, Game Design, Computer Graphics, Culture, Policy Analysis, Public Policies, Public History, Cultural Diversity, Storytelling, Diversity Awareness, Case Studies, Innovation
Build toward a degree
Beginner · Course · 1 - 3 Months

Skills you'll gain: Active Directory, Azure Active Directory, Virtual Machines, Group Policy, Hyper-V, Microsoft Servers, Windows Servers, Virtualization and Virtual Machines, Cloud Infrastructure, Containerization, Virtualization, Remote Access Systems, Microsoft Azure, Virtual Private Networks (VPN), Virtual Networking, Network Security, Dynamic Host Configuration Protocol (DHCP), Hybrid Cloud Computing, Windows PowerShell, Data Storage Technologies
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Retrieval-Augmented Generation, OpenAI API, OpenAI, Generative AI Agents, LLM Application, Dashboard Creation, Large Language Modeling, AI Integrations, Model Deployment, Back-End Web Development, Restful API, Server Side, Application Programming Interface (API), Web Development, UI Components
Intermediate · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Process Mapping, Process Analysis, Process Improvement, Business Modeling, Business Process Improvement, Business Process, Organizational Structure, Project Design, Project Management, Operational Analysis, Operations Management, Business Strategy, Organizational Strategy, Leadership and Management, Innovation, Value Propositions
Mixed · Course · 1 - 3 Months

Samsung
Skills you'll gain: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Workplace inclusivity, Diversity and Inclusion, Culture Transformation, Safety Culture, Diversity Training, Cognitive flexibility, Leadership, Organizational Leadership, Team Management, Empathy, Drive Engagement, Cultural Diversity, Diversity Equity and Inclusion Initiatives, Collaboration, Diversity Awareness, Diversity Programs, Innovation, Employee Engagement, Adaptability, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Flow Diagrams, Target Audience, Process Design, Diagram Design, Data Visualization, User Accounts, Business Process, Graphic Design, Business Strategy
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Object Oriented Programming (OOP), Kotlin, Object Oriented Design, Application Design, Development Environment, Application Development
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Virtual Networking, Cloud Services, Border Gateway Protocol, Network Infrastructure, General Networking, Wide Area Networks, Network Routing, Network Planning And Design, Encryption
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Cascading Style Sheets (CSS), Web Design, Web Design and Development, No-Code Development, Web Content, Creativity, Web Development
Beginner · Guided Project · Less Than 2 Hours