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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Microsoft

    Microsoft Generative AI Engineering

    Skills you'll gain: Generative AI, Generative Model Architectures, Prompt Engineering, Responsible AI, Generative Adversarial Networks (GANs), MLOps (Machine Learning Operations), AI Security, Multimodal Prompts, Data Ethics, AI Workflows, Microsoft Azure, ChatGPT, Azure DevOps Pipelines, AI Orchestration, Azure DevOps, Model Deployment, AI Enablement, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Python Programming

    Intermediate · Professional Certificate · 3 - 6 Months

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    Logical Operations

    Microsoft Visio 2019–2024: Part 2

    Skills you'll gain: Microsoft Visio, Engineering Drawings, Engineering Plans And Specifications, Process Flow Diagrams, Diagram Design, Technical Drawing, Microsoft Development Tools, Visualization (Computer Graphics), Schematic Diagrams, Data Flow Diagrams (DFDs), Graphic and Visual Design Software, Graphic and Visual Design, Microsoft Access, Microsoft Office, Visual Design, Graphic Design, Data Integration, Workflow Management

    Mixed · Course · 1 - 3 Months

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    EDUCBA

    Master AutoCAD Drafting: Create, Organize & Document

    Skills you'll gain: Technical Drawing, Engineering Documentation, Engineering Drawings, Architectural Drawing, Geometric Dimensioning And Tolerancing

    Beginner · Course · 1 - 4 Weeks

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    Status: AI skills
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    Microsoft

    Microsoft Business Analyst

    Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis

    4.6
    Rating, 4.6 out of 5 stars
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    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    University of Alberta

    Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Machine Learning, Sampling (Statistics), Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Artificial Intelligence, Deep Learning, Simulations, Feature Engineering, Markov Model, Supervised Learning, Algorithms, Model Evaluation, Artificial Neural Networks, Performance Testing, Performance Tuning, Pseudocode, Linear Algebra, Probability Distribution

    4.7
    Rating, 4.7 out of 5 stars
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    3.6K reviews

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Clinic Operations: KPIs and Inventory

    Skills you'll gain: Inventory Management, Inventory Control, Key Performance Indicators (KPIs), Inventory Management System, Materials Management, Supply Management, Performance Measurement, Operational Performance Management, Health Care Administration, Operational Efficiency, Organizational Structure, Waste Minimization, Cost Control, Analysis, Business Communication, Prioritization, Trend Analysis

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Workspace, AI Product Strategy, AI Security, AI Workflows, Google Cloud Platform, AI Enablement, Large Language Modeling, Prompt Patterns, Customer experience improvement, Artificial Intelligence, Technology Strategies, Cloud Infrastructure, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    DeepLearning.AI

    Generative Adversarial Networks (GANs)

    Skills you'll gain: Generative Adversarial Networks (GANs), Generative Model Architectures, Generative AI, PyTorch (Machine Learning Library), Image Analysis, Convolutional Neural Networks, Deep Learning, Model Evaluation, Responsible AI, Artificial Neural Networks, Data Ethics, Machine Learning, Image Quality, Unsupervised Learning, Information Privacy, Data Synthesis

    4.7
    Rating, 4.7 out of 5 stars
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    2.4K reviews

    Intermediate · Specialization · 1 - 3 Months

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    Board Infinity

    Empowerment and Wellness: A Mindfulness Journey for Women

    Skills you'll gain: Mindfulness, Resilience, Emotional Intelligence, Compassion, Communication, Personal Development, Stress Management, Personal Care, Self-Awareness, Empowerment, Mental Health, Persistence, Goal Setting

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Introduction to Agile and Scrum Methodologies

    Skills you'll gain: Agile Methodology, Scrum (Software Development), Agile Project Management, Sprint Retrospectives, Agile Software Development, Sprint Planning, User Story, Backlogs, Agile Product Development, Project Estimation, Project Management, Estimation, Project Planning

    Mixed · Course · 1 - 3 Months

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    Coursera

    Getting Started with ALM in Azure DevOps

    Skills you'll gain: Azure DevOps Pipelines, Azure DevOps, Application Lifecycle Management, Agile Project Management, CI/CD, Continuous Deployment, Continuous Integration, Infrastructure as Code (IaC), Version Control, Agile Methodology, DevOps, Test Automation, Sprint Planning, Release Management, User Story, Software Quality Assurance

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Generative AI Foundations in Python

    Skills you'll gain: Prompt Engineering, Generative AI, Generative Model Architectures, Responsible AI, Model Deployment, Large Language Modeling, Generative Adversarial Networks (GANs), Natural Language Processing, Embeddings, Transfer Learning, Artificial Intelligence, Python Programming, Machine Learning, Deep Learning

    Intermediate · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Microsoft Generative AI Engineering: Microsoft
  • Microsoft Visio 2019–2024: Part 2: Logical Operations
  • Master AutoCAD Drafting: Create, Organize & Document: EDUCBA
  • Microsoft Business Analyst: Microsoft
  • Reinforcement Learning: University of Alberta
  • Clinic Operations: KPIs and Inventory: Coursera
  • Generative AI Leader: Google Cloud
  • Generative Adversarial Networks (GANs): DeepLearning.AI
  • Empowerment and Wellness: A Mindfulness Journey for Women: Board Infinity
  • Introduction to Agile and Scrum Methodologies: Logical Operations

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1095 courses
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668 courses
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425 courses
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145 courses
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70 courses
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137 courses
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413 courses
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