Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

Skills you'll gain: Sales, Sales Strategy, Sales Pipelines, Selling Techniques, Social Media Campaigns, Social Media, Social Media Content, Social Media Marketing, Customer Engagement, Content Creation, Content Performance Analysis, Marketing Analytics, Drive Engagement, Content Strategy, Marketing Automation, Customer Analysis, Storytelling, Data-Driven Decision-Making, Campaign Management, A/B Testing

Skills you'll gain: ChatGPT, Generative AI Agents, Blogs, Artificial Intelligence, Writing, Business Process Automation, Prompt Engineering, Business Writing, Content Creation, Copywriting, Automation, Emerging Technologies

Skills you'll gain: Information Architecture, User Experience Design, Usability Testing, Web Design, Wireframing, Prototyping, User Centered Design, Responsive Web Design, Mockups, UI Components, Figma (Design Software)

Skills you'll gain: Prompt Engineering, AI Personalization, Personalized Service, Marketing Communications, Customer Communications Management, Content Development and Management, Customer Engagement, Promotions and Campaigns

Skills you'll gain: AI Workflows, AI Orchestration, Agentic Workflows, AI Security

Skills you'll gain: Verification And Validation, Software Quality Assurance, Software Quality (SQA/SQC), Debugging, Maintainability, Regression Testing, Quality Assurance, Data Quality, Issue Tracking, Root Cause Analysis, Business Intelligence, Jira (Software)

Skills you'll gain: Serverless Computing, API Gateway, Image Analysis, Amazon CloudWatch, Extensible Markup Language (XML), JSON, Computer Vision, Cloud Deployment, API Design, Amazon Web Services, Event-Driven Programming, Amazon S3, Microservices, Cloud Development, AWS CloudFormation, Application Programming Interface (API), AI Enablement, Cloud Applications, Authentications, Artificial Intelligence and Machine Learning (AI/ML)

Skills you'll gain: Mediation, Conflict Management, Organizational Development, Discussion Facilitation, Negotiation, Program Standards, Business Ethics, Interpersonal Communications, Problem Solving, Leadership, Trustworthiness, Emotional Intelligence, Active Listening, Communication, Strategic Decision-Making, Decision Making, Governance Risk Management and Compliance, Change Management, Strategic Thinking, Critical Thinking

Skills you'll gain: Social Media Marketing, Copywriting, Social Media, Social Media Strategy, Advertising, Professional Networking, Digital Advertising, AI Personalization, Content Creation, Drive Engagement

Skills you'll gain: User Experience Design, Usability Testing, Prototyping, User Centered Design, Mockups, Wireframing, Persona (User Experience), Adobe XD, User Interface (UI), Cross Platform Development, Figma (Design Software), User Research, Web Design, Responsive Web Design, Web Applications, Information Architecture

Skills you'll gain: Excel Macros, Microsoft Excel, Visual Basic (Programming Language), Automation, Computer Programming Tools, Microsoft 365, Data Wrangling, Microsoft Office, Spreadsheet Software, Development Environment, Computer Programming, Data Science