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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Board Infinity

    Forecasting for Marketers: Mastering Google Analytics

    Skills you'll gain: Marketing Budgets, Stakeholder Engagement, Data-Driven Decision-Making, Marketing Effectiveness, Marketing Planning, Analytics, Data Presentation, Predictive Modeling, Trend Analysis, Presentations, Dashboard, Performance Reporting, Data Quality

    Beginner · Course · 1 - 4 Weeks

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    Creo Incubator

    Entrepreneuriat : Idéation et exploration des fondamentaux

    Skills you'll gain: Design Thinking, Value Propositions, Business Modeling, Entrepreneurship, Ideation, Lean Methodologies, Adaptability, Innovation, Problem Solving, New Product Development, Customer Analysis, Decision Making, Critical Thinking

    Beginner · Course · 1 - 3 Months

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    Logical Operations

    CCNA: Wireless Networking and IP Services

    Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), TCP/IP, Wireless Networks, Network Administration, Local Area Networks, Network Infrastructure, General Networking, Network Protocols, Network Architecture, System Configuration, Computer Networking

    Mixed · Course · 1 - 4 Weeks

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    Multiple educators

    DeepLearning.AI Data Engineering

    Skills you'll gain: Apache Airflow, Data Modeling, Data Pipelines, Data Storage, Data Architecture, Requirements Analysis, Data Processing, Data Warehousing, Query Languages, Data Preprocessing, Apache Hadoop, Vector Databases, Extract, Transform, Load, Data Lakes, Amazon Web Services, File Systems, Apache Spark, Data Integration, AWS Kinesis, Data Management

    4.7
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    578 reviews

    Intermediate · Professional Certificate · 3 - 6 Months

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    Coursera

    Analyze GA4: Fix Your Data

    Skills you'll gain: User Research, Data Cleansing, Data Integrity, Gap Analysis, Corrective and Preventive Action (CAPA), Code Review

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Vibe Coding with Windsurf – No Code Web Design

    Skills you'll gain: Vibe coding, Web Development Tools, Application Development, Software Installation, GitHub

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Gemini Enterprise 簡介

    Skills you'll gain: Google Gemini, Google Cloud Platform, Generative AI Agents, Google Workspace, Data Access, Cloud Security, Enterprise Architecture, AI Workflows, Data Security, Agentic systems, Application Deployment, Data Integration

    Beginner · Course · 1 - 3 Months

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    Coursera

    Optimize Project Timelines with Jira Mastery

    Skills you'll gain: Work Breakdown Structure, Timelines, Jira (Software), Project Schedules, Project Scoping, Dependency Analysis, Scheduling, Planning, Project Planning, Project Management, Project Risk Management, User Story, Capacity Planning, Agile Project Management, Resource Allocation, Capacity Management

    Beginner · Course · 1 - 4 Weeks

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    Board Infinity

    Google Analytics: Quick Wins and Hacks for Marketers

    Skills you'll gain: Google Analytics, Marketing Analytics, Web Analytics, Marketing Effectiveness, Campaign Management, Digital Marketing, Target Audience, Customer Insights, Analytics, Performance Analysis, A/B Testing, Dashboard, Performance Metric, Content Strategy

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Introduction to Microservices with .NET 8 and CQRS

    Skills you'll gain: Docker (Software), Containerization, Microservices, ASP.NET, Software Architecture, .NET Framework, Microsoft Visual Studio, Cloud-Native Computing, Restful API, C# (Programming Language), Software Development, Software Design Patterns, Scalability, GitHub

    Intermediate · Course · 1 - 3 Months

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    IBM

    Systems and Solutions Architect Capstone Project

    Skills you'll gain: Cloud-Native Computing, Enterprise Architecture, CI/CD, Cloud Applications, Unified Modeling Language, Microservices, Cloud Infrastructure, Cloud Computing, Docker (Software), Data Modeling, Requirements Analysis, Software Systems, Architectural Design, Software Development Life Cycle, Stakeholder Engagement, Application Programming Interface (API), Database Design, Database Management, Data Governance, SQL

    Advanced · Course · 1 - 3 Months

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    DeepLearning.AI

    AI Python for Beginners

    Skills you'll gain: Large Language Modeling, Prompt Engineering, Artificial Intelligence, Jupyter, Python Programming, Data Analysis, AI Enablement, Application Development, Scripting, Programming Principles, Automation, Application Programming Interface (API), Debugging, Data Structures

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    Rating, 4.8 out of 5 stars
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    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Forecasting for Marketers: Mastering Google Analytics: Board Infinity
  • Entrepreneuriat : Idéation et exploration des fondamentaux: Creo Incubator
  • CCNA: Wireless Networking and IP Services: Logical Operations
  • DeepLearning.AI Data Engineering: DeepLearning.AI
  • Analyze GA4: Fix Your Data: Coursera
  • Vibe Coding with Windsurf – No Code Web Design: Packt
  • Gemini Enterprise 簡介: Google Cloud
  • Optimize Project Timelines with Jira Mastery: Coursera
  • Google Analytics: Quick Wins and Hacks for Marketers: Board Infinity
  • Introduction to Microservices with .NET 8 and CQRS: Packt

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